General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5007 reviews
3 Stars not 5 Star but a lovely holiday
I have read a number of reviews for November which rated Azul as terrible, it is NOT. If you are expecting a 5 Star resort then you will be disappointed, it is probably 3 Star. We did not pay 5 Star prices and were not particularly disappointed. We had a lovely holiday there despite the several shortcomings of the hotel. The rooms are large, the beds are big and comfortable, the balconies are large and well furnished. As to shortages, no ice cream for most of our two weeks stay, certain bars did not have tonic but it was always available even though one reviewer said it wasn’t. White wine was always available although there was no red wine in one restaurant for one meal. Generally branded drinks were available although some bars ran out of Gordon’s Gin but still had other branded gins. Beach towels were not available one day so we used our room towels. Sometimes creamer or teabags were not topped up. Staff were very friendly and helpful- could not have been better. We always found sun beds and a cabana without tipping. All in all hotel could have been better but we still had a lovely holiday.
Pastika made sure we had the best time, telling us the best cocktails, letting us sit in the vip area without minimum spend. And making sure we were accommodated the entire time. When you come ask for Pastika and he will look after you. All staff were lovely as well. Pool is great and cocktails taste great
Avoid!! Absolutely awful not a 5 star!
After staying at this resort in 2016 we decided to book this hotel again for my 50th birthday. However 3 days into the holiday we were ready for home. Where do I start…. Restaurants were poor food was terrible if they had any as ran out of quite a few things. Didn’t have quite a few drinks like bottled water, white wine, Diet Coke, lime, tonic water. mango. Cans of red stripe,. Sprite. Thats just a few! And if you were lucky enough to get a drink you actually liked it was served in a paper cup! (This is evening after dinner!) Room was damp (block 8) swim up room. Wardrobes never closed . Clothes had to be sent to be laundered as smelt from the damp. Room never got cleaned for 4 days also mini bar was rarely stocked up. No clean beach towels some days. Beach beds were dirty and ripped! This hotel needs to be down graded to a 3 star it’s certainly no where near a 5! Avoid this hotel it’s shocking!
Incredible Destination Wedding w/ the best staff ever
Where do I begin, my now wife and I chose Azul Beach Resort - Negril to get married 2 years ago and after a long 2 year wait we finally got to see our dreams turn into reality. The wedding team at Azul was beyond words incredible through the whole process, our planner Carla was responsive, knowledgeable and did everything in her power to make sure every detail we requested was brought to life, on top of just being an amazing friendly person. Our big day would not have been the perfect depiction of our imagination with out her. When we arrived for our 10 days stay we were passed over to our on site coordinator Simone, like Carla she was on top of everything and went above and beyond to make sure everything was absolutely perfect. I cannot speak highly enough of the support we received from the wedding team. The resort itself was in immaculate condition with the most beautiful views, stunning beach and an overall fun and elegant vibe. We travelled with a large group and everyone loved their time at Azul, the food was delicious no matter where you went although at times the lunch spots were pretty busy it was made up for with how delicious it was. I truly believe one of the major things that set Azul apart from another other resort was the amazing staff around the resort, from the bartenders like Demain and Damien, to all of the waiters and waitresses, to the reception staff like Shaquille, every single person we dealt with was so incredibly friendly and truly made sure we had the best experience possible. A huge special shout-out to Shari as well, as part of our package we were lucky enough to have a private butler. Let me tell you Shari is an absolute rockstar, at all times of the day Shari was running around and making sure we had everything we needed, on top of being so friendly, she really is a one of a kind special person and made our stay so incredibly memorable. Lastly I want to give a huge shout out to the best bellman in the business Dean. No matter what he was doing he would always make sure to say hello, everyone loved his energy and enthusiasm even while working his butt off in the heat. Azul will always be a special place to us, and we cannot recommend this beautiful place enough.
Terrible hotel lovley staff
It pains me to agree with all the terrible posts I'm a very open minded person and don't normally fall into the writing reviews not everywhere is perfect but when you pay over the odds for a 5* gormet hotel I expect something for it the only plus side are the lovley staff ...... Daily no Orange juice Bacon Hash browns told to get up earlier once it's gone it's gone No Tonic water on the island but people were paying staff to bring bottles in daily Cranberry juice Procecco Bottled water only privilege guests White wine Coke Sprite Any decent spirits we had 1 Jack Daniels the day we arrived and told no were not getting any more . Half the menus were not available on a daily . What did come was half the meal missing or cold. Beach BBQ chef was putting RAW chicken on top of cooked chicken One lunch time we asked for white wine only to be brought a glass to share because it's all they had .... The hotel is generally in disrepair all furniture in our room was broken in some king if way ... None of the doors closed they just hung off the hinges when we reported it 5 times to be fixed we just gave up it was same when we left .. Mini bar was filled 3x in 2 weeks we had to beg water for bedtime from other guests as we never received it when reported to reception . It's such a shame as 5yeara ago this resort was amazing it's only reason we went back but I won't be returning .... Anyone from UK going with TUI suck it up buttercup because there not interested they've had your money apparently it's ok to starve for 2 weeks and not have anything to drink when going to a 5* gormet hotel it's just sad 😢