General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Late Check-in Policy (Guests arriving after 8pm):
Guests arriving after 8pm, must use the telephone outside the hotel's front office to reach the call center. The operator will verify the guests' details and provide the security code for the safe to retrieve their key and directions to their condo. The following morning, guests must follow-up with the front desk to complete their registration and obtain keys to the swimming pool. This procedure is displayed by the telephone outside the front office.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Please note that holiday cancel penalties apply when any portion of reservation falls under the holiday time period.
Rollaway/Air Beds are available at an additional fee payable to the hotel directly.
Cribs are free.
Porterage is available on request payable to the hotel directly.
Resort fee: A mandatory hotel imposed daily fee per room is charged and collected by the hotel either at check-in or check-out.
Mandatory Hotel Imposed Resort Fee (Effective November 1, 2019):
• DVD Now: unlimited access to movies
• WiFi internet access
• Reserved parking
• Starter kit of coffee and laundry detergent
• Local calls
Access to Poipu Beach Athletic Club:
• Resort style pool with waterslide
• Workout rooms (studio, weight/cardio rooms)
• Recreational courts (tennis, pickle ball, basketball, shuffle boards)
• New showers and changing facilities
• On-site restaurant (The Cabana Bar & Grill)
• Departure Pass Program: A place to relax and refresh before heading to the airport for their return flight home. Includes (1) locker and a private luggage storage area (additional cost of $25.00)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating365 reviews
very nice stay!
Location is great! 5 min walking distance to Poipu beach. Units have everything you need in the kitchen and laundry and also have beach equipment , which is very convenient! Staff is helpful and accommodating. Property is very well taken care of and the size of the unity accommodates 5 people very comfortably
FIRST TIME IN HAWAII
This was beyond any expectations we had. It was truly amazing. The rooms were spacious but not crammed with lots of stuff. The bathrooms were huge and had ample counter space for our things. The view from the patio was my FAVORITE part of the entire trip to Hawaii.
Loved the cottage and setting, was a quick walk to my conference. Not air conditioned however and a walk to the beach. Very quiet which I loved and pool was nice. Would use this setting again if meetings were any the Hyatt.
Should not be part of the Aston Family
When booking on this property you are given whatever condo is available, and we ended up in a VERY poorly maintained condo........one that should not have the Aston name associated with it. On the positive side, whenever we asked for something from the front desk, the response was timely. We booked a one bedroom condo but were told that we needed to be "upgraded" to a two bedroom. The following issues were immediately noticed: the entry door stuck very severely when opened; the ice maker was broken and was not fixed during the 10 days we were there (we made multiple trips to a local market to purchase ice); the stove light was not working and could not be fixed; the carpets are VERY dirty and severely stained; kitchen supplies were "minimal" at best; and finally, although we had a designated parking spot, it was a 150-200 yard walk to our condo from it. Our condo (Regency 411) was far from the quality standards expected from an Aston property. Granted, we cannot speak to the state of the other condos in the community, only to our experience. However, based on our experience, I would not recommend this property to anyone!!!
Nice condo, loved the back garden patio that had lots of privacy. Pathways to the pools and to Poipu beach, walk to the beach was less than 5 minutes. Always was parking available. Just had one air conditioning stand alone unit in the bedroom but it cooled the bedroom well