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Customer Ratings & Reviews
TripAdvisor Traveler Rating
376 reviews
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May 01, 2023Nice Hotel
A nice hotel in a nice location. Enjoyed my stay. However I left my car keys in the safe and I couldn't get anyone to send them to me. There is a resturant on the first floor There seemed to be several events going on at the hotel.
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Apr 25, 2023
Panama has more to offer, a W hotel !.
Before our arrival , I was contacted by Brayan Ortega whom always was eager to please our requests . We decided to be picked up at the airport and our driver, a Cuban guy named Ernesto Lopez was very puntual and professional. He helped us with our luggages and made the driving very pleasant and entertaining . Once we arrived at the very beautiful W Panama we were escorted to the elevators to go to the level where the front desk is located. The process at the Front desk was fast and easy . Elevators run very fast and the hotel has plenty of them . We were assigned to room# 2110, one of the most beautiful views and rooms we have ever enjoyed and seen so far!. Its view of Panama was espectacular and we felt like not going nowhere because of it. We kept its curtains open at all time, day and night. Next day we we went to San Blas tour and when returning we found a birthday cake in our room because of my wife’s anniversary. This was a very nice surprised , by the way. The hotel is very centric and well located, a beautiful tall building with frosted glasses . All staff we encountered were very nice and professional . We had a great time!. Thank you all !!!.
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Apr 23, 2023OK if you're not interested in sleeping
This hotel is beautiful. The rooms are as gorgeous as they look in the photos. Most of the employees I encountered were friendly and helpful. The problem is that there is constantly noise. The walls are thin and I wish I had known before booking that this hotel prioritizes hosting parties, loud parties. When there wasn't noise from the room next door, there was music blasting from the poolside deck. I appreciated when the hotel gave a warning that there would be a 5-hour party with DJ and the accompanying noise, and offered the option to change rooms, but I did not appreciate when more than 6 hours later, the music was still blasting and I was told my only option would be to change rooms. If you're going to host a loud party, at least be clear about when it will end so that your guests can plan accordingly. After having unpacked and settled in for the past two nights, changing rooms was not an attractive option. The music eventually stopped, but both the extended period of noise that they did not seem interested in controlling and the apathy from the front desk soured my experience. I would not recommend this property, not would I ever return to a W, since this seems to be the type of branding to which they aspire.
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Apr 13, 2023Hair all over shower...obviously rooms aren't being cleaned!
This hotel looks really nice from the pictures...but they're definitely not accurate. The pool is tiny and not heated (which during the heat is fine, but with no sun, it's cold). Many rooms face the pool and they have a DJ going until 1am so it's very loud in the room. The grossest part about this hotel is the lack of cleanliness. We rushed into our room to take quick showers after a long day of travel. We had 30 mins until we needed to leave for dinner reservations. I ran into the shower and noticed tons of hair all along the walls!!! Clearly not cleaned! It was disgusting but unfortunately we had no choice but to shower since we couldn't cancel or postpone our dinner reservations. When we told the front desk, we simply got a "I'm sorry." Nothing was done. I wrote to the manager upon leaving and he gave us 10,000 pts. Nothing else. After paying over $300/night, this was extremely disappointing. If you're fine with a dirty room, stay here! If not, I'd keep looking.
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Apr 13, 2023A nice stay in Panama City
Big beautiful rooms with lots of windows. Décor is a dark club vibe that is familiar to other W hotels. Service very friendly. We had a good afternoon at the pool, the music was a little loud but not too bad.