Waldorf Astoria Versailles - Trianon Palace

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4411 reviews

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  Perfection!

  There aren’t enough lovely things to say about this property. The staff is wonderful, the location is great and the hotel is beautiful with a rich history they will happily tell you about.

  Feb 22, 2026
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  Far Below the Waldorf Astoria Standard ;Extremely Disappointing Stay

  When you book a Waldorf Astoria — the top luxury brand within Hilton — you expect excellence. You expect refined service, attention to detail, and a level of hospitality that justifies the high price and points required. Unfortunately, our stay was deeply disappointing from beginning to end. Upon arrival, the bellman was not at his post. We had already unloaded our luggage when he suddenly appeared and then began assisting. First impressions matter — and this one was not good. At reception, the welcome felt cold and indifferent. The receptionist handed us the room information in a tired, almost rehearsed tone, as if exhausted from repeating the same speech. There was no warmth, no enthusiasm, no sense of luxury hospitality. Our room was located in the separate building across from the main palace, which was disappointing in itself. The room was clean and had a nice decorative touch — credit to housekeeping for doing their job well. However, the room itself felt ordinary, nothing exceptional, and the shower space was extremely small for a property of this category. We ordered room service, and the only staff member during our entire stay who truly performed at a high standard was the tall blonde woman from room service. She was professional, attentive, and kind — applause to her. She was the only highlight of our stay. Unfortunately, the food was terrible. The club sandwich was very poor, and the pesto pasta was simply awful. For a luxury property, the culinary quality was unacceptable. We then attempted to visit the pool. To reach it, you walk through a long tunnel painted like an aquarium — unusual but fine. However, once we arrived, the pool area felt overcrowded, almost like a public leisure center rather than a luxury spa. The attendant simply said, “We are full,” with no effort to offer alternatives or solutions. No wait time estimate, no courtesy, nothing. When we entered the indoor pool, the water was cold. In a Waldorf Astoria, the bare minimum expectation is a comfortably heated pool. The surprised expressions on other guests’ faces confirmed we were not the only ones wondering why the pool was cold. It was extremely disappointing. That evening, we went to the bar. It was busy — which is understandable. However, the hostess (a tall blonde woman) rolled her eyes at my wife multiple times simply for asking about a table. I politely requested that she inform us when a table became available. She said yes — but then seated other guests who arrived after us and completely ignored us. It felt as though they were doing us a favor by “considering” serving us. The attitude was unacceptable. We eventually left, once again disappointed. The next morning at breakfast was chaotic. The same hostess was managing the entrance. There was a large crowd waiting in the hallway with no organization. Guests who had just arrived were being seated while others who had been waiting were ignored. The lack of structure and management was shocking. If a hotel is not prepared to handle full occupancy, it should not operate at full capacity. When we were finally seated, the table was cleaned at that moment. The coffee served was so extremely hot it was almost undrinkable. The buffet was disorganized, messy, and not replenished. There was barely any food left. We ate what we could — but it was a horrible breakfast experience. Luxury should never feel chaotic or neglected. At check-out, the same receptionist who had checked us in asked about our stay. We explained that it had been very disappointing. Her response? A cold, indifferent “I’m sorry.” No follow-up, no attempt to investigate, no concern — just processing the check-out and moving on to the next guest. Additionally, it was noticeable that the property shows clear signs of lacking proper maintenance. Certain areas felt worn and neglected, creating the impression that ongoing upkeep is not being properly managed. For a hotel of this caliber, preventive maintenance and attention to detail should be impeccable, and unfortunately that was not the case. It did not feel like a luxury palace being carefully maintained — it felt overlooked. Finally, as we were leaving with all our luggage, the bellman initially approached to assist. However, when a Porsche vehicle arrived, he abruptly abandoned our luggage to assist that guest instead. It felt selective, dismissive, and frankly discriminatory. The fact that we were leaving in an Uber rather than a luxury vehicle should not change the level of service provided. I may not have been driving my own luxury car there — but I own one at home. That should not matter anyway. Every guest deserves equal respect. I ended up loading our luggage into the Uber myself. And honestly, leaving the property was the best part of the stay. This hotel represents the highest tier of Hilton’s portfolio. Guests spend significant money and points expecting excellence. What we experienced was the opposite: disorganization, indifference, poor food quality, lack of leadership, and selective service. It was horrible and deeply disappointing.

  Feb 15, 2026
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  Perfect location. Great rooms. Excellent staff.

  My wife and I stayed here on our honeymoon. All the staff were friendly. The room was spacious, there was a lovely view. We love visiting Versailles, and now we've found the perfect hotel to stay at every time we visit. Super close to the palace and gardens. We recommend you rent bikes from the hotel and spend the entire day riding around the gardens.

  Jan 28, 2026
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  Beautiful location - great for visiting Versailles

  Stayed for short break just after Christmas. 1st time at this hotel. All staff were attentive and very helpful. Good size room with park view, very quiet and peaceful. We had drinks in the bar,- which were very nice, but did not eat in the restaurant as we had made lunch and dinner reservations outside the hotel. Breakfast choices were OK, but slightly chaotic self service (but this may just have been to the busy time of year). Would return if we were in this area again.

  Jan 25, 2026
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  Royal stay in a Snow White time….

  One of the best places I have stayed in, among the last 18 days in France. Let me begin with the service. Despite the heavy snow going on, the concierge stayed outside to carry all our luggage with smiles and advised us on how/where to park… At the Peacock bar, Mr Leon was an amazing host , extremely helpful in all our various enquiries! Perfect concierges on top of his waiter skills. (I would say he topped the service skills to all my hotel experiences in the last 20 years). Finally the service at breakfast was really professional yet extremely friendly/caring and helpful given the heavy snow situation and all the driving restrictions around; the staff really cared and advised us on potential options to ease our journey. The only other note would be on the breakfast food quality and variety. It was just perfect. Nothing to say. All choices. Upper quality. Thank you. Let s hope we come back soon!

  Jan 08, 2026