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8291 reviews
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Oct 10, 2024Total Disappointment
We recently stayed at this hotel for one night, in a room type called “ Marvelous Suite”. Unfortunately, our experience was far from satisfactory in terms of the quality of service provided. In fact, it ranks as the worst suite experiences I’ve ever had, despite the impressive view. There are serious cleaning issues throughout the property; the room, corridors, and elevators all lacked proper cleanliness. Stains on the bed linen and sofas are very unappealing. During breakfast, the food was served at incorrect temperatures at buffets and the tables were not cleaned adequately. Additionally, the lobby area and meeting rooms, which you must pass through to reach the Salt restaurant, were filled with unpleasant food odors. It requires a lot of time and multiple calls to guest services to have your request fulfilled. Overall, this was a deeply disappointing experience, especially considering the price. It seems that the management does not prioritize quality service, which is a significant drawback for any hotel.
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Sep 27, 2024
Customer Service
The room was 1214. I called three times because the room was hot. The AC was working. I paid $773 per night so It is good money for hot room. I stay the first night hot so I called the next day and the lobby told me to wait. How can I wait ? . I have been stay in different W in different country and never have that bad customer service so Marriot need to upgrade the customer service have to be better service for the customer that we follow the brand hotel W around the world. I have to be in the lobby at 2:00 am to change the room. Please customer service have to be upgrade.
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Sep 26, 2024**"Disappointing Stay - Hotel in Desperate Need of Renovation and Improvement"**
I recently stayed at this hotel, and unfortunately, it fell far below my expectations. The entire property feels like it urgently needs a complete overhaul. Everything, from the furniture to the fixtures, is outdated and clearly past its prime. The rooms themselves had an uncomfortable, musty smell, likely due to poor maintenance or lingering humidity issues. It was hard to feel relaxed in such an environment. While the staff were friendly and did their best to be accommodating, it's evident that they are poorly trained. They seemed unsure of how to handle even basic requests, which added to the overall frustration of the stay. Considering the price, I expected much better quality and service. Sadly, the value for money is simply not there. There is so much potential here, but until major improvements are made, I cannot recommend this hotel.
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Sep 24, 2024Rooftop bar
Perched high above the bustling city, W Barcelona's bar on the 26th floor offers a serene escape with breathtaking panoramic views. We were captivated by the ambience, the stylish décor, and relaxed atmosphere. The bar's cocktail menu was a delightful surprise; we particularly enjoyed the espresso martinis. The service was attentive and friendly, making us feel welcome from the start. The staff were knowledgeable about the menu and happy to offer recommendations. W Barcelona's Noxe bar is a must-visit for anyone seeking a memorable night out in the city. With its stunning views, delicious drinks, and impeccable service, it's the perfect spot to unwind and soak up the atmosphere.
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Sep 16, 2024
bad reservations team no flexibility at all
Ramzi sunna Marriot ambassador member the hotel reservation team show no respect for Marriot members nor flexibility nor rapid communication or support for the members of Marriot chain, after one week of waiting the hotel took full amount of 9 rooms from me without even staying there due to human error on app, this show how the hotel is greedy and show no commitment to help Marriot manners very bad management discussions I am so frustrated from w hotel Barcelona team and want to cancel my Marriot membership after this unpleasant service and reply’s from the hotel.