W Punta de Mita

Customer Ratings & Reviews

TripAdvisor Traveler Rating

776 reviews

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  Amazing 3 night birthday stay!

  We had a thoroughly lovely 3 nights at the W Punta De Mita - the room was super comfortable with one of the most comfortable beds I have ever slept in. The Spa facilities are super high-end and the staff there were just lovely and so friendly. The food options were good too - we actually loved the Spice Market so much we had dinner there every night - the food was off the charts good! The property is huge and well cared for. All the staff we encountered were super friendly and accommodating from check in to check out. Morning coffee and cakes at Rubra was lovely too - very happy and would definitely return.

  Apr 12, 2025
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  Save yourself

  Big mistake coming here. Their website clearly says the restaurant is open until 11pm — it’s not, it closes at 10:30. They don’t honor Bonvoy or Amex Platinum upgrades (we have both — didn’t matter). The light in our room is broken, it smells like sewage, and the “sofa” is a beat-up bench. Mini bar? Completely empty. We called the front desk right away to try to cancel and go elsewhere — they refused. If you’re looking for a budget option, go with the Conrad. If you actually want a nice room, spend a little more and stay at the St. Regis or Four Seasons. Maybe if you’re 20 and just need a crash pad this would work. But if you have any real expectations, you’ll be seriously disappointed by the W Punta Mita.

  Apr 07, 2025
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  In the jungle, the mighty jungle~~

  This was a really fun hotel with a beautiful beachfront. It feels like you are traveling in a jungle (because you probably are). If you are keen to notice details, past the initial layer of greenery, the place feels a bit unkempt and is hidden away in what almost feels like the middle of nowhere. You'll need to drive through some pretty rough looking stretch of roads after turning left randomly into a side road from the main highway without any signage before reaching the hotel. We followed directions from Google Maps and was led to what I assume was the service or back entrance to the hotel. You'll actually want to drive to the white rectangular structure near the northeast edge of the property, the vehicle lobby. They offer complimentary valet or self parking, and then will golf cart you in the main lobby to check in and then after a round of welcome drinks, to your room. They also provided a welcome gift of a kite, but it looked pretty simple but good enough for kids to mess around with. They were able to offer me a much appreciated upgrade to an Ocean View room. Unfortunately, the shower pressure was weak, and the water temperature was inconsistent. It wasn't very hot on the first day, and then scorching on the second. The room is a little bit on the smaller side, and it has an open bath concept which we weren't a fan of. There is one single pool, but it wasn't very crowded during our stay. They also offered a big treasure box of beach toys for the kids as well as sunscreen and aloe vera. We also received complimentary breakfast due to Bonvoy status, and kids ate free. They had some good options for fruit juice, pastries, eggs, bacon, and sausage. It wasn't huge, but decent enough selection that you don't have to repeat getting the same thing. On the far end of the restaurant is an omelet station too. They seemed to be getting busier on the day of checkout. We asked if it was possible for a late checkout, but they were only able to offer a 12:30pm. Overall, this was a fun stay. It would be great if they can spend a little bit more on the jungle ambiance to make it feel more intentional and refined instead of just a hotel built within wild foliage.

  Mar 03, 2025
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  Fantastic option on all fronts. Congrats to the hotel staff and manager.

  Fantastic hotel and attention. We stayed from Feb 27th to Mar 2nd. Since we arrived, the attention was top class. The best ever at any other hotel we’ve stayed. Congrats to the hotel staff. Particularly, Rodrigo at the front desk was amazing.

  Mar 03, 2025
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  Rip off

  Rip off We were walking down the road toward the entrance to catch our car A hotel driver offered us a ride so we figured why not jump in for a minute? he drove us less than 100 meters to the second gate before we saw our car. For his hospitality offering us a ride - even a short one I gave him a $5 US dollar tip He informed me that the ride cost was actually $10 dollar and demanded more. Not sure if this is hotel policy but seemed like a huge rip off

  Feb 13, 2025