Customer Ratings & Reviews
TripAdvisor Traveler Rating5954 reviews
Another Amazing Visit
My wife and I stayed here for the second time just after New Years. We stayed in a Deluxe King Suite w/Balcony for a week to celebrate my wife's 40th birthday and visit the Disney parks. This was our second stay here and everything was just as good or better than the first visit. Breakfast in Oscars is fantastic - the buffet has healthy options, hearty options, and purely decadent options! It's our favorite breakfast of any hotel or resort we've stayed at and the servers are all so friendly and helpful. Peacock Alley also has tasty drinks as well as great burgers and flatbreads...perfect for late evening meals after long days at the parks. We also celebrated with a meal at Bull & Bear which was well worth the money and deserves all of the hype. The suite was also perfect for what we needed. Having the extra space to spread out during our downtown and relax on the balcony with a cup of coffee in the morning was perfect. Everything in the room is comfortable and clean, but some elements are starting to show signs of wear (nothing that affected our stay). We again utilized the complimentary shuttle service to get to and from the Disney parks - the schedule is easy to follow and very convenient. The staff were all amazing - we were surprised on a few occasions with extra touches for my wife's birthday that really made the stay special and memorable. We can't wait for our next visit!
This is only our second stay at the Waldorf Astoria Orlando. The first time was about a year after they opened, so it’s been a while. We typically stay on Disney property, but this hotel also offers early entry to their guests. They also have a shuttle, which we did not use. We took our granddaughter for an extra magical birthday celebration. Side note, the Four Seasons has an alternative to Bibbidi Bobbidi Boutique. Pricing is about the same, but appointments are easier to come by. Our visit was very short. Just two days. We were literally just there to shower and sleep, so we did not get to really enjoy the resort. The staff was exceptional. Everyone that we came in contact with was very professional and helpful. Our room was very clean and well maintained. That being said, it is looking it’s age. Perhaps a refresh is in the near future. I will forever be irked by resort fees. Especially when paying above average rates for a room. We pretty much paid $100 total for 4 bottles of water. No bueno. We love the location, the staff and we slept well. But at $650 per night plus resort fees & parking, I will likely only return if we will have a “just resort” stay. No parks.
From the moment we arrived we was made so welcome The staff were helpful and Friendly nothing was to much trouble for them the rooms were beautiful and clean the hotel is decorated lovely I would stay here again we were sad we wasn't staying longer
The worst Waldorf Astoria stay ever
We stayed on Dec 17th in room 1401. The Check-in process was good. I paid to upgrade to a suite but didn't expect to have a room at the lowest level (4th) so the front desk rep helped me to get something higher which was room 1401. My wife and son stepped on something sharp from the bedroom floor and what I found was unbelievable. There must be a broken glass cup or something that the housekeeping didn't clean up right. Upon checking the floor I found so many pieces of glass that hurt my 5-year-old son and my wife. I called the front desk and explained what happened, what they said in the morning was "We will send the housekeeping supervisor". A little after that call, a lady with a vacuum just came in then vacuumed the floor once again then left without saying anything about what happened to us. What is even worse was that after the "housekeeping supervisor" vacuumed the floor, I still found the glass pieces. The front desk never reached out to us back from my incident report and we were so disappointed and just checked out of the hotel. This Waldorf Astoria is linked to a regular Hilton hotel(Signia). Don't expect the level of service that you are getting from other Waldorf Astoria locations.
Love the Waldorf Astoria Orland. But may avoid when Florida encounters a cold snap
Love the Waldorf Orlando..but HVAC a big problem! We would normally give it 5 stars. We frequently stay in one of their suites which we love and the staff is always exceptional and go out for their way to please. But with the recent cold spell we encountered a major problem. The lobby area is like a wind tunnel of frigid air which extends all through the lobby, peacock alley, the bull and the bear and Oscar’s which is downstairs but still is frigid cold. Whilst I usually like to have a glass of wine in peacock alley or read a book and enjoy lunch this was impossible…unless your name is frosty the snowman. He would definitely not melt. Most people In the lounge wore heavy coats and some even hats and gloves! My meal in the bar area the bull and the bear was ruined because I was so cold. While I realize it doesn’t get cold very often in Florida , a 5 star hotel should be able to deal with it. In addition the heating in our sitting room didn’t work and when the mechanic finally came up he fixed it but said it hadn’t been used in a very long time and so was clogged. Once unclogged it smelled pretty bad. Yuk! Didn’t use the sitting room the first night. We will definitely return but I will watch the temperatures. If it’s in the 30s or 40’s probably best to go somewhere else.