Customer Ratings & Reviews
TripAdvisor Traveler Rating3418 reviews
Citrus Club a must
The Biltmore is a cool old resort that has kept its old charm as it was brought up to date recently. Our family had a great long wkend over Memorial Day. The Citrus Club is a must, incredible service, family friendly, and in the long run will save you a few $$$$. The resort is close to Old Town, just a quick Uber or Lyft ride and you there. My only complaint, it seems to be great for families with young children or with adult children, if you have teens, you may struggle to keep them entertained.
Arizona Biltmore remodel a disaster
The hotel remodel is just a disaster is all I can say. They have ruined the old historical hotel that used to be one of my favorite places in the world! They took out the old world elegance, installed big screen TV's, a bar as soon as you go out the patio doors rather than the gorgeous lawn that brought immediate peace upon entry -- put in an adult swimming pool behind the bar-- forget the flowers and orange trees, you now have loud music and TV's! everywhere you look! Then to make matters worse installed a ginormous waterslide over the spa. The Blackstone group that bought the Biltmore and did the remodel should be ashamed of themselves. My dream would be for some wealthy historical philanthropist to purchase it, tear down all the remodel and restore the hotel back to its old world elegance. I have grieved for the past two years over this Las Vegas style remodel. What were they thinking...clearly only for profits.
Disappointed with our experience
Positives: lovely room, beautiful pools, amazing massage and spa, room service was great, rooms are very sound proof to neighbors. Negatives: Terrible experience with the palm reader/astrology reading at the spa. The woman seemed unusually nervous and fidgety. She talked very fast, in circles and seemed confused. Out of my 45 minutes, she asked me 2 questions, if that and rattled off the rest of the time. When I asked her if she was ok, she said I’m fine! Are you ok??? I then explained to her what I thought the session would include, which was asking me about my life and tying in the reading to what we had talked about. She said she would do that, but couldn’t seem to calm down and still was talking in circles. Asking a question and then answering it without me speaking. About 45 min in I told her that I couldn’t sit any longer and needed to cut the session short. It was that bad. My disappointment was high. You would think the staff at the Biltmore would be more vetted? Second issue, the locals in phoenix get day passes to the pools. Specifically, the pool with the 3 water slides. My family showed up 3-4x between 7-8am each day and EVERY chair had a towel on it, signifying that the chair was taken. We watched many hotel guests get in arguments because their towel was taken off of their chair they reserved apparently hours prior via draped towel and we watched guests get into arguments because they had nowhere to sit. My family (2 adults, 8 year old and infant) ended up in a tiny cramped corner on the fake grass because there was no place to sit or reserve. Many families staying at the Biltmore ended up where we were because there was no place for them to go. Third, the Biltmore hosts many large parties. For 2 of our 5 nights, the music was very loud and we were unable to sleep until 10:00-10:30. We were about 200 ft from the parties, but could make out the lyrics to all the songs and could hear all the people. Fourth, the stargazing. We were told it was Fri, Sat, Sun and on Saturday night we went out to find that it wasn’t happening at all and was never scheduled. Disappointing for my son and I. Fifth, the people bringing food in for room service seemed very insistent to bring the food in, and they lingered in the room for too long, trying to make conversation. Many times, I was wearing a robe in bed, nursing my baby and the men would keep chatting, but ignoring my partner implying that we had everything, it was time to go (this was after they were tipped).
Overrated & Overpriced
Definitely better options in phoenix… we had a housekeeping issues and maintenance issues that were never resolved… For the price… I recommend either of the JW resorts over this one… We won’t stay here again! The pools stop service very early which was also disappointing…
A let down....
I've probably stayed at this hotel a dozen times over the years. Until this trip, those experiences were always positive and enjoyable. I arrived earlier (around 2pm) and was told my room would not be ready until around 4:00 which is reasonable. Unfortunately, the time came and went while I watched dozens of others arrive and be checked in immediately. Multiple inquiries with the front desk staff yielded no help and they just kept saying there was not a room ready for me. I finally got into my room around 5:30. The following day in the conference center, water was provided not in pitchers at each table as is customary, but via recyclable cups and a water dispenser. Lines to get water were long and the water was room temperature not cold. Worse yet, they kept running out and having to replace the bottles--this was not done quickly. Food, as usual, was subpar but edible. I don't know why hotels struggle so much with banquet meals, but I've yet to have a good one. On the plus side, once I got into my room, it was clean and comfortable. Getting on to wifi was easy and service at the main bar in the central area was great. They get a lot of money for rooms and boat 5 star status. This latest stay was more like 3 stars.