Wailea Beach Resort - Marriott, Maui

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1991 reviews

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  RIP- OFF RESORT FREE of $80, AND OUTRAGEOUS $45 DAILY parking rate!

  CONS first! 1) This place is so greedy. First- the $45 daily parking rate is absolutely OUTRAGEOUS. Shame on you! The parking structure is awful. Someone designed this thing with parking spaces that are WAY TOO SMALL. Most of us have rental cars and have to be careful against door dents, being hit, and more. I had to park on the roof to fit a small Toyota in, and then a very far walk to our room every time. We saw several stupid people backing into (why are you backing into a spot?) parking spaces getting within 1/8 inch of cars! Why do I have to pay ANY money to park here if I am a guest? This hotel has been here since like 1972 so this parking structure fee is a joke and really offensive. 2) The $80 resort fee is also ridiculous. Wow- you get "internet!"- like it's 1995! You get 2-hour bike rental for 2 guests daily if "elite" - but there is no where to ride, and the street is dangerous with traffic once you leave the very long driveway in and out. We were not interested in the other "amenities" like "cultural activites" (the shuttle- why do we need this when we are paying the $45 parking fee). So, with taxes, I was paying like $160 daily for "resort" fees. We only used the pool towels. 3) The biggest negative at the hotel along with the $45 parking rate, is the lack of dining options!!!! The "breakfast" restaurant by the lobby is a MASSIVE rip-off. Ya, there is a Starbucks with an extremely long line daily for "breakfast"- which is more like a snack. The restaurant by the lobby was mostly empty our entire 9 days there due to outrageous pricing. Where are family with kids supposed to eat? 4) The tiny jacuzzi was closed the entire time we were there at night because the light was broken inside. This resort lacks jacuzzis. 5) All the pool cues in the game room were broken. There were several "outsiders" in the game room that were NOT guests. Many of the arcade games were not working. Seriously, you charge like $160 daily resort fee and have broken pool cues! The 6) 4 a.m. NOISE! Got woken up 3 times by hotel employees making noise. One guy was power washing the pool area at 4 a.m. Another morning employee in a golf cart doing landscaping and loud beeping. PROS: Great pools, awesome water slide, and two fabulous beaches! The water slide is awesome. Also- we had a nice view, and really like the balcony with seating and a rack to hang up our towels and bathing suits to dry.

  Dec 20, 2025
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  Mixed Experience

  Booked a Garden View, however as a Titanium Elite we were upgraded to "Ocean View" which turned out to be a view of the Lobby, Main Building Roof, Solar Panels and A/C equipment - we ended up asking for the Garden Room back and gave us late checkout (Thanks!). Breakfast voucher a Starbucks was meh - higher end Marriott Properties such as the Mauna Kea do better with a full breakfast. The Adult only Maluhia Pool was a disappointment - typical resort - all chairs taken by 9:00 am, no enforcement. Some jerk had a bluetooth loud speaker blaring over the already piped in xmas music and was drinking beers out of his own cooler. The Pool Attendant didn't really care, he spent at least 2 hours hawking Maui Jims instead of managing the pool. We did manage to get chairs and stayed all day however was not relaxing - reminded of me of a Party Pool at Mexican all-inclusive. On a positive note, we checked out the Olakino Wellness Pool. Savannah invited us in and did a great sales job. We end up spending a 1/2 day there - fantastic!! Highlight of our trip - absolutely outstanding experience. Savannah, Stephan and the other attendant(sorry forgot her name) provided fantastic service. Best part of the Hotel, well done Savannah and Team!

  Dec 15, 2025
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  Fantastic Does Not Do It Justice

  We were fortunate enough to get to spend another 10 nights at the WBR this October. It is our 3rd time back to Maui and the WBR, and we will always choose this resort as our 1st choice. I have written a previous review of one of our previous stays that includes more tips and ideas that we found helpful, so I won't repeat those here. However, one thing that stays consistent and needs to be expressed always is that the staff, grounds and rooms are always spot on. It starts at the top and Angela V. needs to be congratulated. It is evident that she takes great pride in her overseeing this resort, and it shows in the product. She and her staff even surprised us and arranged for us to stay in the same, fantastic room we stayed during the previous two visits. A couple of shout outs to staff... Adult Pool: we hung out at the adult pool a lot and were always taken care by Ryland, Mario & Shay. Their attention to you is just the right amount -where you never run out of water, drinks or items off the menu; but they never hover around and interrupt your tranquility. We also ate lunch at the Sunset's Bar almost everyday where we enjoyed the view and conversation with the bartender on duty. While they are hustling their tales off preparing the drinks for the pool visitors, they were gracious and polite to allow me to bombard them with questions and my Dave Matthews Band excursions. From Mariko's infectious laugh - to Aaron's expertise at cocktails (and music) - to Mark A's conversations, we really enjoyed or brief time at lunch each day. In addition, we would not have gone there to eat everyday, unless the food was great. We are still talking up the cheeseburgers that we ate, when we strayed away from the fresh seafood choices. Maui Jim Manager: we cant say enough how pleasant, polite and attentive Jahdiel was to us. We really enjoyed seeing and speaking with him the days he was at our pool. Starbuck's: We are fortunate enough to take advantage of the Starbucks on site and there were a couple of staff member that always made my decaf poor over order pleasant...Taylor & Courtney "thank you!" Drivers: all of the staff that help provide the transportation are polite and attentive. We were lucky enough to get to have Romel multiple times and he was always so pleasant and happy. Nalu Adventure Pool: This is a popular pool for the families, but you adults need to venture over and experience the two slides. The half-shell slide is really cool, and the other slide is a rocket-ship. Do not stay here without experiencing these slides. Needless to say, we really love visiting Maui and the WBR is the main reason. Thank you Angela for running such as great resort and providing us such wonderful accommodations and experiences. We cannot wait to return!

  Dec 14, 2025
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  Skip this place

  The view and beach is amazing. The food is almost close to terrible. The prices are high, and the service is sometimes polite and sometimes severely lacking. The pool people are great. The front staff don’t greet you. The food is really, kinda surprisingly bad. See photo. It’s getting close to you don’t even want to eat. Think, a diner at a truck stop at 2 am serving you grilled ahi. My $$$$Caesar salad was whole lettuce leaves in a bowl with cheese on the top and soft slices of bread as the croutons. Dressing served on the side and tasted like it had been in the fridge for weeks. One glass of wine and a soda came at the end of our dinner. Half the Staff seems depressed and some kinda angry. Phone buttons don’t work. App doesn’t work half the time. But there’s the beach, so the place is packed. It’s corporate vacationing and it’s clear everyone doesn’t care. Our 12 hour laundry took 3 days and we had to beg for it back. Staff seems underpaid, undervalued, and annoyed. Kinda crazy to see the positive reviews here. But the beach, wow!

  Nov 28, 2025
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  This is THE hotel you need to stay at in Wailea

  This was our 8th time to Hawaii and our 6th time at the Marriott. It never disappoints. We had a little confusion on the room but the Manager Frank came through for us in a big way. The room was absolutely spectacular, with a deck that was steps away from the ocean, lounge chairs and a table and chairs where we ate breakfast every day, listening to the waves break and dolphins swim. All of the staff were outstanding, especially the bellmen and house keepers. The pools are spectacular, and they even added another one at the spa. The adult poo is awesome, as is the kids pool and the other 2 everybody pools. New pizza place, pretty good and convenient, free chocolates each day, from a local business and the car that will take you to other locations in the area, we used it for dinners. We didn’t think we would return but had an opportunity, so we went and all is as beautiful as it was before. If you go to Wailea you must stay here, it is the only hotel that is so close to the ocean because it was built before new zoning rules came into effect. A perfect paradise to relax, rejuvenate and get into the Aloha spirit. Hope to return one more time…..

  Nov 02, 2025