Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

538 reviews

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  One and done.

  We stayed here for a quick 2 nights before boarding the Ritz cruise ship. Thank God it was only 2 nights. The hotels I wanted to stay at on the island had no availability or wouldn’t allow 2 nights during the busy holiday season. I had read the reviews so my expectations were low but figured it would be ok for a short stay. We ended up spending all our time off the property and eating at local restaurants bc the food/drinks were terrible at the hotel. The good things : rooms are decent and there were several staff (particularly the valet area) that were lovely and helpful. There were also a lot of staff who ignored you and wouldn’t make eye contact. The bad things: the property is in terrible shape. There is no upkeep and the buildings, floors, tile work are already crumbling. Check in was a nightmare. Be aware your room will not be ready at 4pm…ours was ready at 8:30 after a long travel day and one family member not feeling well and we had no room to check in to. The resort says there are 7 restaurants… there are 2. They count the 2 tiny bars, room service and the refrigerator with sandwiches at the 7 restaurants. Unbelievable. As I said the food was terrible…I did have a good fish soup the first night at the Castle View but our kids ribeyes were raw and so fatty they didn’t eat them. Breakfast food was terrible but we don’t eat a big breakfast so we managed but then ate off the property the rest of the time. Dis Ole House which is a 7 min walk was amazing, great ambience and great service. Highly recommend. The second morning we tried to get more nespresso pods for the room and they told us no that we had to go to the restaurant.??? Seriously??? The swim up bar doesn’t exist, there are no hot tubs and you not able to swim in the evening. There is nothing to do here! I can’t imagine staying here for more than 2 nights.

  Dec 28, 2025
• 

  Good but reception and concierge staff don’t deserve to be working here if they don’t like interacting with guests

  We had goodten days stay at this resort. We loved the food, the resort cleanliness, the entertainment staff do such an amazing job. Few things we particularly loved were the fresh juice bar at the buffet, the sushi in the evening, the staff at the Sam’s grill and Castle View Restaurant, the beautiful ground and the snacks at the food cart. The brunch at the Castle View Restaurant is the best ..amazing food served with a smile ❤️. Few things which can make this place better is the staff at the reception desk (especially concierge) can come across rude and unhelpful at times which is very off putting. The staff at the rum bar are very unwelcoming. The floor around the resort is very slippery. The beach can do with some cleaning. You can’t help the strong currents and sea weed but it can be cleaned. A big shout out to Darian, Rohan , Kaylee who went out of their way to make our stay wonderful.

  Dec 27, 2025
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  Dreadful service and hospitality

  Very unfriendly hotel, the staff almost ignored us until they were forced to help. Rooms are lovely and ours had a sea view but the cleaning is very odd. Cups weren’t changed, room still wasn’t serviced at 5.30pm when we returned from the pool and we were told they could take up to 9pm to be done. Bearing in mind we left the room at 8.30am we thought this completely unreasonable. Restaurants were like canteens with the exception of the one that we booked which was good. Service at breakfast/ dinner was awful - had to ask at least 3 times, often more for tea/ coffee. Main pool was noisy and had a hen party there - food rubbish wasn’t cleaned up and it had a really unsavoury feel about it. Hotel is remote and I certainly wouldn’t stay again. We did meet with the assistant manager who said she would get back to us but she actively avoided us thereafter. Bad service, bad management and uncaring staff does not make for the relaxing break we imagined.

  Dec 26, 2025
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  Wyndham First Time Experience

  We arrived at the hotel and did not feel welcomed with the exception of a few staff members. Others around the property were really not helpful and wouldn't give you a second glance. However, staff and bartenders in the fine dining restaurant made the entire stay worthwhile and made the night light and fun while being professional and very helpful. The rooms were nicely designed, though we couldn't get the room we requested and was told it was fully booked though the hotel looked mostly empty. The floor was wet throughout our stay but we found that it became better once we kept the temperature very cold. Room service was fine and we were able to get the refills and fresh towels as we needed though when we first arrived to the room it didn't seem properly cleaned having found sand still on the mats. Now from a design perspective, although the bathrooms were clean, modern and bright, I observed that the way the showers in our room drained made alot of water escape through the bottom even when the door was closed. Some of the pathways throughout the hotel connected weirdly making you walk a longer distance where they could've led straight into the main areas of the hotel. Some paths were also very poorly lit and we had to use our phones to get back to our rooms after dinner. Overall the views and materials used seemed intentional and thoughtful and the views from the most points of the hotel were breathtaking. Wyndham is a beautiful hotel and I look forward to seeing how they improve over the next few years.

  Dec 24, 2025
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  Not a five star resort

  The hotel was in a remote area, the beach/sea was inaccessible.The room we booked and paid for was not available, we were told “nothing to be done, we have no Ember rooms left”. With a few exceptions the staff were lack lustre and not particularly helpful, The Rum bar was decent, the other bar near the reception was very basic to say the least!!! The food was ok, like the hotel not 5 star!

  Dec 22, 2025