Payment information and Travel Credits
Am I able to apply a deposit on my vacation instead of paying in full at time of booking?
Yes, United Vacations allows you to hold your vacation with a deposit from as little as $250 down and pay later. The actual deposit amount required varies based on the destination and hotel accommodations selected.
How can I put as little as $250 down and pay later?
Plan your vacation as usual, including any excursions, show tickets, tours, rental cars, and other components you'd like. If you're booking more than 6 weeks in advance of your travel date, the option to put down a deposit as little as $250 down will appear on Checkout Step 3 in the Final Payment section:
- Schedule your Automatic Final Payment
The amount to be scheduled will appear. Select a payment date more than 45 days before your departure date, and your credit card will automatically be charged on that date. If you've entered multiple credit cards for your initial deposit, select the corresponding number in the Payment # field – a "1" in this box will charge the first credit card listed, "2" will charge the second credit card listed, and so on.
- Schedule an email reminder
If you'd like to make several payments over time, or charge the final payment on multiple credit cards, you can set up an email reminder. You must select a date that is more than 47 days prior to departure. This automated email will remind you to log in to the account you created during the booking process to enter credit card information and complete payment on your vacation. You may log into your account and apply multiple payments over time, or pay using multiple credit cards. Important: All payments must be completed no less than 45 days before departure.
Does my vacation qualify for the option to put down as little as $250 and pay later?
If you're planning your vacation more than 6 weeks before travel, and your vacation cost meets the deposit requirements, you will qualify for the vacation payment plan. You will see deposit information on Checkout Step 3 of the reservation process if your vacation package meets the deposit requirements.
What if I don't want to use the deposit option?
You may pay for your vacation in full at time of booking. Simply change the Payment Amount in Checkout Step 3 to the total package price, and your full payment will be processed when you complete your booking.
How are deposits calculated?
Deposits include a portion of both your air and hotel costs, plus the full cost of any show tickets, Vacation Protection, or other features you may select.
I'm booking six weeks or more in advance why don't I see the deposit option?
If you do not see the deposit option, it generally means you're getting a great deal on your vacation! Sometimes the minimum deposit rules will cover your full air and hotel costs. This will most likely happen in situations like these:
- You've selected a midweek stay when hotel rates can be lower than weekend rates
- You've selected a hotel or flight that is on sale, so the total price is lower than the minimum deposit
In addition, some special holiday or convention periods require full payment at time of booking.
What is Uplift*?
Uplift makes travel more accessible, affordable, and rewarding. With flexible payment options, you can finance your trip and pay over time. Simply select Pay Monthly at checkout, complete a short application, and if approved, learn about your monthly payment options. Visit Uplift's Frequently Asked Questions page to learn more.
Will Change or Cancellation Penalties still apply if I use the deposit option?
Yes. You will still be subject to all change or cancellation penalties outlined in the Terms and Conditions, as well as any supplier penalties should you wish to change or cancel your vacation.
What if I want to pay for some or all of my vacation before the Automatic Final Payment date?
You are welcome to pay for some or your entire final amount due before the Automatic Final Payment date. You can do this either by logging in to the account you created at time of booking or by calling us at 1-888-854-3899.
We will subtract these payments from your total amount due. If any balance remains after your interim payments, only the balance amount will be charged to your credit card—we will never overcharge you.
Are payments processed on a secure server? How do I know?
Yes, all United Vacations payments process through a secure server. You know the server is secure by the little closed lock that appears at the bottom right of the Internet Explorer window. You can also see the "secure" URL displayed briefly on the bottom left of the screen immediately after you click Complete Booking.
What taxes and fees do I have to pay?
Taxes and fees can include airport facility charges, federal taxes, state taxes, and government fees. The complete vacation package determines the fees and surcharges. The website includes these fees in all vacation prices that appear on the selection screens. When you search using the vacation search tool, the prices you see available include the air and hotel taxes and fees when you book online. Information on taxes and fees. In some foreign destinations, there may also be additional nominal fees not included in the vacation package price. These fees are due upon arrival and must be paid at the airport before departure. For a listing of these fees, see United Vacations Terms and Conditions.
What is the Federal Excise Tax?
The Federal Excise Tax is a government-imposed tax on each flight segment of your itinerary. A flight segment is defined as a takeoff and landing.
What is the airport Passenger Facility Charge (PFC)?
The Passenger Facility Charge (PFC) is a fee collected by airports from airlines for each departing or connecting passenger.
What is the September 11th Security Fee?
The Transportation Security Administration (TSA) has mandated that all U.S. airlines add a security fee to all tickets. This government-imposed fee, called the "September 11th Security Fee," will be used to pay the government's cost for providing federal civil aviation services. This includes training, salaries, and benefits for the federal security screeners and law enforcement personnel, as well as the Federal Air Marshal program.
Can I use more than one credit card to apply payment?
Yes. You can use up to four different credit cards for payment at the time of booking.
What happens when the website rejects a credit card?
The website rejects a credit card if the information is entered incorrectly, the credit card is invalid, or the credit card balance exceeds its limit. If one of these situations occurs, you immediately receive an error message. Contact the United Vacations customer care center (1-888-854-3899) or your preferred travel professional for assistance.
How do I pay with my Travel Credit?
At checkout, select ‘Travel Credit’ as the payment method. Then enter your original reservation number to apply your Travel Credits to your new reservation.
How can I look up my Travel Credit amount?
What are the travel credit details, restrictions, and new booking policies?
- are valid for travel within 395 days from original departure date.
- are nonrefundable, nontransferable, not redeemable for cash, and must be used for travel commencing by expiration date.
- will be issued in the names of each adult(18+) passenger on the original reservation.
*Travel Credits are provided for all air-inclusive bookings without Travel Protection, as well as on all bookings in which the Travel Protection Plus Travel Credit option has been selected.
If I receive a Travel Credit, can I rebook and add Travel Protection on the next booking?
- Yes, there are no restrictions on the new booking. However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit.
How many Travel Credits can be used on a new reservation?
You can use Travel Credits from up to 2 reservations in one transaction.
If I use my Travel Credit on a new reservation and have to then cancel the new reservation, what happens to my Travel Credit?
Your Travel Credit will now reside on the new canceled reservation.
What if I have airline credits to use?
If you want to take advantage of any airline credits listed above, you will need to call our Contact Center to book your trip.
Can I give my Travel Credits to someone else to use?
Travel Credits are non-transferable.
What is the expiration date for Travel Credits?
Travel must be completed by the Travel Credit expiration date provided at issuance. Any unused funds will expire on this date. Any airline credits are subject to the carrier’s rules.
If my Travel Credit doesn’t cover the full cost of my new trip, how do I pay the balance?
First, add your Travel Credit as your first form of payment, then select additional cards to pay remaining balance.
If my Travel Credit has a remaining balance after I purchase a new vacation, can I redeem the balance for a future trip?
Yes, the same Travel Credit rules and expiration dates apply, but you can use the remaining travel credit funds on a future trip.
Can I use my Travel Credits along with the Uplift payment option?
Can we apply the Travel Credits for bookings already made months ago?
Yes, once you receive your Travel Credits issuance email with the details about your credit.
What is the timeframe for using leftover funds?
Any remaining funds must be used by the original expiration date of the Travel Credits when they were issued.
If two pax were on the original cancelled booking, but only one is ready to rebook. Can that one person use their travel credit and the 2nd pax save theirs for a later trip?
Those credits are issued per reservation. With Travel Credits issued per passenger, yes.
Where do any remaining Travel Credits amount live? How do I access them?
All Travel credits live on the original reservation until transferred or they expire. You can access them by creating a new booking and applying the Travel Credits.
Does the travel credit letter also show the cancellation fees or fees from the airline so we can determine what was lost if anything when the booking was cancelled?
No, but the Travel Credit will only reflect funds that can be used. All penalties are assessed before the credits are issued.
Does the new functionality work on multi-stop reservations?
Yes, it can be used on any reservation.
Can I use my MileagePlus® reward miles with a United Vacations air and hotel package?
At this time we are unable to redeem MileagePlus reward miles toward a United Vacations package.
How do I know my reservation is confirmed?
Your reservation is confirmed if a confirmation number appears at the top of the Reservation Confirmation screen, after you click Complete Booking. It may take several minutes for the Reservation Confirmation screen to appear. Remember to press Complete Booking only one time, and do not stop the transaction prior to receiving your confirmation number. If you stop the transaction or click the back button and then click Complete Booking again, you may confirm the reservation more than once and incur double charges on your credit card. After you confirm the reservation, you will automatically receive an email confirmation.
When I try to confirm my online booking, at the end of the reservations process it says that my address cannot be verified. Why?
Our system can recognize your address only if you enter it EXACTLY as it appears on your credit card billing statement. Please refer to your credit card billing statement and try entering your address again. If you continue to receive the "cannot verify address" message, email United Vacations. On the form, select "Problems verifying credit card address for payment" from the Subject drop-down menu. United Vacations will contact you with further instructions.
I did not receive an email copy of my reservation confirmation. Why?
Occasionally, email confirmations do not successfully reach their recipients. Examples of when this may happen include:
- The email address was entered incorrectly.
- Your email provider blocked the email with a spam filter. Make sure you add us to your address book. (Please note, you can check the setting in your email spam filter and ask your email provider to stop blocking your emails.)
- Your email box was full.
What is Save Your Itinerary?
This feature allows you to save vacation itineraries that you may want to view or purchase later.
PLEASE NOTE: This feature does not guarantee the price. The price is guaranteed only when you complete Checkout and get a Reservation number.