Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6035 reviews-
* Beach Vibes *
Service was impeccable and the staff was so welcoming. We have dietary sensitivities; the sous chef went above and beyond to accommodate us; he made us feel as though we had our own personal chef. The resort was well maintained, all the staff were friendly and helpful, and the services (spa, bars, water-sports, games) were wonderful. We would definitely come back again, gladly!
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Very nice and relaxing.
Not like the other overcrowded large resorts on this beach. This resort is more intimate, just the right size, especially if you like more relaxing and doing activities at your own pace. There is no pressure to get up from your chair, just kind hospitality. We are highly impressed with the cleanliness from the rooms to the dining areas, the beach, and the pool. If you are an owner or VIP member, they go out of their way to serve you. We have been here several times over the years, and this year, the owner service is much improved. We are glad to recommend.
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Best Experience in Bamboo Restaurant -Viva Azteca Hotel.
Best serving from Mr. Manuel. He is very friendly and nice guy. He always checks up if the order is great or no. He served us extrass aslo. Bamboo restaurent foods are perfect they are oriental. We ordered alot of food for no price all included in the package.
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Beautiful beach
We came to viva for my birthday celebration and It was amazing experience, Very relaxing. Beach was beautiful and food was delicious. They do have 3 restaurants and they all were spectacular. I have celiac but this resort took very good care of all my needs especially captain Oscar.
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Playa Del Carmen Viva Azteca
Between welcoming hosts and wonderful service i highly recommend Viva Azteca for your next vacation, whether that be with friends or with family there's fun for everyone. From great shows and kind performers (Cerys,Miguel), good food and an all around amazing time spent on the beach you'll find your self fully relaxed.