LocationPuerto Plata - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7280 reviews
Animation team fire
Bruno, Roberto and Jordany were an amazing animation team. They were funny and friendly. The people who work at the restaurant were very kind and playful. The sunrise are wonderful from the beach and the rooms are clean.
Food good, playa good, animation good
Excellent resort for the family! James was in love with Scarlette! She was entertaining my boy everyday! Thank you Scarlette 5/5! I recommend the resort for the family or if you want to pass some good time with friends
DO NOT PAY TO UPGRADE
I will start with the negatives and then end on a positive note: As the title implies, there is little to no value to upgrading. Our of our party of 5 people, my husband and I were the only ones who paid to upgrade our package at the resort. We still had to wait over two hours for our room to be ready for check in, our room was the exact same size as the others in our party, and we were actually stuck with the worst room - right beside the Ocean Grill Restaurant/beach entrance, where there was loud music every night until at least 10 p.m., then the sound of everyone leaving for an hour. We were also woken up around 5 a.m. every morning to the sound of employees getting the beach and restaurant prepared for the day. The only "perks" we got were 5 bottles of liquor, unlimited towels at from the towel check station and access to the "private beach" (more on that shortly). Our concierge was non existent and booking reservations for any of the resort restaurants was just as much trouble for us than for our friends with the regular package. The rooms are tiny; you get a bed, a desk, a night table and a t.v. stand with a mini fridge. There are no dressers, so you are forced to live out of your suitcases the entire trip. The bathroom is also tiny, with terrible water pressure, and drains that backed up every time we took a shower or brushed our teeth. The beach is OVER RUN with vendors. Every five minutes a vendor is accosting you, and they don't take a simple no for an answer. It was so bad that no one in our group wanted to spend time on the beach, due to the constant stress of dealing with vendors approaching. Even the private beach isn't safe - the vendors are given free reign and they do not stop. If you are planning for a relaxing day at the beach, this is not the resort for you. There are not enough beach chairs or beach umbrellas at either pool (the main or the quiet pool). If you want to reserve a group of chairs together, you need to get up before sunrise and set out your towels, otherwise you won't get to sit with your entire group. And there is only one umbrella for about every 10 chairs, which everyone ends up fighting over in the heat of the sun. Smokers reign supreme here. There is nowhere to get away from smokers except for inside the restaurants. You need to walk through clouds of smoke everywhere you go, whether its the pool, the beach, the lobby, even the kids pool. Smoking is also permitted right outside of the buffet, which is open air, so anyone sitting closest to the outside gets to enjoy their meal with second hand smoke. Now, on to the positives. Most of the staff are extremely friendly (excluding the front reception, which I found odd) and very helpful. The buffet is decent and they change up the food enough that you don't get bored. There are three restaurants on the resort, all of which are decent as well and provide a nice change to the buffet. The entertainment was pretty good; we got to experience a "silent disco" and there was also karaoke, a magic show, dance lessons and more. There is a "mini disco" for kids every night at 8 p.m. that got monotonous, but it was cute to see all the kids dancing and the woman who ran it was fantastic with them. The best place to relax in the entire resort is the "Quiet Pool", which none of the reception staff (or concierge) mentioned to us but we luckily stumbled upon two days into our vacation. The bar at the Quiet Pool is the best one on site with the best drinks and friendliest bartenders. It is the one place you can truly relax in quiet at the resort, and there is a cute pond with turtles and fish to sit beside. If you are looking to unwind in peace, the Quiet Pool is the place for you! All in all, for a cheaper resort it was pretty decent. My biggest complaints are the lack of value in our upgrade and the fact that the beach is virtually unusable due to the amount of vendors.
Awesome Family Resort
This resort was awesome. It was our very first family vacation with our teenagers and we weren't sure what to expect. Everything was perfect from beginning to end. The rooms were nice (be sure to turn on your air conditioner to take the dampness out of the room), the entertainment staff was amazing, the food was incredible, and the pools and beaches were beautiful. We had no complaints and lots of fun. There was nightly entertainment and lots going on during the day. Everyone at the resort was friendly and fun. I would recommend this resort and would go again in a heartbeat.
Great place for a Winter getaway
The hotel rooms were very clean and the whole resort was well kept. The staff was amazing and very friendly, there were activities all day to keep you entertained, a special thanks to Jordany for his enthusiasm during bingo and all the other games he was a part of. The beach was very clean and you could walk for miles in either direction. The a la carte food was really good and the buffet dining was different daily. Thank you to everyone, we will definitely be returning again.