General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5306 reviews
What a disappointing check in experience! We are here with family and friends to celebrate my 60th birthday. We haven't been to Flamingo's in 4 years and were so excited to be back. Alonso greeted us warmly and welcomed us at the front door. The warm welcome ended at check in. We reserved 2 years ago. Called more than once to let them know we were celebrating my birthday and ask for a room close to the ocean. Ody informed us that everyone booked two years ago. She did not care that we are celebrating my birthday. Ody also informed us that everyone wants a room close to the ocean. Ody was not warm. She was not welcoming. The only thing she didn't do was roll her eyes. Previously we were staying at the #Sunset Resort. They were so kind. Very friendly and asked if we were celebrating anything special. I received a beautiful little cheesecake even though my birthday was a month away. Flamingo's needs some customer service training, especially Ody!
One month stay at Flamingos
Cristobal is an amazing waiter…as are all the waiters at the hotel. Antonio and Eduardo are tremendous bellman. Lourdes is a wonderful housekeeper.Event staff like Sibeli do an excellent job with entertaining us. Caesar and Laura are always helpful with member services.
Great Experience (Bit older crowd)
Our family + three other families had a great time at Villa del Palmar & La Estencia. Since we have young children, the Kid's Club has been a god send! The staff - Jose, Brenda, Liz & Maris - were amazing with the our kids and had daily activities. The other impressive part was the food at La Casona! The ambience, live piano music and our server, Eduardo, made for a great time. Highly recommend to visit. The view is very nice too but it is an older crowd so more for a laid-back experience than a partying type of vacation.
A Great Winter Escape
We just came back from a very relaxing trip to Villa del Palmar. This is a beautiful resort with extremely friendly and attentive staff. Regge at the pool was the best - he greeted us every morning and made sure we had what we needed to enjoy our day in the sun. We enjoyed the complementary bike ride down to Paradise Plaza with Miguel of the activities staff. This was a great way to see a bit more of the area while enjoying the great weather. The buffet at El Patron offered many tasty choices including omelets and quesadillas made to order. Gilberto was always on hand, very helpful and kind.
So Happy with the Staff at Villa del Palmar Flamingos in Nuevo Vallarta, Mexico. They go out of their way to make sure all your needs are met and all your questions are answered. Concierge Promotors are helpful like Diego, Julisa ,Tania and Judy. Sales Team Israel, Angel, Darren, and Jacob. Front Desk, Room Service and Cleaners. I upgraded my Membership. Plan to visit each year for 5 months when in my Retirement. So many things to do and see. Go see Alexis at the Tour Desk for Whale Watching. Enjoy your stay and escape from those Cold Canadian Winters.