Location
Epcot; Resort AreaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
- Enhanced in-room high speed wireless internet.
- Daily fitness classes (Live Instructors)
- Complimentary Swan Paddleboat rentals.
ADDITIONAL VALUE ADDS/HOTEL BENEFITS FOR YOUR CLIENTS WHILE ON PRPOERTY
• $30 off spa services of $200 or more during each night of your visit (Excludes hair and nail services)
Resort Service Package inclusions are subject to change and substituted without affecting the value of the benefits.
Important note: Airport transportation is not included.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1744 reviews
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Jan 22, 20231 week stay with son
The negative reviews in reading are truly just entitled people. The hotel is great. This is the 3rd time we come and stay a week to do all the Disney parks and Universal. Convenient centrally located with 2 parks, EPCOT and Hollywood. Walking our even the boat taxi. Disney Boardwalk around the corner over the bridge. If you're looking for some convenience with good restaurants and Fuel. Love the little store. The smell of the lobby as you enter is and will be memorable. If you want to get that scent, buy Lakeside Morning from bath and body works. I will see Dolphin again next year.
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Jan 21, 2023Beware if you need an accessible room or expect benefits for being a titanium member
So many issues that I don't know where to begin. I have been an elite member for 22 years - Titanium the last 5 years and have stayed at Swan/Dolphin many times. I reserved (3) rooms for myself and my family for the week -Jan 2023. I had 5 suite upgrade elite coupons so I was expecting some kind of upgrade for one of the rooms. I called ahead a few times to ask if the rooms could be connected or close to each other and was told they would try their hardest. None of this happened. My suite upgrades were a loss as they took them. A week before Christmas - I hurt my foot and was confined to an electric scooter when I arrived. I called ahead a few times to the front desk and was told it was not going to be a problem to get a larger room and close to the elevator and accessible shower. I ended up with quite the opposite ! First of all - Check in was a nightmare. I had checked in online so not sure why my key wasn't there and ready for me. The line for elite members is a joke as all the agents just kept calling people up from the regular line. NO designated elite agent. I was told at check in that they upgraded me to a balcony room. I explained, that because of the scooter, there was no need for a balcony that I could not get on. I preferred a larger room so that I could fit myself & my 2 older children in WITH a scooter. I was also supposed to have a rollaway bed in there. VERY long fight for over an hour to figure out the rooms. The manager was very unaccommodating and wouldn't come out from the back to speak to me at first until I refused to leave. I ended up having to purchase a 4th room, for a few nights, to accommodate myself so that I would be able to get into the room with the scooter. In all fairness the room was discounted but it was still an extra expense. Our rooms ended up being in the east wing on the 2nd floor and almost the farthest from the elevator. The other rooms were not connected or close so it was difficult to keep asking one of the kids to come to my room to help. If anyone is familiar with the Dolphin you know that you take the boat to Epcot & Hollywood studios. My family could walk out a door and get to the boat easily - but if you are in a scooter or have a stroller - it is a much longer walk. I had to take the EAST elevators to the LOBBY then take the CENTRAL elevators to FLOOR 1 then go PAST all the restaurants, the Dolphin pool, the swan pool and the beach and to the swan hotel to get to the boat. There was NOT an elevator in the east wing to allow me to get there directly. I did this all week by myself as I didn't want to make everyone do the long minute walk. The manager told the front desk agent to put us in a "CO... room" I didn't really understand then but I am pretty sure it meant -- the construction rooms. Three of the four rooms we had faced the courtyard where all the construction was going on. Ha- I did find the hotel's note about the construction when I was checking OUT. It was IN one of the drawers - not on the counter. Not everyone uses the drawers. I certainly didn't. I opened the drawer only to make sure no one left anything. And BTW - the construction went on way past the time they had indicated. One of my kids were sick and wanted to sleep before dinner and couldn't because of the construction going on after 5 pm. Halfway through my stay, I moved to another room due to my sister joining us. I explained all this to the manager. My next room was so small and completely in the corner - Room 2002. Again - I had a scooter. It would not fit into the room so I had to leave it outside the door and hop into the room on one foot as well as hop all over the room. I had to hope no one stole it or that there was a fire as it was blocking our door. The bathroom --- was so small that I could barely close the door when I went in and it was an absolute nightmare having to step into a tub instead of a roll in shower that I requested. I went to the front desk to ask for a new room and was told that this is all they had. I thank god my "handicap" was only temporary. I feel for those who it is not - I would never recommend they stay here as the hotel could not provide an environment for them as evident of where they put me. I was shocked at the way the Dolphin has gone downhill. The rooms were dirty and small. Keep in mind the beds are DOUBLES not Queen beds. The pool area was disgusting. Garbage was overflowing at all the garbage cans. The cabanas looked old and worn out and dirty. It took 1 1/2 hours to get chicken fingers at the pool at 3:30 in the afternoon (not at lunch time). Our order did not come all together & it was cold when we received it. FUEL was always busy and had long lines despite their outrageous prices. There was a register if you were only buying a drink but it was always closed. I asked the Manager if they could open it and he said no. Giving a titanium member a coupon for $10 to get breakfast only allowed them a drink and a muffin. The line was crazy so we only ate there once. We tried the restaurant and it was also a long wait so 2 of us ate there once. No lounge on this property. I felt like I was staying at a budget hotel at best and that I was put in the basement in the worse rooms in the hotel. Not sure what the $40 resort fee was for. Beware - check your hotel bill every day. I had extra people charges on every one of my rooms even though I had (2) adults / room or (2) adults and (1) child. They did reverse them on paper but I was still charged for them on my credit card. I am still trying to work it out with accounting. Take care of all problems while you are onsite as once you leave --- it is nearly impossible to get anyone and if you do get a number - it is hard to get them to call you back. I have tried and the only way to reach accounting is to email them and they don't respond. Not to be completely negative - I will say that the front desk agents were very polite however they are not empowered to do a thing. They kept saying "I have to ask my manager" (who was hiding in the back) and the answer was always no when they came back. I witnessed it with others checking in. The bar area is stunning and the service was completely opposite from the rest of the hotel staff. They were attentive and pleasant. I stayed at Swan last year and we had an excellent time. I went during food and wine fest / Columbus day week when it was very busy. They didn't have a suite for me so they gave me (2) regular rooms that were connected without me asking. I felt like they recognize that I was a titanium member and were very accommodating. We were given coupons to use in their quick restaurant and were able to chose a drink / bakery item an a yogurt or fruit each day. They were very flexible. I have no problem paying 5 star rates if the hotel & service is a 5 star hotel. It was disappointing and frustrating the entire week. And the worst part ... no one cares to try to correct it. I have sent so many friends / family members to Swan and Dolphin over the years. I will not be recommending them anymore. It is unfortunate as the location is ideal being able to walk or take the boat to Epcot and Hollywood Studios. I love that the Boardwalk is next store which where we ate most of our meals.
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Jan 20, 2023
Tremendous value for access to EPCOT and Hollywood Studios
My family are pretty serious Disney enthusiasts and we have ALWAYS stayed in the parks for our trips until this one. As Disney has unwound some of the perks of staying in their hotels (magic bands, free parking, magical express, etc.) we decided to finally try the Dolphin. We are so glad we did. We stayed there for three nights just before Christmas (checking out on Christmas Eve). We loved it. The rooms were large with great storage and comfortable beds. No noise from hallways or other rooms. Common areas were beautifully decorated for the holidays. Onsite dining options were excellent. We had dinner at Il Mulino our first night and enjoyed the food but even more enjoyed the service. Got breakfast every morning at Fuel and can't say enough about it. They open super early. I never waiting in line more than a few minutes (as compared to the utter chaos at Beach Club marketplace in the mornings) and the food offerings were varied include Mickey waffles (a must have for my adult kids) and healthy options like chia pudding. Access to the parks was equivalent to Beach Club/Boardwalk. Easy walk to either EPCOT or Hollywood studios or take the water taxi. Bus to AK and MK. The biggest advantage was that our rooms were less than 1/3 the cost of the Beach Club for the same nights. We have stayed at Beach Club many times and love it, but there is absolutely no way to justify that price difference. We will definitely return to the Dolphin anytime we are back at Disney.
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Jan 19, 2023
Great vacation- convenient, pretty, and lots of amenities
We went on a family vacation with our grandsons. We spent 3 days at the Disney parks. Certainly not inexpensive. It is so nice to have the transportation running and was very easy to figure out. We spent very little time at the hotel- if we were staying longer, we would have taken advantage of the amenities. Incredibly well kept in the common areas and our rooms were clean and well appointed. Employees were very nice and accommodating.
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Jan 15, 2023Be Aware $40 Resort Fee Added
This is a beautiful hotel with walking distance to Epcot Park. The hotel is fabulous. It has beautiful pools, very good restaurants and it’s run by Marriott. The worst part is the $40 Resort Fee! You really get little to NO value for your $40! Most hotels give you food credit, NOPE not this one. You get all the things you would as a loyalty member (free WiFi) yo get transport to the parks! (You get that from any Disney adjacent hotel) you get a Swan Boat rental. And the rest well it not even worth mentioning. Do I think you shouldn’t stay here… I’m just saying, be prepared for a hefty EXTRA Expense with little to no value WDW Swan/Dolphin…. Do Better