Resort Details
- Eat, Refresh, LiveBreakfast pastries, coffee, lunch or on the go snacks.
- Grille RoomUpscale dining room with Continental cuisine.
- Iguana’s PubSandwiches, salads and other local cuisine at the Club House.
- La SelvaBeach/Pool Bar (formerly Tiki Bar)
- MarbellaAll day dining restaurant featuring theme buffets nightly. A la carte menu available with items ranging from burgers to steaks and pasta.
- PalioUpscale Northern Italian cuisine. Proper dress required.
- Sea BreezePoolside eatery for sandwiches and snacks.
- Shimas Asian Bistro and Sushi BarOffering Chinese and Japanese cuisine, including a sushi bar.
- Various Lounges/Bars- Lobby Bar
- Players Lounge
- Player's Bar
- 24-hour front desk†
- 24-hour room service†
- Accessible rooms†
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- 24-hour front desk†
- 24-hour room service†
- Accessible rooms†
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Casino†
- Children welcome†
- Children's play area†
- Concierge desk†
- Elevators†
- Exercise gym†
- Game room†
- Golf, Offsite†
- Housekeeping - daily†
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available†
- Parking†
- Pets allowed†
- Pool†
- Restaurant†
- Room service†
- Safe deposit box†
- Sauna†
- Shopping mall†
- Spa†
- Tennis court†
- Tour/sightseeing desk†
- Valet parking†
- Wakeup service†
- Water sports†
- Business Services†
- Internet Access†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Children's poolThere is 1 children's pool on-site.
- Direct access to a beach
- Fitness center on-site
- Gambling †A sure bet for Las Vegas-style enjoyment and thrills. Friendly, knowledgeable casino managers and certified dealers are always ready to ensure you have a great time. Offering: Caribbean Stud Poker, Blackjack, Roulette, Craps, 150 Multi-coin and Progressive Slots, Video Poker, Keno and Blackjack.
- Golf location (onsite/nearby) †There is a 36-hole course available.
- Hot tubThere are 2 outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water Sports †
- Pool- Turtle CovePool- Kiddie Pool- Aura for adults 21+
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 13 tennis courts on-site. There are 4 lit tennis courts on-site.
- Golf †Golf course located within 5 miles of the property.
- On-site EntertainmentLobby Lounge
Lobby Bar
- El Yunque Caribbean Rain Forrest
- Old San Juan
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3635 reviews
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Dec 13, 2025Excellent finish to a fantastic vacation!
We were towards the end of our vacation and we were not in a good mood. We were feeling drained and not having fun. We were walking by Roots to Go and Ray saw us. He asked how we were doing and said we looked a little down. I told him we were on our last couple days of our trip and he said “You’re on vacation…you gotta have fun!” He convinced us to get a drink and talked to us for a few minutes. He is so energetic and happy that we left feeling great! We ended up having a fantastic day! Ray and the whole Roots Kitchen crew are phenomenal! Thank you Ray for making our last full day of vacation memorable!
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Dec 12, 2025
Loved it
The food was great, and Ray and Nico were incredible! Best bartenders around. I’ve been back multiple times, and it’s always been stellar.
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Dec 12, 2025
Great staff!
Joel from the pool staff was awesome and friendly and engaging. He is helpful and fun! Was to glad to have met him during my time in Puerto Rico!
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Dec 10, 2025
Great Dining Experience
I had miss Joanne as my waitress and she was amazing and a great person to keep a conversation with. She also didn’t seem to judge any sort of option you chose and gave good feedback if you asked her anything.
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Dec 09, 2025
Service at the pole bar at 5 o'clock somewhere
Absolutely loved all the staff at the 5 o'clock somewhere made me feel at home made me feel our family came to the beach and served me alcohol and beer and food. Made sure I was taking care of at any form at anywhere pull Beach actually took care of my mother and my sister for her 50th birthday party also my 50th birthday party. Nahoinu I think that's how you spell her name but she was wonderful.
- AdvisoryPlease be advised the Children's Program is not currently available.
- AdvisoryGuests under the age of 21 are not allowed to check in
- AdvisoryA minimum valet parking fee of $20 and self parking fee of $15 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryFor King Rooms Only - Please be advised that if 3 or 4 guests are booked in one of these king bedded room categories that a rollaway bed must be requested and a nightly fee will be due to the hotel directly at checkout. Rollaway beds are based upon availability and will not be guaranteed. Please contact hotel for current nightly fee amount.
- AdvisoryThe transformation of resort is going in 2 phases where the project includes rebuilding 400 guestrooms, ten dining outlets, a new lobby, pools, social spaces, and entertainment areas. Phase I (Spring 2025): 280 guestrooms, family pool slides, Sushi by Bou, porte cochere, casino, cabaret lounge, and racquet center upgrades. Phase II (Fall 2025): 120 guestrooms, enhanced lobbies, Marbella Restaurant, gardens, terraces, Hole In One, Roots to Go, and an entry guardhouse.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and resort fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusions
-Internal resort shuttle transportation
-Wifi in guestrooms, restaurants, public and recreational areas
-Children up to five (5) years of age and under eat free
-Recreational amenities, activities and table games
-Beach & pool towels, lounge chairs and umbrellas
-Beach attendant service
-Daily live music entertainment
-2 complimentary bottled waters in room with daily replenishment
-In-room Puerto Rican coffee and tea presentation
-Use of safes in guest rooms
-Toll free and local phone calls
-Newspapers in restaurants and lobby
-Luggage storage for early arrivals or late departures
-Use of computers for printing boarding passes
-Free access and use of fitness center
-Access to the business center
-$20 casino match play coupon
-10% discount on spa facials and body treatments
-Use of golf course driving range, chipping and putting green
-Discounted rounds of golf after 3pm
-15% discounts on golf clubs rentals
-Day use of tennis courtsInclusions are subject to change at any time without prior notification.
- Pet Policy : Pets Allowed: Arrangements must be made during your reservation process. Pets 25lbs and under allowed when registered with the hotel. All pets must be either carried or on a leash at all times. A $50.00 non-refundable deposit is required at check-in; such deposit is not inclusive of damage to the premises caused by the pet. Service animals are allowed at all times.