Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

544 reviews

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  Great for families

  Great for families! Service great. Kids club brilliant. Wait for restaurant at new year was long but otherwise the rooms are new and spacious.

  Jan 01, 2026
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  Christmas holiday

  Our stay was great. Big thanks to the lovely front desk officer, Che-Amor who coordinated and welcomed us. A+ for Wyndham!

  Dec 31, 2025
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  Review of Wyndham grand

  It is genuinely disappointing to be writing this review, because on paper this property has the potential to be a spectacular resort. Unfortunately, during a two-week stay, the reality fell well short of expectations for a hotel positioned at this price point and brand level. Location & Beach The hotel is located on the Atlantic side of the island, which is far more remote than many visitors may realise. The sea is extremely rough, and guests are actively advised not to swim in the ocean—something that is not clearly communicated at the point of booking. The beach itself is poorly maintained: there are no umbrellas, no beach bar, and the shoreline is often littered with sea debris and rubbish. This significantly detracts from what should be one of Barbados’ biggest draws. Pools & Public Areas The pool areas are underwhelming and not maintained to a five-star standard. Poolside flooring is frequently dirty, there is a shortage of umbrellas, . The swim-up bar is located in the family pool and is rarely, if ever, staffed—an issue echoed repeatedly in other guest reviews. Service & Staffing Service is the hotel’s biggest weakness. While there are one or two genuinely attentive and caring staff members, the majority appear disengaged and poorly supervised. Guests often feel like an inconvenience rather than a priority. It is common to wait extended periods for drinks, with staff frequently chatting among themselves or using their phones. On multiple occasions, I personally witnessed bar and dining staff exit restrooms without washing their hands, which is deeply concerning in any hospitality setting. Many other reviews mention the same issues: understaffing, lack of training, inconsistent service standards, and a general absence of proactive hospitality. Food & Beverage Dining is extremely inconsistent. There is only one bookable restaurant, which delivers average food at best. The main buffet restaurant is chaotic—doors open to crowds, food stations struggle to keep up, and items are often left empty for long periods. Staff are unable or unwilling to explain what food is available, frequently responding with shrugs or simply walking away. Despite being on an “all-inclusive” style resort, we were never once offered a drink at our table in two weeks. Guests are left queueing at bars, and food often goes cold while waiting for something as basic as a glass of water. Bars Bar service is extremely limited. There is effectively one functioning bar, with a very restricted offering—often just one type of drink… rum. If you want a gin and tonic or beer, it is frequently unavailable. This lack of choice is surprising and disappointing for a Caribbean resort. Rooms & Housekeeping The rooms themselves are modern and well designed, which again highlights the hotel’s unrealised potential. However, housekeeping is inconsistent and unreliable. Despite there being three adults in the room, it was regularly serviced as if there were only two. Extra towels, cups, coffee, and water had to be requested almost daily, requiring repeated phone calls to reception. Overall Impression There is a constant turnover of airline crew guests, who are pleasant but only stay briefly—giving the hotel a transient, unsettled feel rather than that of a polished luxury resort. This property urgently needs proper staff training, stronger management oversight, and consistent service standards. Many of these problems are not isolated incidents but recurring themes across guest feedback. I am sure management will see this review and feel reassured that rooms continue to be filled. However, if this review helps even one couple or family avoid spending a significant amount of money on what is currently a deeply frustrating experience, then it has served its purpose. This hotel could be exceptional—but in its current state, it simply is not. Mike

  Dec 30, 2025
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  One and done.

  We stayed here for a quick 2 nights before boarding the Ritz cruise ship. Thank God it was only 2 nights. The hotels I wanted to stay at on the island had no availability or wouldn’t allow 2 nights during the busy holiday season. I had read the reviews so my expectations were low but figured it would be ok for a short stay. We ended up spending all our time off the property and eating at local restaurants bc the food/drinks were terrible at the hotel. The good things : rooms are decent and there were several staff (particularly the valet area) that were lovely and helpful. There were also a lot of staff who ignored you and wouldn’t make eye contact. The bad things: the property is in terrible shape. There is no upkeep and the buildings, floors, tile work are already crumbling. Check in was a nightmare. Be aware your room will not be ready at 4pm…ours was ready at 8:30 after a long travel day and one family member not feeling well and we had no room to check in to. The resort says there are 7 restaurants… there are 2. They count the 2 tiny bars, room service and the refrigerator with sandwiches at the 7 restaurants. Unbelievable. As I said the food was terrible…I did have a good fish soup the first night at the Castle View but our kids ribeyes were raw and so fatty they didn’t eat them. Breakfast food was terrible but we don’t eat a big breakfast so we managed but then ate off the property the rest of the time. Dis Ole House which is a 7 min walk was amazing, great ambience and great service. Highly recommend. The second morning we tried to get more nespresso pods for the room and they told us no that we had to go to the restaurant.??? Seriously??? The swim up bar doesn’t exist, there are no hot tubs and you not able to swim in the evening. There is nothing to do here! I can’t imagine staying here for more than 2 nights.

  Dec 28, 2025
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  Good but reception and concierge staff don’t deserve to be working here if they don’t like interacting with guests

  We had goodten days stay at this resort. We loved the food, the resort cleanliness, the entertainment staff do such an amazing job. Few things we particularly loved were the fresh juice bar at the buffet, the sushi in the evening, the staff at the Sam’s grill and Castle View Restaurant, the beautiful ground and the snacks at the food cart. The brunch at the Castle View Restaurant is the best ..amazing food served with a smile ❤️. Few things which can make this place better is the staff at the reception desk (especially concierge) can come across rude and unhelpful at times which is very off putting. The staff at the rum bar are very unwelcoming. The floor around the resort is very slippery. The beach can do with some cleaning. You can’t help the strong currents and sea weed but it can be cleaned. A big shout out to Darian, Rohan , Kaylee who went out of their way to make our stay wonderful.

  Dec 27, 2025