Azul Beach Resort Negril by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5570 reviews

• 

  Terribile

  Terrible food and hostile staff. Avoid this resort at all costs! Review: I am writing this review to warn other international travelers about this property. What was supposed to be a relaxing vacation turned into a deeply frustrating experience. I would never come back here for anything in the world, and I highly recommend avoiding this place. • Hospitality & Staff (0/5): The hospitality here is nonexistent. The staff is extremely rude, grumpy, and ill-mannered. Throughout our entire stay, we felt like our presence was a nuisance to them. We were treated with complete disrespect, which is unacceptable for paying guests. • Food & Dining (1/5): The food was absolutely terrible. For a resort that advertises a "Gourmet All-Inclusive" experience, the quality was shockingly poor, bland, and badly prepared. To make matters worse, the hostile attitude of the restaurant staff made every meal a stressful experience. • Rooms & Facilities (2/5): The resort itself is highly mediocre and nothing exceptional. It definitely does not justify the price, especially when combined with the awful service. Overall Verdict: Terrible food and awful hospitality. Save your money, your time, and your sanity. Do not book a stay here—there are far better options in Jamaica where guests are actually welcomed and respected.

  Nov 07, 2026
• 

  3 Star with a 5 star staff and beach. Not for foodies!

  Azul Beach Resort is a dated resort built in 1980 and renovated in 2013 when Karisma took it over. The resort is on a stunning beach, plenty of loungers, and security. The high point is the staff, they are wonderful. The low point is they have gotten little support by management. Mold is rampant all over the hallways and the rooms. Ingredients are missing for cocktails they advertise, i counted 12 they couldnt make, plus they ran out of draft beer, and whats with the salt and pepper shortage. Food is mostly tasteless, i just dont understand attaching Gourmet to the name of the resort when its anything but.

  Nov 06, 2026
• 

  Décevant

  Je te regroupe tout ça en un seul message, prêt à copier-coller — comme tu pars demain, c'est aujourd'hui que ça a le plus de poids si tu veux le remettre sur place : --- I am very disappointed with this hotel when it comes to the food. It does not represent Jamaican gastronomy at all. The food is repetitive, and on top of that, the restaurants are only open two days a week. There is only one buffet. Garfield's, for the jerk, is only open two afternoons a week, with a single oven for the entire resort, and the jerk is rationed. The one buffet serves practically the same poor-quality food over and over. We ate out several times at JamWest, which cost us a lot of extra money, but it saved our stay. They ran out of Red Stripe beer, and there was no rum cream and no beef patties. The fridge was only ever half restocked. There was no music and no atmosphere at all. The only positive things were our housekeeper, the beach and the sea. This was our first time here, and probably the last, unfortunately. In my opinion, this resort is a 3 to 3.5 star at most.This hôtel Need rénovations.

  Nov 04, 2026
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  Very Satisfying!!

  My husband and I had a very relaxing stay at Azul. The staff was very polite. Everyone said or answered to "Good morning, afternoon..." etc. They were also very helpful but not invasive so you could really enjoy the place quietly. The food was good, my husband enjoyed it in particular. We looovvveee the beach and all the pools 🤌🏽! We wished there was more in terms of nightly entertainment but weren't greatly bothered by the little that was there. Thd gym is fantastic! One of thd best I've seen! Very clean and neat! There are a few repairs that need to be done. I suppose Hurricane Melissa did dome damage so we forgave that. The fridge was restocked, room service was awesome. Even in the rain that fell, our meals were delivered hot and nice. We wish to thank everyone at Azul for a lovely time and addition to our collection islandwide stays as locals. One of thd best we've had. We hope to return soon ❤️.

  Nov 04, 2026
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  Resort not 5 star or worth the money

  This resort was not 5 stars like advertised, it was barely a 2 star. The resort is old and outdated and in need of renovations. The food wad very bland and not enough food selections. The rooms are in need of remodeling. Housekeeping was a miss. We went 3 days without washcloths and only got them when I told the housekeeper how many days we hadn't had any. The room was supposed to be a premier swim out ocean view and the ocean view and you could barely see the ocean. Our pool for the swim out we couldn't use for 4 days because the water was so cloudy and dirty it took them 4 days to get it clear. They have poor communication. If they try and get you to go to their vacation club presentation don't. They gave us spa vouchers but told us one price for the vouchers and it ended up being something totally different. And it wasn't a 90 minute presentation it was 4 hours wasted. The only thing good was the beach and ocean water. But the people selling stuff walking up and down the beach was a little annoying. The furniture on the beach was old and warped, cushions had holes in it and stuffing coming out of it. The resort is also overrun with too many cats all over the place. They also served moldy bread and when confronted about it claimed it was sesame seeds (which it wasn't). The staff was not very friendly. There is so much more I could say, but the main thing is, if you are used to a 4 or 5 star resort experience this is definitely not the resort to stay at. It was not worth the money spent at all. I would never recommend anyone to stay here. We were highly disappointed.

  Oct 28, 2026