General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1404 reviews
Service and Food at the Amsterdam Marriott
Restaurant and Bar. We stay here for work. The Indian bar tender is always very pleasant and helpful. This trip we had breakfast, drinks and dinner at the Sorel’s and Mid Town Grill. Breakfast was wonderful and made special by Hang, such a pleasant wait staff. Dinner was a shared Tomahawk steak 1 kg recommended by a nice Asian waitress was a special off menu item. Was really good! Thank you. Keep up the good work.
Top notch service!
The hotel location is great, tram stops are just a stone throw away. Plenty eateries nearby, Hard Rock Cafe, Casino, Rijk museum, Van Gogh museum, canal cruises, supermarkets, all are walking distance. We booked a quad room for 3 adults and a 10 year old child. The hotel front desk staffs are accommodating and friendly, not forgetting the staffs at the Midtown Grill, they're Hang, Angela, Imola and especially Selvi. Selvi was very helpful, accommodating, friendly and approachable. I give FIVE STARS rating for her great hospitality!
Great Location, Excellent Staff!
The property was located just across from the Airport bus stop so it was very convenient to get to from Schipol Airport, which took about 25 minutes around 5 PM on a Sunday. Check in process was quick, staff was very friendly and provided info on the M lounge hours and offers. Stayed in the Deluxe King Room and it was well-appointed. The best part about this hotel is the staff, especially in the M Lounge. Charles was there almost every time we visited for breakfast and afternoon happy hour and he could not be more warm, professional, and courteous! I would not hesitate to book this property next time I am back in Amsterdam.
Awesome and central hotel
The Marriott is in the center of Amsterdam. Once you know where the typical sightseeing places are, you can walk easily to them. But there are also many tram stops close by. The personal was super friendly. They welcomed us, offered us water and were very polite and helpful. The room had a nice size, it’s modern but simple. Our room was clean. We stayed at the 7th floor. The bathroom was covered with shampoo and shower gel. We also had slippers in the bathroom. I liked it a lot, just the thought to offer it, is so nice. I liked mostly the little reading corner in the room. As far as the tv, they were different channels from different countries. I guess everyone would find something to watch. My husband is a member so we were able to use the M Club. We loved the breakfast and the open snack bar. They had a very nice selection of food, fresh vegetables and fruits, lots of drinks for everyone. We were very pleasantly surprised that the Marriott had a thanksgiving meal at the snack bar. My husband was happy that he was able to enjoy some turkey. The turkey was delicious. Breakfast was also great. Lots of choices, fresh vegetables and fruits, bread and spreads. The first night I thought the bed was too hard, but it was actually ok. The hotel looks like a normal building from the outside, but we definitely liked the inside. We enjoyed our stay. My husband would have loved to stay longer, but we couldn’t. I read some of the reviews and I don’t agree with the negative reviews. We had a great time and enjoyed the Marriott.
Elite status gets nothing - and other issues
Where to begin, I’ve been coming to the Netherlands (and staying in hotels) for over 50 years. My family lives here. I understand that hotels, especially in Amsterdam, face many challenges as far as size, etc. Typically, we stay at the Renaissance but because of the construction we thought we’d try this Marriott. First, the good, the location by vondelpark and Kalverstraat means few taxis and less walking in the rain. This is great for those traveling with children. Also, we checked in around noon and our room was ready - almost unheard of in Amsterdam. Now the problems, the room is small (which is to be expected) but what I didn’t expect was black mold in all aspects of the bathroom. You could literally smell the mold and it was disgusting. The front door to the room was broken so sometimes we got stuck in the room or the door wouldn’t lock. Not great in this city. The shampoo and conditioner were not refilled our entire stay - even after I asked. The sheets were dirty and I’m not 100% sure they were changed after the last guest. I’m not sure the situation with the electrical outlets. There was one “usa” plug and three European ones. None were accessible unless you have an extension cord. Regarding the restaurant, breakfast was not included (it usually is for elite members) and was 32€ per person. The breakfast was horrible, go out of the hotel and eat anywhere else. Also, it closes at 11 and the first morning we showed up at 10:45 to be told they were closed. The lounge was ok, but the drinks were removed between service which is not typical of the M lounge. This is probably the longest review I’ve ever done, but we were so disappointed I wanted to share the message with other Marriott members.