Westgate Lakes Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7128 reviews

• 

  Terrible experience would not recommend!

  We had planned our family vacation to be a great experience but it was ended the second we checked in. We requested a room called twice prior to our trip to confirm room all was good until check in. We were immediately met with hostility as the room that was booked was wrong even though when we confirmed twice with on the owners line it was correct on our end. We dealt with that issue and then moved on to try to enjoy our vacation. We had requested towels and extra linen during our stay only to be sent with dirty linen and sheet that looked like someone threw up on. Again we dealt with it and went about our day. Then 2 days before we are scheduled to leave we get a text that we are supposed to leave tomorrow (we were in a park and at dinner) so immediately we left the park to run back to the hotel to figure out what was going on, had to pay for dinner we never ate and lost money leaving the park early. We had spoke to the manager Nick at the front desk trying to address the issue when he was nothing short of rude and condescending. He said it was our fault we got the text and responded. Like what?!! He was seriously absolutely useless and did not rectify any situation. I would not recommend this hotel to my pet hamster at this point. The way we were treated was terrible and very unprofessional not a way I expected to end my vacation. Do better Westgate!

  Nov 12, 2025
• 

  Absolutely horrible timeshare tour experience

  ⚠️ WESTGATE LAKES RESORT – HORRIBLE EXPERIENCE! DO NOT FALL FOR THEIR TOUR! ⚠️ I want to warn everyone about how terrible this company and their “tour” experience truly are. This was, without question, one of the worst and most unprofessional encounters I’ve ever had with any business. My family attended their “presentation” today, and it quickly turned into an aggressive, high-pressure sales nightmare. At the end of the tour, my husband politely explained that we were interested in possibly purchasing in the future, but not right now — I’m a high-risk pregnancy, we’re paying medical costs out of pocket, and we’ve had unexpected financial burdens recently. Instead of being understanding, the so-called manager immediately became hostile. When I told him his behavior was leaving a bad taste in my mouth, he snapped back, “Good, I hope it does, and I hope you don’t come back.” He raised his voice repeatedly, tried to bully us into buying, and even yelled over my husband every time he tried to speak — so much so that our 3-year-old became visibly upset and started crying. The manager actually called us “idiots for not buying today,” and when we still refused, he told the sales rep, “Get rid of these people. Don’t ever come back here.” Absolutely disgusting behavior. There is no excuse for treating customers this way, especially over a sale. Other guests who left at the same time said they also had terrible experiences with this same manager and felt “lucky to escape.” Clearly, this isn’t an isolated incident — it’s a pattern. After looking online, I now see that this kind of treatment is a common practice for Westgate, and that says everything you need to know. It’s shameful and inhumane to bully families — especially one with a pregnant woman and child — just because they aren’t ready to buy on the spot. If this is how Westgate trains their staff to behave, it’s beyond unacceptable. Additional Important Details: • ⏰ The “90-minute” tour is a complete lie. Ours lasted over 4 hours. • 🍽️ The food is awful. Breakfast was powdered eggs and cold, mushy home fries. • 💰 The pricing is sketchy. We were told the price was $34,000 with $6,800 down and 18% interest. My husband said that was ridiculous, especially given our current situation. Suddenly, the “manager” magically dropped it to $24,000 with $0 down and 0% interest. That kind of dramatic change is extremely suspicious and shady. 🚫 SOCIAL MEDIA UPDATE: After I posted about this awful experience on their official Facebook page, instead of reaching out to make things right, Westgate deleted my comments and blocked me from their page. That says everything about how this company handles criticism. They silence unhappy customers instead of fixing their unethical practices. This entire experience was unprofessional, manipulative, and emotionally upsetting for my family. Please save yourself the stress and avoid Westgate Lakes Resort at all costs.

  Nov 03, 2025
• 

  Our 4th stay at Westgate Lakes

  We stayed in a mobility accessible room 716 A. The bed was the right height, the counters were accessible, the shower, the toilet, the screened porch, everything was accessible. We had only a few issues. This unit has a fixed shower head and it was difficult to use because the water did not reach the seat. Thankfully my husband was able to stand to shower. It would have also helped to have a rubber gutter to keep the water inside the shower. The kitchen sink was leaking all over the floor from the drain and we kept mopping it up with towels but it needs to be fixed. It also would have been really nice to have a clock in the bedroom. Our phone died and we did not have a way to tell time other than the sun! The unit was clean. The property was well maintained and the location was really great for everything we wanted to do.

  Nov 02, 2025
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  the worst experience for a family.

  We stayed at this hotel for 3 nights and 4 days, where we attended a presentation as part of an online offer we booked. The positive aspects were the excellent location, the spacious rooms, and some of the facilities, which were comfortable. However, the negative part was a very unpleasant experience during the presentation, where a hotel employee named Carolina displayed discriminatory behavior, a lack of courtesy, unprofessional conduct, and mistreatment toward us as customers in an attempt to pressure us into purchasing a timeshare package. We believe that situations like this damage the image and reputation of Westgate Lakes Resort & Spa in Orlando, FL. For this reason, we would not recommend their services to other travelers. Unfortunately, it was one of the worst experiences we have had compared to other hotels in the area.

  Oct 27, 2025
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  Worst Stay I’ve EVER Had…

  We stayed at Westgate in Orlando, and from the minute we arrived, it was awful. We pulled up to wait for my mom who was checking us in — there were other cars parked there, so we didn’t think anything of it. A security guard started yelling at my stepdad, who was sitting with my 8-month-old sister on his lap. He told him to drive off with the baby on his lap or hand her to me in the passenger seat — both illegal. He then walked around, knocked on my window, made rude gestures, and muttered under his breath. Later, management reviewed footage and confirmed we did nothing wrong. When we got to our room, it was disgusting — piss stains on the sheets and a dirty tub. Then came the timeshare nightmare. They lured us in with a promise of Universal tickets for a 90-minute presentation. The time didn’t start until after a 2-hour breakfast, and they pressured us nonstop to put down $30,000. When we asked for written numbers to show an attorney, they refused. After nearly 2 hours, they said we wouldn’t get our tickets, disabled our room keys, and we ended up paying out of pocket instead. They also lied about how to get to Universal, sending us to the wrong park. Trash rooms, rude staff, shady timeshare scams — avoid Westgate Orlando at all costs.

  Oct 21, 2025