Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
412 reviews
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Mar 19, 2025Best staff ever and perfect location!
We had a lovely time at this hotel. The rooms were nice and the staff were absolutely amazing! So accommodating to every possible need. The breakfast room team were the best start of everyday. They truly are the gems of this establishment! Thank you for making our stay so fabulous.
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Feb 02, 2025
When Exceptional Service Creates Lasting Friendships!
Talk about going above and beyond! The W Panama team, especially Keythleen (the W Insider), turned what could have been an awkward situation into pure magic. Picture this: I arrived for a friend's 60th birthday celebration after being invited by a mutual friend... except I didn't know any of the other guests yet! Through the exceptional care of the staff, particularly Keythleen, I left with 28 new friendships and countless memories. Even a slight wait at check-in turned into a delightful surprise when I discovered they were preparing a suite upgrade. The personal touches were remarkable - Keythleen even remembered my morning preference for Sugar Free Red Bull over coffee (now that's attention to detail!). The entire team embodied the W's 'Whatever, Whenever' spirit perfectly. From the front desk's warm welcomes to the attentive housekeeping team and the vibrant bartenders, everyone contributed to making our stay extraordinary. Keythleen would personally greet me whenever I returned from exploring Panama - that's the kind of genuine care that sets this property apart. Pro tip: When booking at W Panama, reach out to their W Insider team beforehand. They have an incredible talent for turning good stays into unforgettable experiences!
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Jan 14, 2025Mice in the room
I really wanted to leave a positive review but I cannot. On my last day there was a mouse running through my bathroom. I am terrified of rodents! Called the front desk no one came. They tried to say we didn’t see a mouse but we did! They did nothing.
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Jan 06, 2025W Panama
We liked the location as it was far from a very loud old town. The concierge was very helpful and had great recommendations, thanks Yamal! Housekeeping and dining weren’t on par with W hotels unfortunately. With Fine Hotels and Resorts you can have breakfast included which is always a plus for a family or 5, and during the holidays they extended breakfast until 12:30 which was really nice.
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Jan 05, 2025
Luxury in the tropics
Stayed 3 nights right after Christmas and booked a breakfast rate. The hotel room was great and actually had a view of the water in the distance. The room layout worked for a solo trip but I don’t think it would work well if sharing. The sink area is not separated by a door nor is the shower area. It would have been annoying if someone went to the bathroom and needed to wash hands in the middle of the night or was an early riser who needed to brush their teeth. You’d hear it all and be disturbed by the light. Speaking of noise, the rooms aren’t soundproof and you could hear other guests cough or move the curtain strings. Not ideal but that was the only minus. I rated my stay highly because of the decor, amenities and location. The decor is modern with local design touches. Amenities like pool, full gym and spa were great in between sightseeing. The location was safe and a quick 10 minute drive to Casco Viejo for the night. Food options were good with the breakfast buffet and having the French restaurant Paul downstairs for yummy pastries and quick lunch. I’d definitely stay again. I’m happy I chose it over the Le Meridien which looked dated in pictures and not worth it just for a water view room. This was one of the best W’s I’ve stayed at globally.