Booking hotels and features
Where can I find more details on each hotel?
Hotel descriptions are available for each resort we offer. You can find details about the hotel accommodations, amenities, location, and more by clicking on the name of the hotel.
What does All-Inclusive (AI) or European Plan (EP) mean?
Many Mexican and Caribbean resorts offer a European Plan and/or an All-Inclusive plan. A European Plan hotel rate does not include any meals or beverages. An All-Inclusive hotel rate includes all meals, beverages, and some activities. All-Inclusive plans do vary, so please check the specific hotels for details.
The hotel I want is not listed on the hotel selection screen. Why?
Your preferred hotel may not appear on the hotel selection screen for several reasons. The preferred hotel may not be available for the travel dates you specified, or we may not offer your preferred hotel. If you feel strongly about a particular hotel, try searching for new travel dates. If the hotel is sold out for even one of the travel dates, it does not appear in the list.
How do I book more than one room for a vacation?
To add more than one room to your reservation online, select the Advanced Search Options within the Build your vacation search tool. Under the return date information is a drop-down box for the number of rooms you would like on your reservation. Select the appropriate number of rooms and then select the number of adults and children for each room. United Vacations will then automatically search and display hotels that are able to accommodate the number of people requested for each room. You can also choose to upgrade individual rooms when making your reservation online.
For additional assistance, please contact the United Vacations customer care center (1-888-854-3899), or contact your preferred travel professional.
United Vacations offers Groups Your Way flexible packages. You may be eligible for a discount when you are traveling with a minimum of 10 passengers and 5 hotel rooms. For more information, please contact your preferred travel professional or the United Vacations' Group Department at 1-844-904-0187 to book your group vacation.
How do I make special room requests?
If you need to make a special room request, email United Vacations, contact the United Vacations customer care center (1-888-854-3899), or contact your preferred travel professional.
Do you accommodate physically challenged travelers?
Our extensive hotel descriptions outline the number of available adaptive rooms a hotel or resort offers. Click on the name of a hotel at any point in the booking system to review the hotel description for that property. If you need to request special arrangements for a physically challenged traveler, please contact our customer care center (1-888-854-3899).