General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5369 reviews
First time in Mexico and the service at this hotel was just great! Especially Reyes and Gregorio went above and beyond to create an amazing guest experience. Can’t wait to come back soon! 110% recommend!!!
Super fun experience
We love the entertainment group at this hotel! Everyone is so friendly and they put the guests needs first. Reyes from the buffet, Gregorio from the sports bar, as well as Alan from guest services stood out and were above and beyond. Would love to come back!
The hotel is great and great for families! Food was delicious and the service was excellent. Great quality for the price and we will be back! Entertainment and shows were great and the entertainment team, especially Bryan made our stay a memorable experience!
Good but not great.
Stayed May 1 to May 8, 2023. Stayed in room 1229. Nice size room with two double beds that were quite firm, which we like. Good air conditioning and fridge and all bathroom fixtures worked well. My spouse found the air conditioning loud, but if you sleep with a fan or white noise machine it should be fine. "Juliet" style balcony, on our second floor room, which was not big enough to sit on, but had a shaded canopy view. Room cleaning was great for the first four days and then spotty for the last three days. Beach was beautiful with lots of loungers available. Pool was good, but not enough loungers, and the ones in the shade were taken up quickly. Food at buffet was good but repetitive, with little variation. Snack bar was good as well. Asian restaurant was OK and Italian was very good, so much so that we booked there twice. Booking a la carte was easy, we just downloaded the hotel app and did it on line. Bar staff was efficient, but liquor was all bottom shelf and mix for fruit drinks was all from powdered mixes. Good mix of people, about two thirds European, the rest from Canada, US, Mexico and elsewhere. Staff was overall good, but ran the gambit, from friendly and personable to almost surly.We did not visit the Viva Wyndham Maya, though we had access to that resort and it was only a 10 15 minute walk away. Final analysis is that we will likely not return. Good stay for what we paid, but the lack of balcony to sit out on and quality of the drinks are the main reason that this was not a four star review.
A must best Resturant a la carte
The food was Devine. Every bite was cooked to perfection The Resturant is splendid,chic and Romantic The service offered by Conception Edgar Leodani Martin and there team Captain Dazael is outstanding. The attention to pleasing there customer remarkable. Best A la carte by far. We even went twice . I recommend this resturant highly.