Zurich Marriott Hotel

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1645 reviews

• 

  Enjoyed the staff, location and room

  Stayed for one night before heading to Lucerne. The upgraded room was wonderful and the front desk staff amazing - we arrived late and without luggage and they were great. The M Club lounge was not open the 2 times we tried to go there and there is no self serve. Walked from the train and it was easy to get there.

  Dec 30, 2025
• 

  Highly recommended!!!!

  This is a good reliable hotel with great staff and excellent service standards. I'll be back. It is a busy business hotel and needs a few tweaks to modernise a few tired physical features, but I can't fault the service, food quality and experience. The Club lounge is excellent.

  Dec 27, 2025
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  Solid business hotel - short walk to old town

  I had a junior suite and it was roomy. Usual Marriott amenities and the nightly turndown gift was a nice touch. When I asked for more lighting as the room as comfortable but dimly lit for video conferencing, housekeeping showed up with additional lamps. Bed was comfortable and clean. A little weird to not have an actual desk to work from. The small high table sufficed after k dragged it closer to power outlets. My room had USB and USB-C outlets so I didn’t even have to use my little Swiss adapter. We had business meetings in the hotel and the meeting was very comfortable. Meal services were good too. Thai food in the hotel was authentic and the breakfast was sufficient. Elevators are a little slow and checking in for breakfast was tedious as they cross checked with name/room. Finally I had issues with temperature control in my room - prefer it much cooler but the thermostat didn’t agree.

  Dec 21, 2025
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  Firing on all cylinders

  This property is great on almost levels. Most if not all of the property felt refreshed. The Jr. Club Suite on the corner was more than adequate. Housekeeping did a wonderful job. Room amenities were as expected. The M Club was great with a very hard-working and pleasant crew (contrary to some reviews here). People need to remember this is a Marriott and not a JW or Ritz. Breakfast in the restaurant was outstanding, again thanks to the delightful team working there. Location of the hotel is also excellent, near the main train station and only a short 15-20 walk from all the dining and shopping “action.” When I said “great on almost all levels” - the one real pain in the neck are the very small elevators for a building of this size, the large tour groups in residence, and thus the sometimes lengthy waits to travel between floors. You sometimes had to wait for 10 minutes or more to get to the lobby, as the cabs would open on each floor as called, only to be completely full or worse yet, reserved by the bell staff to transport tour group luggage between floors. Many guests were quite frustrated and unhappy at times. All that being said, I recommend this property and would stay again if ever in the Zurich city center.

  Dec 07, 2025
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  Echo breakfast experience

  Echo restaurant, Kenita very attentive. Met us all 3 mornings and made us feel at home. Service and selection of food were excellent

  Dec 01, 2025