General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1967 reviews
This is what 5 Star is all about.
This was one of the nicest rooms I have ever stayed in. Located right on the beach, great food on property and excellent staff. GM Carlos and his staff are friendly, helpful and make you feel wwelcome. Beautiful room and view! Thanks everyone !!
It’s a no for me
Westgate’s marketing partner called me and offered me a dirt cheap room in exchange for my participation in a timeshare presentation. Okay fine. Check-in was fine. The hotel side of the resort is 2.5-3 stars at best. Im a solo traveler but I was given a room with two beds. It does face the ocean though which is nice. The location is nice, near the amusement park and water park (both closed for the season because its late october) First night im lying in bed and what i believe is a roach fell on my chest. I removed all the blankets from the bed looking to squish it and found lots of particles in the sheets (no clue what they were dont want to know). I got new sheets the next day but i had to change them myself due to covid protocols. My shower didnt drain so i had a full tub of water by the time i was done. This was fixed pretty quickly though. Main pool is either not heated or heat wasnt on, the water is freezing. And the pool bar is apparently not open in late October? The lazy river is heated though and is nice. Also Drafts closes at 9pm, like why? The timeshare presentation is an absolute zoo. My sales rep Sherell was amazing but the manager came out and attempted to first bully me in to purchasing and then guilt me in to it by telling me this is how they make their living, as if that was my problem. Be wary of the manager(s). I had to say no approximately 12 times before I was finally signed out from this 3.5 hour torture that was supposed to be 90 minutes If you can rent from an owner and stay here by all means do. But I’d never come back here.
Another great visit
Another week done at westgate myrtle beach for our yearly trip . Weather was ok not to hot not to cold . As for the resort still no outdoor hot tub . Not sure why but not one person wants to give me a straight answer . It's been boarded up for at least 3 years now . My man Hassan once again took great care of us at coconut Willy's and Drafts . He is the man no doubt ! My opinion the face of Westgate ! Keep up the great work Hassan!!
Bad Customer Service and Live Roaches in Unit!!!!!!!!
During check-in the desk clerks didn't work with us to accommodate with a lower floor due to military disability. Having to deal with triggers is not a good way to spend your vacation. On our first night, before retiring for the night our daughter prepared her baby’s bottles on the kitchen counter. At the time of the baby’s first feeding, our daughter saw many live and dead roaches on the kitchen counter around the bottle station, dishwasher and trash can (see attach pictures). Needless to say, this was a very disappointing experience with Westgate. We stayed only one night - checking out early the following morning. So, our vacation ended early due to the filthy accommodations. When I reported this incident to the front desk the clerk didn't seem surprised of our findings. Our past vacations with Westgate properties have always been positive. Perhaps…this is the new Westgate. .....
Deception!!! Don’t believe the hype!!
After a timeshare tour at Myrtle Beach Westgate resorts, I decided to come back to celebrate my birthday. I made a reservation thinking that I would be able to stay where I toured. They booked me at Westgate hotel , and I was told that there were no vacancies at the new Westgate towers. Total deception!!!! The hotel and the towers are as different as day and night!!! I begin to make phone calls and asked that emails be sent to the managers. I waited from 7 PM at 9:30 To receive a room in Westgate Resort Towers. Total deception!! I am a former owner at Westgate resorts in the state of Florida, my experiences were superb!!!! There is no way I would purchase a timeshare at this resort!!! Totally disappointed customer !!