General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating385 reviews
The hotel staff are not able to deal with incidents
The service and stay were very good. However, I had an incident with a value that was inside my room. I talked to the security manager and the hotel manager. However, they didn't seem interested in solving the problem, using unjustifiable arguments. Therefore, the hotel staff's ability to solve problems is poor and doesn't prioritize the customer's well-being. The way the problem was addressed doesn't match the hotel's standard.
Best place to stay in Panama City Panama
This place is absolutely amazing. If you're going to stay any place in Panama City, make this your go to spot. The staff is absolutely amazing, plus the food, and the spa will literally take your breath away. This place has one of the best spa services in the world. If you have to travel to Panama City, there's no place like home at the W.
Exceptional experience. Very clean rooms, great staff that were helpful and responsive. The hotel location is a plus, making it very easy to get around. The restaurants were good enough, although Moro was a bit overpriced for the quality. The pool bar was not open during our 3 night stay, which was strange.
Room safe is Not safe!
While our room was clean and had a lovely view of the city,losing $200+ to a in-house thief was quite a surprise! We also had to tell the mini bar stocker repeatedly we didnt use the service,so why was he in our room! We will no longer be using a Mariott room safe. Too many other fine properties to spend my dollars.Shame on the mgmt at the W!
Great Loyalty Program Recognition
There is a lot to like about this hotel. W was fully booked during our stay so I did not expect any upgrade as Ambassador Elite but I received an upgrade to the 4th category of suites (Marvelous Suite). One more reason I thought we would be stuck in the entry level room is that we arrived at the hotel at 9am. I only informed them about our early arrival at 8:30am so I failed to give them much of a warning, nonetheless our suite was ready when we got there. Suites were fully occupied the night before so it’s not like it was empty overnight and ready for us. They also proactively offered us complimentary breakfast on day of arrival which was a nice touch. F&B was excellent, not only during breakfast but the restaurant for dinner as well. The hot dishes for breakfast changed daily to avoid boredom. Upon departure they gave me a hotel branded polo shirt, very nice! Few hotels are ever perfect, if I had a couple of minor negatives to list it would be that the room was not high quality construction in all regards (I prefer Hotel La Compañia Unbound Collection for hardware), and we were one floor above the pool so pulling the curtains for privacy meant the room was not the brightest even during day light hours. Nonetheless a very solid hotel which I can recommend.