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Customer service

Submit your contact information below or call 1-888-854-3899 to get in touch with our customer service team.

Contact us

Contact United Vacations
We are with you every step of the way, from the day you start dreaming about your getaway to the moment you return home. Use the contact information below for assistance before, during, and after your vacation.

You can also find answers to many of your questions by reviewing Frequently Asked Questions.

Pre-travel contact information
Call: 1-888-854-3899
Vacation planning assistance is available every day of the week from 9AM to 12AM EST. For help with your current reservation, contact us Mon-Sun from 9AM to 9PM EST.

During-travel contact information
Call: 1-800-338-6538 or 414-934-3500

Your in-destination travel experts
For many of our Mexico and Caribbean destinations, we have in-destination teams to help ensure that you travel safely. Contact information for these teams can be found in your e-travel documents.

Post-travel contact information
Call: 1-800-359-7268. Available Monday-Friday from 9AM to 5:30PM EST.

Groups travel contact information
Call: 1-844-904-0187

Contact United Vacations for group requests of 20 or more travelers, or for more information about flexible Groups Your Way group options. The team is available Monday-Friday from 9AM to 7PM EST.

Write to United Vacations
If you would like to send us a letter or return documents, our address is:

United Vacations
Attn: Customer Service
8969 N. Port Washington Rd.
Milwaukee, WI 53217