Aloft by Marriott San Jose Hotel Costa Rica

Customer Ratings & Reviews

TripAdvisor Traveler Rating

776 reviews

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  Great value for money in San Jose

  Comfortable and guest oriented hotel in San Jose. Located close to restaurants.

  Oct 09, 2026
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  Not good food

  My family and I went to the restaurant on the first floor at night at 8pm the service was slow and the dishes were below average. The sushi was the worst I have ever tasted. Dont recommend to eat at , a lot of good restaurants around the area

  Oct 04, 2026
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  Everything you need

  I needed to book a hotel quickly and I chose this one not knowing anything about the location. It’s a commercial area, and it seems to be closer to the airport than the downtown. There are restaurants across the street and a McDonald’s next door. The check-in was easy and I was pleasantly surprised to learn that breakfast was included. And I mean it’s a real breakfast, not just cereal and pastries. I’ve enjoyed it every morning. Also they have a place to buy drinks and snacks, with a microwave because there are none in the rooms. But the rooms have everything else, designed with the efficiency of a cruise ship cabin with lots more space. I was about to complain that there was no iron in the room when I saw a sign that told me exactly where to find it. Room service arrives really quickly if you don’t want to go downstairs. I would definitely stay here again.

  Aug 09, 2026
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  Disappointing Arrival and Maintenance at Aloft San Jose Costa Rica

  Stayed one night after a late arrival from LAX. The front door was locked with no visible reception staff—we waited 10 minutes outside in confusion, wondering if we needed to call or reboot something before someone finally answered. Rooms were adequate and beds comfortable, but walls showed clear wear like furniture scrapes/damage, below Marriott Bonvoy standards. Buffet breakfast was okay— some variety but nothing standout. Glad I wasn’t there for multiple breakfasts. Expected more from the brand: reliable 24/7 desk presence and upkeep. Fine for a quick stopover near the airport, though overpriced. Pura vida elsewhere next time.

  May 08, 2026
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  Good Option w/Dining & Shopping Nearby - Frustrating Bathroom Lighting

  We stayed here just one night, for a quick shopping trip. I'll start with the negative comments, but finish with the strong points of this hotel. The Not So Good: - The bathroom lighting is off the charts stupid. There is just ONE light switch for the entire bathroom area. This turns on the light in both the toilet & shower room AND the light over the sink - which is open to the bedroom. So, when you switch on the light in the middle of the night, you are greeted by a blinding overhead florescent light that illuminates the entire bedroom. Even better, neither of the switches are labeled so you have to remember that the one FURTHEST from the bathroom is the switch for the bathroom ... the other switch is for the light directly above the bed. I was either woken up by the blinding light from the bathroom sink area, or from my travelling partner accidentally turning on the light above the bed instead of the bathroom light. It's the dumbest set-up I've encountered in a major hotel. - Check-in was frustrating as there was only one staff member working the desk right at check-in time. There were LOTS of staff around, mingling and doing what appeared to be Christmas crafts in the little store area. I appreciate that not every staff member can hop on reception, but nobody seemed to care that I stood there waiting 10 minutes to check-in. - There are two desks in the room, but only one with a chair. - Rooms ending in 23, 25, 27 and 29 face the road, which is very busy and noisy (even through the night). We requested a high floor with a quiet room but got neither. The Good: - Parking was easy, right beside the building. - Bed, pillows and linens were SUPER comfy. - The room had TRUE blackout blinds where they roll up and down inside a track that blocks out 99% of the exterior light. - Breakfast was a good selection of hot options, EXCELLENT coffee, and great service. - Lots of restaurants within walking distance, plus Auto Mercado grocery store just down the street. Overall we would choose this hotel again as it was clean, comfortable, and convenient.

  Dec 01, 2025