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Customer Ratings & Reviews
TripAdvisor Traveler Rating6972 reviews
Black mold, bugs, non working and dented appliances... horrible experience!!
After we were shown what a real room looked like during a timeshare presentation, we told Pedro (our salesman) what we were staying in, including showing him photos of the black moldy tub, the 1/2 inch gap under the door that let bugs in, the dented refrigerator, told him after 6 hours on the dry cycle that 2 swimsuits were still not dry in the dryer. The swimming pool was cold, the hot tub was worse as it only had 1/2 the amount of water it needed. You had to sit on the floor of the hot tub to actually be in the water. He was appalled that Westgate even had such poor accomodations. We told him of our multiple attempts to get housekeeping and maintenance yet no one showed up after 2 days! Pedro and his boss told us that they would only move us rooms if we purchased their time share offer. We declined of course due to our experience thus far. We packed our bags and left. Save yourself and your vacation.... avoid this place at all costs!
Do not stay here if it’s busy
Although I appreciated the upgrade from a studio to a 1br condo, there was no hot water for the entire weekend. Maybe like 2 minutes if I’m going to be generous, but the entire weekend was a cold shower weekend. It’s Florida so we made due, but the room came with a jacuzzi tub I couldn’t use because of no hot water. Anywho, dresser is fastened to the wall so I lost my items that fell behind the huge dresser gap. I told maintenance about it but nobody came to help. The keycards are so sensitive, 2/3 deactivated and thank god I had the last one because security never showed up to let my husband inside the room. Please advise the front desk is over 1 mi away from our building and we had to park several meters away due to lack of parking. My husband had to wait for me to come back all the way to the room from the pool to let him in. Water park is an extra fee along with everything else and should be sold as a package My door was broken and flew open in the middle of the night, scaring the crap out of my 8 year old in the living room. Due to the influx of guests for this holiday, maintenance never addressed the door or the dresser that ate my items. Won’t be staying at this resort in the future but I’ll admit it was clean and the appliances and AC worked fine.
Lake view is a Must
I went with my toddler 5 yo. I have to say it’s very kids oriented with multiple pools and water park unfortunately you have to pay for $25 pp if not an owner. On the other hand where else will you find this price when kids can’t do big slides for 60-70$ water parks… Check in was smooth. The front desk girl asked me what floor I prefer. Was very sweet of her and honestly 6 floor with a lake view was make it or break it point. Happy with a room overall got lucky with decent neighbors even the room is beat up a bit. Sink pipes make funny noise while in use but not loud. Arcade room was fun. 20$ card will get you a few games. Must mention helpfulness of personnel with directions or anything you ask. I was planning to walk 20 mins to lobby for my presentation when Worker told me to cut through Coral Pool and it took me literally 3 mins. Wasn’t interested in time shares even Matthew explained everything very well. I’m amazed it works for so many people it’s just not for me at this time.
Best relaxing vacation
I stayed at westgate resort and spa in April. I was a little hesitant abut booking here at first because of some of the negative reviews but i figured i would give it a try. I have to say that my 2 week stay at this resort was one of the most relaxing trips i have ever had. My room was overlooking the lake. My room was clean, the bed was very comfy, and it was so quiet and peaceful. I saw many beautiful sunsets, saw many rabbits feeding, birds chirping, and the bonus was the 9 pm nightly fireworks show from disney that i could clearly see from my balcony. I will definitely be booking this resort in the future. Based on my experience, i would highly recommend. Thank You Westgate!
Avoid avoid avoid scam
We got scammed by time share , we went there for 2 days they ruined our vacation The free tickets they offered to enjoy the amenities they shut down the resort so we wasted an entire day Will definitely never go back and please when they offer u free breakfast don’t go bcoz they will try and sell you something they can’t deliver and the breakfast sucked I got sick the next day Avoi avoid avoid