Villa Premiere Boutique Hotel & Romantic Getaway - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5295 reviews

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  We enjoyed our stay here very much! The staff was all very friendly and helpful. Paul was especially welcoming. The din

  We enjoyed our stay here very much! The staff was all very friendly and helpful. Paul was especially welcoming. The dining experience and cocktails were a great addition to our trip! We would love to visit again.

  Jan 04, 2026
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  Beach and pool time!

  We really enjoyed our New Year vacation! The weather was perfect- long days at the pool orchestrated by Paul and Jorge bringing drinks and food. I will add that every staff/worker we encountered was friendly and helpful. We will most definitely return to this hotel.

  Jan 03, 2026
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  YMMV (your mileage may vary)

  Just finished a trip to Puerto Vallarta and stayed at the resort. The good is you’re right on the beach, usually not a problem to get a beach chair you also have beach towels and service with food and drinks. Room was good with fantastic view, maids did a very good job keeping it clean and tidy. Food overall at the hotel was very good. The not so good was the cringe time share presentation, do not participate in this, it soured baby’s milk. Price for the resort was not a good value for what you get imo, hence my average score. I think you can get better value for your money elsewhere. It’s hard to do research on a place you’ve never been and have no insight, but do your research you’ll probably be a bit better off, imho.

  Jan 02, 2026
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  Had a Great Time!

  Lovely experience, all staff was extremely helpful and friendly. Food was fantastic, the atmosphere and views were splendid

  Jan 02, 2026
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  Stay Elsewhere

  I’ve been to Puerto Vallarta several times and usually stay in Zona Romántica or the main Hotel Zone. I prefer smaller, boutique hotels and was genuinely looking forward to this stay based on the reviews. I have to believe the 5-star reviews are either fake or for a different property, because this was one of the worst hotel experiences I’ve had. Dates of stay: December 27 – January 1 Room: 2412 I did NOT book an all-inclusive package. My wristband reflected this. This was a standard room booking, paid in full by me, with advertised amenities. What I booked: a deluxe king room overlooking the ocean with a kitchenette, parking, and access to the gym/property. What I got: a king room overlooking the ocean with access to the gym. What I did not get (or received instead): - A professional or welcoming check-in. There was no welcome drink, no overview of amenities, and I was not given Wi-Fi information. Instead, I was repeatedly questioned about why I was checking in alone and why a second guest “wasn’t coming.” I booked the room and paid with my own credit card. This fixation on whether there was a second guest continued throughout my stay and felt inappropriate and intrusive. - A functional and comfortable air-conditioning system. The AC did not work properly my first night. Maintenance took roughly two hours to address it, only for me to learn the temperature had been locked so the room would not cool. Once running, the unit was extremely loud and disruptive. The vent had visible dust trails and buildup. I asked that the filter be changed. It was not. The vent was not cleaned, the filter was not changed, and the AC never fully worked for the remainder of my stay. - The kitchenette that was advertised. It did not exist. No utensils, plates, or cookware. Just three empty cabinets. - Basic amenities expected at a so-called 5-star hotel. There was no complimentary water or coffee/tea, and the hotel does not filter its water, which is standard at comparable properties in Puerto Vallarta. - A usable gym. Multiple pieces of equipment were broken. - Reasonable or clearly disclosed guest policies. My very first interaction with door staff was being told that guests were not allowed in my room, despite this not being an all-inclusive booking and despite this rule never being disclosed at booking or check-in. This is highly unusual for a non-all-inclusive hotel and something I have never experienced elsewhere. - Respect for guests and their visitors. The two friends who came to pick me up each day were repeatedly stopped, blocked, or chased down by door staff. They were prevented from entering the lobby, denied use of the lobby bathroom, and treated rudely until I physically appeared. Even when I did, door staff would step in front of me to interrogate me about who I was with and what my plans were. On December 31, I was told for the first time that in order for my friends to even sit with me in the lobby, I would need to purchase a day pass for them. This was never disclosed beforehand. Hotels typically welcome people into their lobby. It is the first impression of the property. Harassing or intimidating guests and their visitors is not hospitality. - Use of the parking spot that came with my room. I was told I could not use the parking because my friends drove the car, even though we rented it together and they were driving so I would not be alone at night. - Inappropriate questioning at checkout. At checkout, Julio asked whether my “second guest” would be checking out with me. This question was unnecessary, irrelevant, and part of a recurring pattern throughout my stay. There was no second registered guest, and my booking did not require one. - Unauthorized charges. I was charged a “donation” for a music group without my consent. It was only removed after I insisted. I also had to insist on receiving a checkout folio showing all charges and the final balance, which is standard practice at every hotel. What made this experience even more jarring is that on my final day, the staff suddenly became overly friendly and accommodating. The contrast was striking and did not undo the prior days of poor treatment. This behavior was not isolated or subjective. Two friends and, on the final day, their uncle were all witnesses to and targets of the same treatment. All three have since told others not to stay here. I rarely leave negative reviews, but this experience deserves to be documented. A hotel charging luxury prices should offer transparency, basic amenities, and respectful treatment of both guests and their visitors. This property failed on all counts. I strongly recommend staying elsewhere.

  Jan 01, 2026