Resort Details
- Cordovano Joes PizzaEnjoy fresh hot and delicious pizza from Cordovano Joes Authentic New York Style Pizza- which is available for pick-up or delivered directly to your villa or even poolside. Also serves family-style Tuscani pastas sides and beverages.
- Drafts Sport Bar and GrillCraft beers- specialty drinks- gourmet burgers- salads and popular appetizers surrounded by large sports televisions. Delivery in-room or poolside.
- Joes Marketplace and DeliExtensive market with fresh foods and custom deli selections- International and specialty foods including gluten free isle- candy- beer cave- wine room- sundries and gifts
- Sids BistroCafe serving Starbucks- Hersheys Ice Cream- Jamba Juice drinks- pastries- teas- smoothies and shakes
- 24-hour front desk†
- 24-hour security†
- Accessible facilities†
- Accessible parking†
- Accessible rooms†
- Air conditioning†
- ATM/Cash machine†
- Barbeque grills†
- Catering services†
- Child programs†
- 24-hour front desk†
- 24-hour security†
- Accessible baths
Accessible parking
Adapted room doors
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Braille/large print literature
Closed caption TV
Does hotel have accessible parking?
Emergency cord/button system in bedroom
Emergency procedures for people with disabilities
Grab bars in bathroom
Hearing induction loop system installed
Light switches in guest rooms for wheelchair user's height
Public areas wheelchair accessible
Raised toilet seat with grab bars
Restaurant/bar menus available in 14pt print
Restaurant/bar menus available in Braille
Service dogs allowed
Special needs menus
Staff trained in service to disabled guests
Subtitles/closed captions available on TV
Telephone for hearing impaired
Wheelchair accessible elevators
Wide corridors
Wide entrance
Wide restaurant entrance† - Accessible parking†
- Accessible rooms†
- Air conditioning†
- ATM/Cash machine†
- Barbeque grills†
- Catering services†
- Child programs†
- Children welcome†
- Children's play area
- Coffee shop†
- Conference facilities†
- Elevators†
- Express check-out†
- Exterior corridors†
- Free parking
- Full service housekeeping†
- Game room
- Gift/News stand†
- Golf
- Grocery shopping service available†
- Health club
- Heated pool
- Housekeeping - weekly†
- Interior corridors†
- Jacuzzi
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available†
- Onsite laundry†
- Outdoor pool
- Pets allowed†
- Playground
- Pool
- Public address system†
- Restaurant†
- Room service†
- Room service - limited hours†
- Safe deposit box†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers in hallways
First aid available
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Patrolled parking area
Private security available
Public address system
Room windows open
Safety chains on guest doors
Secondary locks on room windows
Secondary locks on sliding glass doors
Secured floors
Security
Security 24 hours/day
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarm smoke detectors in guest rooms
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs† - Solarium†
- Storage space†
- Sundry/Convenience store†
- Technical concierge†
- Tennis court
- Tour/sightseeing desk†
- Transportation services - local area†
- Wireless internet connection in public areas
- Conference Suite†
- Convention Centre†
- Meeting Facilities†
- Network/Internet Printing Available†
† Fees may apply
- Boating †
- Children's program †
- Fishing †
- Fitness center on-site †
- Golf †
- Jacuzzi †
- Outdoor pool †
- Playground †
- Pool †
- Sports court onsite †
- Tennis court †
- Weightlifting †
- SeaWorld Orlando
- The Florida Mall
- Orlando International Premium Outlets
- Orlando Vineland Premium Outlets
- Old Town
- The Holy Land Experience
- Amway Center
- LEGOLAND Florida Resort
- Mall at Millenia
- Medieval Times Dinner Show
- The Orlando Eye
- Fun Spot America Kissimmee
- Pirates Dinner Adventure
- Kennedy Space Center Visitor Complex
- Walt Disney World Resort
- Universal Studios Orlando
- Pointe Orlando
- Downtown Orlando
- Gatorland
- Celebration FL
- Camping World Stadium-Citrus Bowl
- Orange County Convention Center
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1921 reviews
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Apr 11, 2026WORSE EXPERIENCE EVER
WORST EXPERIENCE EVER-don’t go there unless you are an owner or ready to buy something. They treat you LIKE crap if you are none of the above. You pay for everything under the sun. They took me in this thing to buy a timeshare, promised me a $150 gift card and food and told me 90 minutes. They kept me for 3 hours didn’t give me the gift card or the food. Kept holding me trying to make deals. I KEPT telling these criminals that I was leaving early in the morning and I wanted my son to get the full experience before we left. They kept trying to give me deals. I told we did not eat and I wanted to take my son to the waterpark before leaving. They wouldn’t compensate me for holding me all that time and I had to pay $50 for the water park for 1 hour. One of the sellers told me he had 4 kids so he understands but told me unless I buy, I couldn’t get anything compensated. Stressful, my stay was ok until that!
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Apr 08, 2026
Disappointing Resort
Cost more at checkin than quoted online for smaller room than expected. Old facility. Would recommend booking a hotel in the area for better customer service & cleaner facility.
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Mar 27, 2026Extreme Disappointment
Expensive annual family vacation, kids/grandkids flew in from around the country, 3 bedroom condo for 12. Broken sofa beds, stated they couldn’t be fixed, half of my family left 2 days early. Upon arrival, no phones in rooms. Broken AC-noisy! Due to a surgically repaired foot, requested a room close to the water park at time of reservation and check, we were placed far away, building 5300! My trip too was ruined by the inconvenience. Our requests and concerns went virtually ignored and unresolved.
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Mar 21, 2026
Very Disappointing
Disappointing Stay – Not as Advertised This resort has potential, but overall the experience was frustrating and not worth it. The good: The kids enjoyed the activities and silent disco. The movie theater and arcade were nice. We had a great meal at Los Amigos—the waiter was excellent and the food was very good. Most staff we encountered were friendly, and the public areas were kept clean. The bad: Check-in was a mess. The line was extremely long with only three employees working during peak time. The villa was not as advertised. Basic kitchen items were missing. No toaster, no ice maker, not even an ice tray. We were told ice machines aren’t provided because it takes time away from housekeeping—which makes no sense. The only option was to buy ice at the marketplace, but they didn’t even have any. Transportation around the resort is poor. It’s a huge property, yet we only saw the trolley once during our entire stay. Cleanliness was unacceptable. The air vents were covered in dirt (I had to clean them myself), and the floors were filthy. Service at the pool and waterpark bars was terrible. One bartender on a busy weekend meant waiting 40 minutes just for sodas and water. The waterpark slide rules are confusing and inconsistent. My grandson (47 inches) couldn’t go on some smaller slides but was allowed on larger ones—makes no sense. Bottom line: Nice amenities for kids, but poor management, lack of basic necessities, and cleanliness issues make this hard to recommend.
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Mar 12, 2026
SCAM LIKE EXPERIENCE
Horrible and very SCAM LIKE experience. We paid $80 each at a booth in Orlando International Premium Outlets for a Westgate presentation that promised discounted park tickets. When we attended the presentation, we were suddenly told we did not qualify. We waited for hours and still got no solution. The hotel staff told us to go back to the booth at the mall to request the refund, but when we went there the booth staff said they are part of the hotel and could not help us. We were sent back and forth with no resolution. At this point we don’t even care about the tickets anymore, we just want our money back. If customers don’t qualify, they should not take their money. Very unprofessional. I do not recommend these promotional booths.
- AdvisoryGuests must be 21 years of age or older in order to check into the resort.
- AdvisoryA minimum mandatory hotel-imposed Resort fee of $29.99 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 4:00 PM
- Check Out: 10:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Allowed