Resort Details
- Various Restaurants
Next door, you’ll find a variety of restaurants at Coconut Marketplace.
In addition to nearby restaurants, there is a convenient grocery delivery service available to all guests.
- Gardenview Hotel Room
Bedding: 2 Double beds. Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 4 adults, 3 children, 4 total
Maximum of 3 children through age 17 stay free in existing beds with at least 1 adult.- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub only
- Cable television
- CD player
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Local calls*
- Microwave
- Mini Refrigerator
- Newspaper*
- Safe*
- Telephone
- Toll free calls*
- Video game player
- Video games*
- Wet bar
- Partial Oceanview Hotel Room
Bedding: 2 Double beds. Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 4 adults, 3 children, 4 total
Maximum of 3 children through age 17 stay free in existing beds with at least 1 adult.- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub only
- Cable television
- CD player
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Local calls*
- Microwave
- Mini Refrigerator
- Newspaper*
- Safe*
- Telephone
- Toll free calls*
- Video game player
- Video games*
- Wet bar
- Oceanview Hotel Room
Bedding: 1 Queen bed and 1 Sofa bed. Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 4 adults, 3 children, 4 total
Maximum of 3 children through age 17 stay free in existing beds with at least 1 adult.- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub only
- Cable television
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Local calls*
- Microwave
- Mini Refrigerator
- Newspaper*
- Safe*
- Telephone
- Toll free calls*
- TV
- Video game player
- Video games*
- Wet bar
- Oceanfront Hotel Room
Bedding: 1 Queen bed and 1 Sofa bed. Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 4 adults, 3 children, 4 total
Maximum of 3 children through age 17 stay free in existing beds with at least 1 adult.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub only
- Cable television
- CD player
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Local calls*
- Microwave
- Mini Refrigerator
- Newspaper*
- Safe*
- Telephone
- Toll free calls*
- Video game player
- Video games*
- 1 Bedroom panoramic Ocean View Suite
Bedding: 2 Double beds. Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 4 adults, 3 children, 4 total
Maximum of 3 children through age 17 stay free in existing beds with at least 1 adult.- Air conditioning
- Alarm clock
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Safe
- Telephone
- TV
- Children welcome
- Concierge desk
- Elevators Not Available
- Free parking
- Golf,Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Non-smoking rooms available
- Children welcome
- Concierge desk
- Elevators Not Available
- Free parking
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Non-smoking rooms available
- Pool
- Restaurant*
- Safe deposit box*
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Internet Access*
- Please contact the hotel for additional information.
* Fees may apply
- Direct access to a beach
- Hot tub1 Outdoor Hot Tub
- PoolThere is 1 pool on site. The beachfront pool area offers barbecue areas, a large, sparkling pool, jet spa and a poolside bar.
- Golf *Golf Course located within 5 Miles of Property.
- Snorkeling *
- Coconut Marketplace
Conveniently located next door to the property, Coconut Marketplace is a unique open-air shopping experience. Enjoy various gift shops, clothing boutiques, jewelry, galleries, sundries, snacks and restaurants. Plus you can experience free hula shows (performed by students) on Wednesday evenings and Saturday afternoons.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2373 reviews
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Nov 10, 2026Housekeeping needs some attention.
The location is beautiful. My biggest disappointment is that we were there for six days and never got housekeeping service. Had to get fresh towels from the front desk ourselves. Asked for housekeeping twice and member got it; “your room will be cleaned tomorrow” I heard each time. I’m not sure we’d stay here again.
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Oct 30, 2026Worst Customer Service
I made a reservation at your hotel, but unfortunately, due to the hurricane and the resulting disruption, we were unable to use the reservation. When I contacted the hotel chain’s reservation department, I was told that because of the hurricane, refunds were being granted even when reservations fell outside the normal cancellation window. Our reservation was made through Priceline, and because the hurricane occurred so close to our reservation date, we were technically outside of the standard cancellation period. Unfortunately, since then, I have been passed back and forth between Priceline, the hotel chain’s reservation department, and the local hotel, with no resolution. The hotel chain’s reservation department told me that the local hotel has to authorize and handle the refund. The hotel’s phone lines have been extremely difficult to reach since the hurricane. After hours of attempting to get through, I was finally able to speak with Hector, and was told he would cancel the reservation on the hotel side. However, I am unsure if Hector actually did as he stated. At this point, however, I am still unable to receive my refund of nearly $2,000. Priceline has told me that they cannot issue the refund until they receive a written response from the hotel regarding the cancellation. Priceline says they have sent multiple emails to the hotel requesting this information, but the hotel has apparently not responded. I have also attempted to contact the hotel directly by email without receiving a response, and reaching the hotel by phone has been nearly impossible. On the one other occasion when I was able to reach the hotel, I spoke with a female representative whose interaction with me was extremely unpleasant and unprofessional. I understand that the hurricane has created an incredibly difficult situation for everyone involved, and I have tried to be patient and understanding of what the hotel and its staff are dealing with. However, customer service and communication are still important, particularly when a customer has nearly $2,000 tied up in a reservation that could not be used because of circumstances beyond their control. This has unfortunately been one of the most frustrating experiences I have ever had with a hotel. I am simply asking for the hotel to provide Priceline with the written authorization or confirmation they need so that my refund can finally be processed. I would sincerely appreciate someone taking ownership of this situation and helping bring it to a resolution. I am not asking for anything unreasonable—I am only asking to receive the refund that I was told would be available due to the hurricane. Update: Another week where I can’t get in touch with the hotel and no word from them….. worst customer service I’ve ever dealt with. Update: Almost 3 weeks later, and still no resolution, I have been in touch with Hector, the general manager, and Tiffany, the Guest services manager and both of them are other ghosting me, or giving me the runaround. They say they will help, yet keep making excuses. In the meantime, the multimillion dollar hotel keeps my family’s $2000. Final update: After repeated assurances from the hotel reservations department and Hector that my booking would be refundable, I learned today they are reversing their position, so I will receive no refund. This has been the most unprofessional encounter I have had with a hotel. When searching online, you might be drawn to them because they seem to lower prices far below other resorts to attract business; I suggest paying the additional cost for a legitimate resort that does not treat guests this way. This has been a learning experience for me, but I hope others will avoid what I had to learn the hard way.
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Oct 20, 2026MUSTY AND BUGS
Our room was so musty smelling I slept with a washcloth over my nose. The next morning asked about a different room but they said it was because we had a beach view. The next morning our floor was all wet from the air conditioner. The dvd player did not work and the response was always sorry. Our clothes were all damp like we were camping outside. There were bugs in the bathroom. Yes the pool was nice but it would have been nice not to have the damp musty room!!!!!! NEVER AGAIN!
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Sep 15, 2026
I recommend a different hotel chain.
The staff onsite and at the corporate office are not kind. I recommend trying a different hotel chain all together. Especially if you’re a solo traveler!
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Sep 10, 2026Friendly the communicated at the desk.
I think the staff at the desk is the best. The room is comfortable and feels like a bedroom. It’s very easy to get around. I also enjoyed the pool.
- AdvisoryFront Desk hours of operation are 7:00am-11:00pm. Instructions will be posted at the Front Desk for guests arriving between 11:00pm and 7:00am. A telephone with a direct line to the Resort Patrol Services will be available. RPS will provide the guest's key/parking pass. The key will be valid for access for one night only. Further instructions will be provided in the key packet to check-in at the Front Desk. A new key valid for the guest's entire stay will be provided at that time.
- AdvisoryA minimum mandatory hotel-imposed fee of $27 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Porterage is on a request basis at an additional fee payable to the hotel.Resort Fee – Mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel imposed resort fee inclusions:
• In-room safe usage
• Local and toll-free calls
• Daily newspaper at front desk
• High-speed Internet access & Wi-Fi
• Boarding pass printing available at the front desk
• Blu-ray, DVD and PlayStation 3 game rentals (in the lobby)
• One (1) non-alcoholic welcome drink at The Sand Bar (per adult, per stay)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Pet Policy : Pets Not Allowed