General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3189 reviews
The housekeeping was excellent. My wife and I can't think of a thing that we would want done differently. In fact, all the staff have been excellent, always quick to understand your needs and doing their best to accommodate. The rooms were kept immaculate, and the pool area was clean and inviting. Will add that the food at the pool was excellent and a great buy for the money.
They’ll nickel and dime you
Overall a decent stay until check-out when the front desk lady, Vianey, and her supervisor, Jair, demanded that we pay an extra “service fee” for each day of our stay totaling about $80. This fee was not listed on our booking details or the all-inclusive contract we signed at check-in. They couldn’t show us where we agreed to the charge and wouldn’t let us leave until we paid it. Although management is slimy, we received exceptional service from several employees: Josue, Christian, Ramon, Aaron, Isaac, and Raul.
Where do I even begin?!!! Let’s start with the basics. All of the food we had was great. The rooms were cleaned everyday. The ocean view rooms have such an amazing view of the whole ocean. The resort itself is very clean and the staff is very attentive. If you need something, someone will be there to help you. Literally every employee had a smile on their face at all times and was helpful. The pools are clean and super relaxing. There is no music by the pool so it is definitely a resort to come to if you want to relax- I wouldn’t consider it a party resort by any means. The only thing we didn’t like was there are people who come up to you while lounging on the beach trying to sell you things. The resort can’t control this but it made the beach area less relaxing. This review is mainly for JAIME The chief butler. I planned a really special surprise sunset dinner for my fiancé and JAIME went ABOVE AND BEYOND not only with this dinner but made us feel special for our whole trip. Anytime I needed something, he magically appeared. It’s very obvious he loves his job and loves helping people. For the sunset dinner, we had Roberto serve us and he was LOVELY. It truly was a perfect night and trip thanks to these two amazing people. The food during this dinner was so so good. I ordered a cheese cake for the dinner and it was HUGE and tasted so good/fresh. We were celebrating our anniversary and we received multiple cakes with “happy anniversary” written on the plate. The morning we were leaving, Esmeralda at La Casona brought us a cake that said “have a nice trip.” I’ve never received this level of thoughtfulness at an all inclusive resort. It was so sweet! As you enter the resort, you are greeted with “Welcome Home” and this really did feel like home from beginning to end! Thank you especially to Jaime and the rest of the crew at La Estancia!!
We had a wonderful stay! Josue took such great care of us at the pool. He was so attentive and kind! All of the staff members were so friendly and wonderful, too. We had such an amazing stay, we will be back!
Vegas Girl Loving luxury service
From the bell man Omar kind and respectful very helpful and fabulous memory. To Alma who made sure the bills were right and everything handled. To the amazing Jamie the top butler who goes out of his was to accommodate any thing you need and to make your trip over the top. This trip definitely something to remember. Food was good room was Beautiful. Amazing staff. Thank you for Jesus & Christian fixing my hurt toe . Security made everyone feel comfortable all of this made for a five star experience .