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Resort Details
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Customer Ratings & Reviews
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3561 reviews
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Oct 14, 2024Okay, but better out there for the price
The positives: - beautiful grounds, pools - not very far from Phoenix airport - pool bar is beautiful by night Negatives: - outdated rooms. Our bathroom has the same tile and furnishings as my 15 year old bathroom, which needs gutting. - bad shower, shampoo and conditioner awful. Very poor for a hotel of this class. Shower head was pathetic and cheap. - our room had an adjoining door which leaked light and sound. It was as if there was no door in terms of sound. - restaurants are expensive for what they are This is a very big resort with many buildings and pools. It takes a bit of time to get around. They claim you can ask a golf cart to take you places but I never saw people being driven around. We asked on the first night, as we didn’t know where we were going n the dark and with luggage in tow, and were blown off. They said it would take 5-7 minutes walking to get there and encouraged us to do so on our own. Not very hospitable! The beautiful pool you see in the pics is only available to 21+. So if you have kids, you have to go to another pool. The other pools have no food or drink service. I likely wouldn’t return. For the price this place didn’t impress me that much.
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Oct 05, 2024Racist place
Big racist place. If they see of your brown and on public canal property they call the cops on you. Was on public property on the canal charging my board when they sicked their security guard and threatened to call the police because “we were making them nervous” just by sotting there charging my board. We all know what they mean by “making them nervous” people of color making them nervous
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Oct 03, 2024Nice. Comfortable. Air conditioning needs work
The Biltmore is a beautiful hotel situated about 15-20 minutes from the phoenix airport. The pools and gym are very nice. The room is large and spacious however needs work on the air conditioning and maintenance. My air would turn off in the middle of the day and the room would be 80 degrees and take about 2 hours to cool down. The restaurant in the hotel is decent. Caution that you have to walk outside a lot to get from building to building so bring comfortable shoes and light clothing. Watch for fire ants and scorpions!
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Oct 02, 2024
Racist packed in purported glitz and glam
I visited this Resort with the intentions of having a relaxing birthday trip for my 40th bday but I quickly realized that it would be anything but that as the people (employees and guest) are racist!! I booked my room through an online booking platform and not the hotel website, this was seemingly my first offense because each and every agent made it a point to make a comment about it. Anyway when we arrived on the 25th an agent by the name of Bre checked us in, she “upgraded” our room purportedly free of charge (my bill says different) and we were on our way. As we were walking to the room I had a feeling of being unwelcomed but brushed it off. Got off the elevator and I can tell you the hallway was in shambles, the wallpaper was peeling and it felt old and dreary. When we got to the room the bathroom was so small but the room itself was huge, from the dust on the lampshade I could tell it hadn’t been properly cleaned so I called the front desk and spoke to a lady named Dominique I explained that the room was not suitable and that I came to celebrate my birthday if I could change rooms she was nice enough called me back said she spoke with her manager and that I could get a Cabin room the next day for an extra $200 a night, I agreed because I just wanted to enough my birthday. The next day was the 26th my bday, my husband and I went for brunch and on our return to the Hotel we stopped at the ice cream shop “Cup and Cone”. There were two ladies behind the counter a younger brunette lady and a blonde haired older lady, well I can tell you that the old lady looked at us with such disgust that I was stunned. She had an attitude and it was evident they didn’t want to serve us. We got our ice cream and left btw the ice cream was so bland in taste it wasn’t worth the money we spent. My husband and I sat in some of the chairs they had on the sidewalk and ate the ice cream we spoke of our experience and how uncomfortable it made us and I said to him “racist really amuse me, if you don’t like people of color then just go and live off the grid” at that moment we were approached by an African American gentleman who said he was checking out because he was charged a historical fee but the people who were not of color who he came with was not charged the same fee. When he enquired why he was charged they could not give a satisfactory response, I wish to state that I too was charged the same fee at $11 a day. After that interaction I had very low hopes for the day, I went to the spa, the employees were nice however the guest all acted as if they had seen a foreign object whilst I was amused it did not make for a good day as I did not take advantage of the lounge area really and left soon after my treatment was done also the lady that did my facial was asking me some weird question in the lounge area in front of everyone as to whether or not I saw a horse in some weird sculpture I said yes so she would leave me alone and then she said hmmmm no one ever sees it I said ok and took a seat wth!! Anyway as I was to be relocated to the Cabin, I had been calling since the morning and was given the run around we even visited the front desk where the Agent reviewed the notes and laughed in our face, I was thinking what’s going on. In any event at 3:00 pm I said to my husband they are going to wait until 4:00 pm on the dot before they call us. So said so done at 4:05pm we received a call saying the room was ready a bellman would come and get our things. I can tell you that they put us at the very back of the property in a Cabin with no view and an accessibility room at this point I was too drained and disturbed to complain, whilst the room was nice, it wasn’t nice to have a shower and have the entire bathroom soaked and placed at the very back like unwanted trash. We did not bother eating at the restaurants or doing anything on premise because we just felt unwanted so we spent most of our time either in town or in the room at the back. This was by far my worst travel experience. I’ve traveled the world all over Europe and the US and never have I felt so unwanted and judged. If you’re a person of color this place is not for you I fear take your money and go elsewhere.
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Sep 19, 2024Wonderful stay, wonderful tour
We stayed in one of the cottages. Just lovely and very comfortable. We stayed at this property as part of it's design was by Frank Lloyd Wright, although he was not the architect of record. We took the Biltmore tour about the history of the property. Great guide, great tour. Only wish would have had a longer stay. The grounds are immaculate and the staff friendly and accommodating. If you are a FLW fan the lobby is beautiful and so worth while.