W Los Angeles West Beverly Hills

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1097 reviews

• 

  W Hotel - my home away from home

  I travel a lot for work and always look forward to staying at thr W Los Angeles in West Beverly Hills. The location is great (lots of walkable restaurants) and the rooms are spacious. The people who work there are always friendly and warm and make a habit of remembering repeat visitors. Kiara at the front desk goes above and beyond to make me feel welcome and appreciated as a guest. She is personable and friendly - and has really made the W my hotel of choice.

  Jan 20, 2026
• 

  West of Beverly Hills

  Overall, a decent option when staying in Los Angeles—but it’s important to set expectations. Despite the name, this hotel is not really Beverly Hills. “West of Beverly Hills” would be a more accurate description. It’s firmly in the Westwood neighborhood, and extremely close to the UCLA campus, which makes it convenient if you’re visiting UCLA or the medical center. Getting to actual Beverly Hills takes a bit of a drive, though—as always in LA—that largely depends on traffic. The staff was friendly and welcoming, which was a positive. However, the hotel itself feels somewhat dated, particularly the rooms, and the overall atmosphere felt a bit empty. The departure of the steakhouse seems to have left a noticeable gap, contributing to the quieter, less vibrant feel of the property. In short: fine for a functional LA stay or UCLA visit, but not the experience one might expect based on the Beverly Hills branding.

  Jan 20, 2026
• 

  Outstanding friendly Service!

  I recently stayed at the W Hotel in Los Angeles for a few nights (1/12/26 - 1/14/26, and what truly made the experience memorable was the incredible customer service, especially from Kiara. I loved how the staff went above and beyond to make us feel valued and at home. Everyone was friendly, from the concierge, valet, and housekeeping.

  Jan 15, 2026
• 

  A short business stay

  My stay was short for business, but relaxing. I enjoyed the size and the soft colors of my room. My travel agent booking app mentioned a sauna, I believe it is a mistake on the agent's end. I would have loved to use it before winding down... I will definitely use the pool when the weather is warmer and not windy. A little detail: I would ask to double check the heating of the room. I raised mine to 80, but had still fresh air coming out. I like a warm temperature before sleeping or getting off the shower. Other than that, I liked the space, the modernity and the cleanliness of the hotel. Thank you, Hotel GM Mike Powers, and your team for your warm welcome and follow up.

  Jan 12, 2026
• 

  Deeply Disappointed with Dishonest and Unprofessional Behavior

  I stayed at the W Hotel Los Angeles on April 20, 2025, and had one of the most disappointing hotel experiences I’ve ever had. When we arrived, we didn’t have a reservation and asked the front desk about availability and rates. After being told the price, I mentioned that I could see a lower rate online at the Marriott App. The front desk employee — in the presence of the manager — suggested that we book the first room online and show him the rate, and he promised that the second room booked directly with the hotel would be charged at the same price. We followed his exact instructions, trusting the hotel’s word. However, at check-out, when I asked for a zero-balance receipt, I noticed that the second room had been charged at a higher rate. I immediately raised the issue, but the front desk agent said he couldn’t help. When I asked to speak with the same manager who witnessed the agreement, he admitted he remembered everything — but still said he couldn’t do anything because the employee who gave us the rate wasn’t there that day. Frankly, I found that response shocking and unacceptable. The suggestion came from their own staff, and we acted in good faith. The manager’s refusal to take responsibility showed a lack of professionalism and integrity. I later contacted Marriott Customer Care and opened a claim, but despite following up several times, I received a negative response and no real resolution. This is not about the amount of money — it’s about honesty and respect for guests. I have always trusted Marriott for its service standards, but this experience completely changed my view. The way both the staff and the manager handled the situation was dishonest and disappointing. I cannot recommend this hotel and sincerely hope Marriott reviews this incident to ensure other guests are treated fairly in the future.

  Oct 29, 2025