These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- Various Bars- Dez-Nightclub- Digit - NFT Bar- Handome Harry- kantina 1953- The Cocktail Bar- Swim-up Bars
- Various Restaurants- Aji- Black Iron- Chez Moi- Livo- Veranda- Copal- The Food Distric- Plaza Mx- Aroma Cafe and Bakery- Kita North and Minami South- The Pods- Konos Ice Ceams- 5 Snacks- The Food District- Plaza Mix
- 24-hour room service†
- Air conditioning†
- All-inclusive meal plan†
- Coffee/tea†
- Golf†
- Pool†
- Spa†
- Wi-Fi†
† Fees may apply
- Beach †Beach access has been opened and is now available with beverage services, loungers, towels and umbrellas.
- Fitness center on-site †
- General †AVA Kids now opens and offering a wide range of activities for children aged 4-12 from 9 am to 10 pm. The space provides a continuous calendar of events. Children under 4 are welcome but must be accompanied by an adult.
GAME HUB ARCADEThis incredible arcade area features more than 50 game machines for all ages. From claw machines to modernized versions of classics.Location: North Wing, Section 3 (in front of Veranda restaurant)Ages: Recommended for ages 5 and up. Children under 12 must be accompanied by an adult. Each game specifies the minimum age requirement. - Golf †
- Gym †
- Indoor pool †
- Outdoor pool †
- Spa †
- ACTO LIVE THEATERIt will be a dynamic space with a continuous schedule of events and shows designed to ensure every family member has the best time.Location: North Wing (in front of the convention center)•Monday, 12th: Pirates (AVA Kids - 7 PM) and Illusionist & Magic (Family Entertainment - 9 PM)•Tuesday, 13th: LED (9 PM)•Wednesday, 14th: Circus (AVA Kids - 7 PM)•Thursday, 15th: Stars (9 PM)•Friday, 16th: Magic (Family Entertainment - 7 PM) and LED (Family Entertainment - 9 PM)•Saturday, 17th: Mexican (9 PM)•Sunday, 18th: Circus (7 PM)Ages: For the whole family. Children under 18 must be supervised by an adult or guardian.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1558 reviews
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Dec 25, 202529 of us that included family and friends.
We were a group of 29 This was a family and couples week. We had a wonderful experience from Pickup at the airport to room assignments at the resort We ended up staying in a four bedroom panorama suite It was so nice to have our adult children with us, including one grandchild age 14 The buffet area in the morning seemed a little hectic. We mainly ate our lunch at the pool, which was wonderful, a great selection of fresh fruit We had two groups a night of 14 and then 15 people I had made Reservations in advance to accommodate our large group Our Butler’s Rafa and Plucky did an amazing job to accommodate all of us!
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Dec 25, 2025
A Christmas Reflection on Remarkable Service at Ava Resort
Merry Christmas to the management and staff of the Public Relations Office at Ava Resort! As we reflect on the blessings of the Christmas season, we are especially reminded of the outstanding service we received during our eight (8) day stay at the Ava Resort a couple of weeks ago. Despite a few unexpected mechanical issues that were beyond anyone’s control—and required us to change rooms multiple times—Israel and Stephanie demonstrated true professionalism, compassion, and dedication to guest satisfaction. From the moment they were made aware of the situation, they went above and beyond to ensure our experience remained positive. Their responsiveness, genuine care, and attention to detail made all the difference, particularly as they worked tirelessly to ensure my wife’s 60th birthday celebration was filled with joy and unforgettable memories. What could have been a frustrating experience was transformed into one marked by kindness, reassurance, and exceptional customer service. Israel and Stephanie are true assets to the Ava Resort, and their commitment to excellence reflects the high standards of the entire team. Thank you for turning challenges into cherished moments. We are deeply grateful and look forward to returning to Ava Resort in the future. Karl and Harriet
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Dec 24, 2025
BEAUTIFUL AVA
Overall our stay was outstanding and spectacular. The meals each night was very tasty and we enjoyed every one of the restaurants. Our last nights was also a memorable night as we dined at the French restaurant. I will definitely recommend Ava to anyone. Beautiful resort! Surroundings are beautiful and well maintained. The BED is a perfect example of what one should expect from other places. The comfort of your bedroom and most of all the bed is welcoming. We all commend your choice of the bed, and the comfort is so refreshing and relaxing. I always looked forward for a restful night on the bed. I will say this is the best bed I ever laid on in any hotels or resort. I never felt like I left home and this is what made me want to come to my room every night. It was very comfortable and the perfect reason to come back to Ava.
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Dec 24, 2025
There really fun games and amazing things to do!
The AVA teen club is so fun! Santiago is the best and he makes it really fun and I enjoy seeing him every day! This is such a fun thing to do during your stay!
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Dec 24, 2025Las Vegas in Mexic
I’m not sure why I haven’t seen this type of review yet - but this place is a Las Vegas hotel but in Mexico. If that’s what you’re into then this place is for you. If you like to dine outside, walk resort grounds and want a real Mexico or tropical vibe this place is not for you. Pros: great room - we stayed in the friends and family suite with a sundeck. And all rooms face the Gulf. The restaurants are also all very beautiful and the food is decent for an all inclusive. There’s also plenty of space at the pools so you done feel on top of each other and you don’t have to get up at the crack of dawn to get chairs - even during the busiest season. There are also plenty of bars. And finally - if you are coming with kids, it’s a great spot. There’s bowling water activities in arcade. Laser tag. Prepared to pay extra for the indoor activities. Cons - the service needs work. There doesn’t seem to be enough staff for the amount of people that stay here during busy season. There is also a terrible perfume like smell that permeates the entire indoor of the resort it will give you a headache after just a few minutes. And most of all you basically are staying in a huge mall. The only way you can get from one place to another is yo walk through the inside of the building. If you’re looking for a true resort, Mexican getaway, this is not it. If you’re looking for a Las Vegas type experience, this is it.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.