Resort Details

Dining
OnSite Dining
  • Bite Bar
    Perfect for lunchtime or snacks by the pool, this casual outdoor bar & grill offers all kinds of light meals, from gourmet burgers to pizzas and inventive salads.
  • Davino Restaurant
    At Davino Restaurant, you will enjoy a mouthwatering blend of Italian cuisine served within a contemporary-chic ambiance.
  • Zamá Restaurant
    Zamá is characterized by its deliciously extensive menu incorporating many local ingredients for a modern twist on classic Mexican dishes.
On-Site Amenities
  • 24-hour room service†
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Doctor on call,Offsite†
  • Dry cleaning†
  • Elevators
  • Grocery store†
  • Housekeeping - daily†
  • Ice machine
  • Laundry/Valet service†
  • 24-hour room service†
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Doctor on call, Offsite†
  • Dry cleaning†
  • Elevators
  • Grocery store†
  • Housekeeping - daily†
  • Ice machine
  • Laundry/Valet service†
  • Lounges/bars†
  • Parking†
  • Restaurant†
  • Valet parking†
  • Wheelchair access†
  • Wireless internet connection in public areas†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's program, onsite †
  • Fitness center on-site †
  • Kayaking †
  • Pool †
  • Snorkeling †
  • Spa †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8593 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great resort!

    Fabulous resort with the most accommodating, professional, kind staff. Great restaurants. I just wish it weren’t so far north. Great access to Isla Mujeres, tho!

    Dec 31, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Very disappointing

    Tonight is NY eve here and our kids are hungry. We have to order and PAY for 9 pm room service at this all inclusive resort. We dressed up and walked around to the 3 resort dinner places which are part of the all inclusive meal package our family paid up front before we arrived. We were told that there is an extra charge for dinner reservations and there are no seats available anyways as it was all sold out days ago. The manager told us to go back to our room and PAY for room service which will take extra long since they’re busy. Also, no activities tonight except for the dinner shows. We see other guests walking around confused also. It is also disappointing that the excursion activities which also cost extra are limited in availability, and they cannot recommend other activities outside this resort. There are so many other better places to stay.

    Dec 31, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Awful Vacation

    If you want a relaxing vacation this is not the place. Our suite is beautiful but you cannot get a seat at the pool at all. People “claim” their seats at night and the staff allow it. It seems that people pay the staff to save their seats. I was actually told to get off a seat that no one was using , first thing in the morning; no one even at the pool yet. Service is also pretty hit and miss. Beach is nice. The Italian restaurant is excellent, the others are ok. There are better resorts to stay at.

    Dec 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    AWESOME RESORT

    The resort is hands down one of the best for entertainment. The entire team was amazing and truly made our stay special. Our housekeeper, Rosario, was an absolute joy. She was confident in her skills, friendly, and incredibly helpful—always doing her very best for us. The Elite Pool staff, from the servers Eric and Ruben to the rest of the team, were extremely professional, attentive, and helpful. The concierge team consistently made sure we had everything we needed. The pools were clean, warm, and well maintained. At check-in, Nubia and Alexandria went above and beyond, assisting us with everything we needed—including quickly arranging a handicap chair for me. There are plenty of restaurant options, and the food is delicious. You truly will not regret vacationing here.

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    SAVE YOUR VACATION!

    Where do I begin? Just DON’T. They constantly harass you to become a member and when you finally bite…they treat you like crap. There is a distinct class system here…and guess what? Members are the scum. I can go to their website and book an oceanfront room but at the front desk—if you’re a member they will NOT let you even pay more to see the ocean. And a big shout out to Marco at the front desk for the condescending “f u” smile. That’s the customer service. The food is MID. And you’re trapped because there’s NOTHING around. Forget finding a decent taco or any good Mexican food at this resort….in Mexico. But if you want super expensive Chinese? They got you. And please don’t forget to BRING YOUR OWN STRAW or they have plenty of METAL ones for you to buy in the gift shop because they don’t have straws on property. Imagine our surprise after ordering a round of frozen blended drinks ($15 each) only to find out we had to wait until it MELTED to physically be ABLE to drink it. My kid used a fork for her virgin pina colada. This isn’t the kind of place where staff greets you throughout your stay nor makes you feel like a valued customer. And when I’m spending thousands of dollars on a 6 night stay I expect more. Villa Del Palmar is a joke. SAVE YOUR VACATION pick some place else. There are dozens and dozens of better choices in the Cancun region.

    Dec 22, 2025
Hotel Advisories
  • AdvisoryThere is an Environmental Sanitation Tax of $33.94 MXN for Adults and $16.97 MXN for Kids Per night payable by the guest at check in.
General Policy
  • Check In: 4:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


    Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy.

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319