Villa del Palmar Cancun Luxury Beach Resort is an unparalleled Mexican oasis for both room only and all inclusive vacations in Mexico, offering a best price guarantee. Delighting visitors of all ages seeking the ultimate in relaxation, luxury accommodations and gourmet cuisine, you can be sure to enjoy fabulous experiences at this Cancun all inclusive resort. From the smallest to the wisest, there is something for everyone within this idyllic Mexican Caribbean resort where falling in love again comes as part of the package.

Designed to reflect the Mayan legacy, first-class amenities are cradled within a palm-studded optional all inclusive resort that offers extensive world-class spa and fitness facilities, four swimming pools and a variety of gourmet dining options. Villa del Palmar Cancun’s dedicated kids club with splash pool and a host of activities on land and sea keeps both little-ones and grown-ups fully entertained. Whether opting for all inclusive or room-only, Villa del Palmar Cancun’s bilingual staff always deliver uncompromising first-class service.

Location

Playa Mujeres - On Beach
Cancun International Airport : 18 miles

Property Information

Floors: 9
Total rooms and suites: 415

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8088 reviews
  • 3.0 star tripadvisor rating
    Honest Pros and Cons 2 bedroom oceanfront 2 kids

    Pros Hotel, pools, views are beautiful. 9/10 Staff members were happy, friendly, and respectful Great value Breakfast buffet one of the better ones. Bites (pool Cafe) solid food and drinks A lot of Shade near pool and on beach and you do not have to reserve your chairs at 6am VIP Pool and reserved Cabana made our trip worth it alone! Kids loved water park The room was amazing with wrap around balcony private hot tub. Cons 1/10 Staff members obviously disgruntled Italian restaurant No kid's menus at dinner anywhere Menus were limited at dinner overall Desserts were bad Don't order steak anywhere Thin ceilings in one of their nicest rooms. Worst I've encountered in awhile Concierge calling room twice at 9AM or first morning after arrival to sell us activities. There is no maintenance (they built a newer hotel next door, and are building a third hotel next to that. Construction noise? Things are broken. I did find toto washlets in public restrooms. But not a single one worked. And our suite did not have one. Second sink in this suite was not functional. Many things around the property were just broken. Butler service is more frustrating than worth anything. Our Butler was MIA first day for 4 hours. Then claimed he didn't receive our texts. I thought he was quitting his job. This however wasn't a problem because we had already booked our dinner reservations before we arrived without their assistance. Still not sure what the Butler is for. They always said hey would restock our drinks and food with exactly what we ate. But they didn't come one day and the other time they didn't have any of the stuff we drank or ate. (chips, candy, Mango drinks, Perrier...etc They did restock soda and water and peanuts) Overall I would only stay at one of their hotels if it was brand new. We had a great time (only 3 nights). A longer stay probably would have uncovered more problems and lack of dining. I think our suite is the reason I liked the hotel. I would not stay in a regular room here. I would not come here without children.

    Jun 10, 2024
  • 5.0 star tripadvisor rating
    Another Great Experience!

    My mother is a member here so my sister and I come to Villa Del Palmar frequently. Our experience is always great, but this year was exceptional because of the staff. Cristo P was our server at Caprichos and he was so attentive. He always made sure our table was clean, took our photos, and always had a smile on his face. He is truly one of the best people on the team here at Villa Del Palmar- providing the best experience and ensuring each guest feels special! I would come back here just for him and the excellent chef at the seafood paella station. He’s the best too!! Eric from the pool serving staff was so great too. He remembered me from my previous trips here. He always made sure I was taken care of and no request was too small. He also made one experience enjoyable. We will definitely be back and I can’t wait to see Cristo, Eric, and the chef at the paella station again next time!!

    Jun 09, 2024
  • 3.0 star tripadvisor rating
    The good and bad

    Check in and Check out horrible. Tamara at front desk told me I could eat at buffet every night after asking for dinner reservations. Kevin and Angel at Pool Great. Restaurant manager stepped in and got us reservation every night, he made our stay better.

    Jun 09, 2024
  • 4.0 star tripadvisor rating
    Great only because one person

    Best service at the pool with Kevin can’t say enough great things about his service. I’m glad he was able to change our view after the concierge was rude and lack customer service. She suggested for us to eat buffet every night. The checkout experience wasn’t great they are prepared to service a lot of guess at the same time

    Jun 09, 2024
  • 5.0 star tripadvisor rating
    best people ever super great

    awesome guys, they are super great. Raefuel and emmanuel are the best bartenders in mexico. …………………. ………………… ………………… ………………… ………………… ………………. ………………… ………………… ………………… ………………… ………………. ………………… ………………… ………………… ………………… ………………. ………………… ………………… ………………… …………………

    Jun 08, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319