Luxury Extras: $150 USD resort credit per room, per stay. 60-minute water journey at the spa for each adult, once per stay.
Resort Details
- ChayaSavor a tasty selection of International and Mexican cuisine for breakfast, lunch and dinner. Our casual atmosphere is the perfect place to start your day, refuel at lunch or relax after a busy day.
- JA'OChoose from a menu of International and Mexican favorites for a relaxing dinner poolside, or enjoy your favorite cocktail and refreshing sea breezes.
- MalpequeMalpeque offers an indulgent fine dining experience with a delectable menu of fresh grilled seafood.
- Peacock AlleyOur stylish lounge and bar offers signature cocktails, coffee and snacks. The perfect spot to catch up with friends or unwind each evening.
- Pool Bar and LoungeEnjoy a refreshing cocktail and light snack while lounging by the pool.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beauty shop/salon†
- Car rental desk†
- Children's nursery†
- Communal bar area†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beauty shop/salon†
- Car rental desk†
- Children's nursery†
- Communal bar area†
- Concierge desk†
- Currency exchange†
- Early check-in†
- Elevators†
- Exhibition/convention floor†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking†
- Full american breakfast†
- Gift/News stand†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Kosher food available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- On-Site parking†
- Outdoor pool†
- Parking†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Storage space†
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Beach †Hotel has a beach available
- Gym †exerciseRoom
- Outdoor pool †3 outdoor pools available, (2 infinity pools and spa)
- Cardiovascular exercise †Cardiovascular exercise
- Gym †Fitness center
- Pool †Pool
- Spa †Spa facility
- Weightlifting †Weightlifting
- Whirlpool †Whirlpool
- Whirlpool †Whirlpool
- City Center
- Playa del Carmen
- Xochimilco
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1082 reviews
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Mar 27, 2026⭐⭐⭐⭐⭐ A Masterclass in Luxury, Leadership, and Love at the Waldorf Astoria Riviera Maya
From the moment we arrived at the Waldorf Astoria Riviera Maya, it was clear that this was not just a stay… it was an experience curated with intention, excellence, and heart. Let me start at the top. Leadership matters. And under the extraordinary guidance of General Manager Nazaret Carbonari, it shows in every single detail. There is a reason she is consistently regarded as one of the very best in the business. Excellence flows from the top, and her standard is unmistakable. And then… the people. Ana Salazar, Guest Experience Manager, set the tone for what can only be described as a flawless stay. Every detail was anticipated. Every request handled with grace. Every moment intentional. Patricia from the concierge team went above and beyond in a way that truly touched our hearts. Walking into a suite beautifully decorated with birthday and anniversary love was not just a surprise… it was a moment. She, along with her colleague Caesar, made sure that every single day felt special, personal, and unforgettable. Brando and his pool and beach team? They redefined “fun in the sun.” Their energy, attentiveness, and impeccable service elevated every moment by the water into something truly extraordinary. And the food… oh, the food. Breakfast at Chaya was decadent, abundant, and beautifully presented each morning. Lunch at Ja’o delivered what I will confidently call the best grilled fish tacos in the world. And dinner at the open-flame seafood restaurant Malpeque? An absolute showstopper. The fresh catch of the day, expertly prepared over open fire as we dined beside the largest fire pit I’ve ever seen, was an experience all its own. And that homemade habanero sauce? 🔥 I savored every single flame. But what truly makes this property shine is the consistency. The housekeepers, the servers, and every behind-the-scenes team member continue to uphold the unmistakable standard of Waldorf Astoria luxury. Warm. Polished. Effortless. This was more than a birthday and anniversary celebration. It was a reminder of what hospitality looks like when it is done right. We arrived as guests. We left feeling celebrated. And when excellence meets intention at this level… it doesn’t just impress you, it stays with you.
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Mar 26, 2026
Fantastic experience
This is a beautiful resort on a gorgeous piece of property with excellent service. The grounds are exquisitely maintained and the staff is super friendly and professional. The spa is lovely and if you go definitely ask for Arturo! I got a marvelous skin treatment from him. The food options at the WA are wonderful. There is both fine and informal dining! The menu options are vast and again the service is amazing. Rafael is a great bartender. Definitely spend some time lounging at one of the spectacular pools and hopefully you will have Esteban as your pool server. Everyone we came into contact with at the WA was very friendly and had terrific suggestions for other activities etc… The one and only one drawback to this place is that the beach is not great there. But what the beach lacks is made up for by the idyllic pools and facilities
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Mar 24, 2026
A relaxing and peaceful escape
We had a lovely experience at the Waldorf Astoria Riviera Maya. The hotel itself is beautiful, peaceful and serene. The rooms are very spacious and comfortable. We enjoyed all of our meals and found the food to be delicious. We stayed for 6 nights and never left the resort for a meal. The variety was enough for us on site. We especially enjoyed the buffet breakfast, Jao and the fantastic guacamole poolside each day! I would like to thank Sebastian and Jysel for their wonderful service, big smiles and kindness by the pool each day. They were not only attentive, but amazing people who we enjoyed getting to know better during our stay. I truly found the people who work at the Waldorf to be the best part. One thing to note is that although this resort is on the water and the views are incredible, the beach is not great for swimming. The pool decks are very comfortable though and we enjoyed relaxing and looking out at the water and listening to the waves crash. We were able to do some walking on the beach. We enjoyed it and would return!
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Mar 22, 2026
Amazing service! Must see!
Cesar Gomez the personal concierge was amazing !!! Also all the people that work by the pool were so accommodating. The entire property is stunning. The service was some of the best I have ever had. At the one lobby bar they didn’t have the wine I preferred and they went across the property to actually go and get it! One of my fav destinations and they always left treats in the room as well.
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Mar 22, 2026
Staff is truly incredible.
Patricia, Alejando, and Javier are amazing. Thank you for everything. They were so good to our daughter…even when she got sick (unavoidable sometimes on trips like this for Americans!). Thank you all!
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Hotel fee/Tax: 15% Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18