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Customer Ratings & Reviews
TripAdvisor Traveler Rating692 reviews
Amazing resort with great food and service. We did their special Tequila paring dinner last night. It was phenomenal with great food and the perfect host (Julio). Highly recommend it! Julio was very knowledgeable and personable. Perfect venue for it, too.
I cannot recommend this place highly enough. From the service, the food, and ambiance, everything was perfect. We stayed here on our honeymoon, and even booked an extra night because we loved it so much. Like I mentioned, the food was incredible. The Ceviche they have is so fresh and delicious. We had it multiple times because of how amazing it was. We booked Mesa 1 as a treat for ourselves. It was expensive but worth it. The service was amazing and the courses were amazing. My wife and I got 2 different courses so that we could try everything. We were absolutely delighted. We also ate at Spice Market which I highly recommend to try family style dishes. The people who work here are very motivated and are very friendly. Arely helped us through email as well as at the front desk. She was very kind and answered all of our questions. The property is breathtaking. The pools are right by the beach and just listening to the sound of the waves is so relaxing. If you are planning on booking a trip in this area with your significant other, this is such a great place to stay.
We planned a destination wedding for my daughter for 50 people. Every detail was flawless and we could not have asked for a more magical weekend. The setting was spectacular, the staff was over the top. Jessica Montiel Carrasco was our on site planner and coordinator and she was by our side and in the background the entire weekend. Timing, food, beverage, everything was fantastic and executed perfectly. Each of our guest said they have never been to a property like this one that was truly so special. We leave the W with memories that will carry us a life time.
Room Reservation Cancelled by W Right Before My Trip
We have normally stayed at the Four Seasons in Punta Mita. I had booked a 2 bedroom suite 2 months ago. Against some in my family's advice, I thought I would try the W. W just drops me an e-mail canceling that reservation and informing me they would put me in a 1 bedroom of much lower quality. They did not even have the courtesy to call me. I am going to lose a lot of money being jammed at the last minute and now look like total dufus for thinking of the W as a luxury hotel. Will never book any W ever again.
Outstanding service and beautiful location
This was the 2nd time my partner and I stayed at the W Punta de Mita and it was even better than the 1st time. I am Ambassador Elite with Marriott and we used some Suite Nights to upgrade to Marvelous Ocean View Suite with a Plunge Pool. It was an amazing room and we fell asleep to the sounds of the ocean each night. We were able to take advantage of the hydrotherapy at the Away Spa each day and that was a really relaxing experience. Any request that we made (pillows, cleaning, water, etc) was delivered within minutes and the staff genuinely seemed happy to be there and provide great service. We loved it so much, we are choosing to have our wedding there in 2024!