ALILA MAYAKOBA RESORT BY HYATT

Customer Ratings & Reviews

TripAdvisor Traveler Rating

26 reviews

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  A True Jungle Oasis in Mayakoba (Beyond the infested Cancun)

  From the moment you arrive, it becomes clear that this is not the typical Cancun resort experience. Mayakoba itself is a gated community, and you cannot even enter the grounds without a confirmed reservation. That sense of exclusivity sets the tone immediately. As your car leaves the main road and begins navigating the stone-laid paths through the jungle, you feel transported into another world. The approach to the lobby is stunning. The structure is a massive round pavilion with an open skylight, centered around a tranquil reflecting pool. At night, the circular ring around the water glows and the fire pit in the center lights up in a way that almost makes the water appear as if it is burning. It is dramatic, peaceful, and unforgettable. The transformation from the former Andaz property into Alila is magnificent. The design now leans heavily into a bohemian Mayan aesthetic with beautiful teak furniture, warm textures, and natural materials. The rooms are pleasant, calming, and thoughtfully detailed. Small touches make a difference: aromatic bath products, soft cotton robes, silk eye masks, and extremely clean, simple walls that allow the natural beauty of the space to stand out. Beyond being beautiful, the hotel is exceptionally well run. During my stay I had the pleasure of meeting several members of the leadership team: Gretel, the Room Division Director, Brenda, the Front Desk Manager, and Montse, the Front Desk Supervisor. Each one was kinder than the next. You can immediately sense the culture they have created with their staff—respectful, attentive, and warm. It is clear why they were chosen to lead the operation. The grounds themselves are spectacular. Guests move around the resort by bicycle or golf cart, and the lagoon pathways make exploring enjoyable. There is also a personal host service available through WhatsApp. With a simple message they can arrange nearly anything: spa services, golf cart rides, boat tours through the lagoons, restaurant reservations, or even a quick run to the nearby Mayakoba shops if you forgot something. Dining throughout the resort is excellent. The staff across the restaurants are attentive and welcoming. One person who truly stood out was Chef Michael. His knowledge and care when helping us navigate food allergies was exceptional. And the ingredients themselves are simply better. The produce tastes vibrant and fresh in a way that is hard to describe. Carrots and peppers are sweet and crunchy, the mango is lush and intensely flavorful, and of course we indulged heavily in avocados and limes. The beach is beautiful. Like many locations along the Caribbean side of Mexico there is occasional seaweed, but the staff works constantly to maintain the shoreline. You can see workers throughout the day cleaning and keeping the beach as pleasant as possible. Breakfast is served as a buffet near the pool and it is an ideal way to start the morning. The bar staff throughout the property are friendly and accommodating, and they mix excellent cocktails. The resort itself is divided into two main areas: a lagoon-based section and a beachfront section. Both have their own atmosphere and are connected by paths and golf carts. Before visiting we were somewhat concerned about construction since the hotel had recently opened, but we experienced absolutely no disruption. Everything felt finished, polished, and fully operational. The natural environment around the property is part of the experience. Wildlife is everywhere—raccoons, iguanas, lizards, hermit crabs, and birds like the Great Kiskadee. They keep their distance but it adds to the feeling of being immersed in nature. We did not see crocodiles in the lagoons, though we were told small ones occasionally appear. One practical note: lock your doors at night. The raccoons here are clever and have reportedly figured out how to slide doors open looking for food. Some rooms include magnificent plunge pools. We upgraded to one and it was absolutely worth it. Sitting in your private pool surrounded by jungle vegetation is one of the highlights of the stay. The spa is also exceptional and well worth experiencing. The treatment begins outdoors with breathing exercises designed to calm the mind. Guests are offered several aromatic herbs and oils to choose from before the massage begins. You can unwind beforehand with tea or fruit-infused water. The facilities include a dry sauna, steam room, cold plunge, hydrotherapy showers, and relaxation spaces that help release tension completely. Moving between the sauna, cold plunge, and steam felt incredible. What ultimately stands out most is the attention to detail. Everything—from the design and landscaping to the service and guest experience—feels intentional. And perhaps best of all, the temperature throughout the resort is perfect: never too hot, never too cold, just right. Alila Mayakoba is not just a beautiful place to visit—it is a place that feels thoughtfully designed, professionally managed, and deeply connected to its natural surroundings.

  Apr 15, 2026
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  Thoughtful experience

  We recently stayed at Alila Mayakoba in Mexico during their soft opening, and overall had a wonderful experience. We traveled with our two children (ages 8 and 6), along with another family with kids the same age, so we were a fairly large and lively group. From the moment we arrived, the staff was incredibly accommodating, always patient and attentive to our needs. As expected with a soft opening, there were a few minor hiccups and some things still being refined. However, what truly stood out was the hotel’s service recovery—it far exceeded our expectations and made a lasting impression. The highlight of our stay was our room host, Oscar. One evening, we had trouble adjusting the lighting in our room to a softer, relaxing setting for bedtime, and our kids are used to sleeping with a lamp on. Without hesitation, Oscar went above and beyond in a way we will never forget—he brought a lamp from his own home (his daughter’s) to make sure our children felt comfortable and could rest peacefully. That level of care and thoughtfulness is incredibly rare. It wasn’t just great service—it was genuine compassion and pride in what he does, and it truly made our stay special. We left feeling relaxed, cared for, and grateful for the experience. I would absolutely recommend giving this resort a try, especially if you’re looking for a peaceful getaway with exceptional, heartfelt service.

  Apr 13, 2026
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  Core memory for the Family

  We arrived at Alila Mayakoba during its soft opening, and while there were some initial service gaps, what truly stood out was the exceptional service recovery. The team went above and beyond to address every concern, transforming our stay into one that ultimately exceeded expectations. The level of personalized attention we received was remarkable. The F&B manager was highly involved and attentive, ensuring our dining experiences improved meaningfully. At breakfast, Geouant provided outstanding proactive service—he remembered our usual latte and chai latte orders and had them ready without us needing to ask. The restaurant team was also incredibly accommodating with off-menu requests for our children. Geraldo went out of his way to find Fruit Loops cereal for the kids, which was such a thoughtful and appreciated gesture. Our room hosts, Eduardo and Alfonso, were consistently attentive and responsive, always quick to address any requests and ensuring our room felt comfortable and well cared for throughout the stay. I appreciated the citronella repellent spray and the complimentary spa hydrotherapy and sound medication. The pre-arrival concierge team, Pablo and Fernando, set the tone early by providing detailed guidance on activities within the Mayakoba complex and seamlessly arranging babysitting services and dinner reservations for each evening. Their planning made the entire trip effortless. There were also several thoughtful, memorable touches that made the stay special. For my husband’s birthday, the team surprised him with a cheesecake perfectly tailored to his taste. At Xiim Bar in the Sanctuary, we loved the almond croissants—when we casually asked if more would be available, two appeared in our room later that evening after dinner. These small but meaningful gestures did not go unnoticed. Dining highlights included Casa Amate, which we felt was the best meal within the entire Mayakoba complex. For families, the eco boat tour was a standout experience and a major highlight for our kids. Golf cart transport is frequent and easy - we never had to wait very long in Alila. The property itself is absolutely stunning. The rooms are spacious, serene, and beautifully designed—truly feeling like a private spa and sanctuary. The beach has beautiful soft white sand and is swimmable when weather cooperates. For the first two days, the beach was swimmable with beautiful white sand and minimal sargassum. I observed guests swimming, stand up paddle boarding, and kayaking. In the later days, wind conditions increased, bringing in more sargassum and making ocean conditions less favorable for swimming and water sports. We still enjoyed lounging by the beach on those days. Kids spent the whole trip hopping between the pool and the beach. The kids were warmly received and there were many other families with young children present as well. Overall, while the stay began with some challenges, the team’s commitment to making things right and delivering thoughtful, personalized service made a lasting impression. This is a property with tremendous potential, and we look forward to returning.

  Apr 13, 2026
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  Alila stay

  Great vacation. If you’re desiring an amazing getaway go to Alila and leave refreshed. They have a different kind of experience- one of beautiful thoughtful design, sustainability, and awesome possibilities. Great atmosphere. Thanks to all the Alila Staff. They were all wonderful and accommodating.

  Apr 12, 2026
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  Fantastic week at Alila Mayakoba

  Fantastic experience at Alila Mayakoba. the grounds are beautiful and the staff was fantastic. the food was excellent even though somewhat limited as not all restaurants are open yet (we knew it was still a soft-opening period). Access to the full set of resorts at Mayakoba is perfect as it expands the ability to try different restaurants and bars during the stay. Bikes and golf carts are very readily available. The layout with the lagoon and beach areas being separated by mangroves is in fact really gorgeous both during the day and also at night. The location is incredible with the Mesoamerican Barrier Reef literally right in front of the resort.

  Apr 12, 2026