LocationCancun - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating10836 reviews
Terrible service, especially if you’re not white. Easier to get alcohol than water. It’s so hard to get them to give you water that I began to think water is not part of the “all inclusive”. Room smells bad, old and stuffy. Hotel is dated. Food is ok. Great view of the beach, and the pools though.
Great first experience
This is my first experience at an all inclusive in Cancun. I enjoyed the food, the beach, the staff were welcoming and very friendly. The only thing I did not like, was a simple question about where to go to get to the beach lead me to meeting a staffer trying to get me to a breakfast seminar to listen to a sales pitch for one of their villas basically a timeshare. They can get you half off excursions if you attend, the breakfast. It just wasn’t for me. And that wasted my time.
From the moment we checked in until we left we felt welcomed. Everyone went above and beyond to accommodate any of our needs. Would definitely recommend Wyndham Grand Cancún to anyone looking to vacation in Cancun
Great resort, clean, friendly staff, beautiful beach and pool area. Food was good and enjoyable. Many options to choose from. Rooms were beautiful and the view was overlooking the ocean. Coffee bar was so nice to have on the resort. Sushi bar and beach bar was nice. Mexican pool cafe was so good, but very busy. Restaurants were very nice and food was very good. Four different ones to choice from. Buffet was good, but didn't eat there much. Staff was so friendly and service was top notch. The only thing they could improve on was the drinks, very weak. Didn't taste much alcohol in them, but that is pretty common among all inclusive places. Close to airport 10 minute drive which is nice to start your vacation early after arriving in Cancun. 7/11 across the street which was nice if you needed anything. Had a disco from 11-1 but didn't go to it. There was a show every night at 8 on the resort but didn't go to that either. Pool activities during the day. All in all I would return, this was a very nice resort and had a great time. Good value for the money.
Amazing staff,views, amenities.victor at Pina collada and Thomas at viva Mexico were fantastic and so helpful! Orlando at the lobby bar made the best drinks and Hector was always so accomodating.there were views from everywhere and the roo.s were so clean. Can't wait to go back!Alex and Jesus will serve you drinks all day!and Raul will be there to refill your cup before you ask!