Ventus at Marina El Cid Spa & Beach Resort is the next generation of the El Cid family of resorts, offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape.
Experience breathtaking surroundings, elegantly styled suites and world class cuisine that make for an unforgettable getaway.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3402 reviews
2 star hotel
Terrible experience. Timeshare hotel. Too crowded because of the timeshare In all our vacations to Cancun they have been in 4 + star hotels. this trip was a lightning trip, did not give us the opportunity to look for something better, we assumed that this hotel was classified as 4 stars, but four stars has nothing, ..... of course the hotel is very nice but to begin with there is an additional charge for Wi-Fi,. 😯😯😯 The few restaurants they have are very small for this big place, so at night we had to go out to get some food outside the Resort since because they were so small and so many people and having so little selection of food… was chaos. We were staying for a full week from Monday to Monday in a platinum category ,but surprisingly from Thursday no one was filling the small refrigerator in the room with drinks, beer and water .. I called a few times for customer service and of course all very friendly but that service never arrived. If you don't want to have such an unpleasant surprise like the one we went through, don't come to this place….., I consider it a 2-star hotel
The service is excellent, the pools are plentiful, and the rooms are great! We enjoyed a wonderful week there of extreme relaxation poolside while we were served drinks in the pool. I will definitely go back!!
Solid 4 stars
What they did well: Restaurants: almost all very good. Lots of variety, especially the themed restaurants, such as French, Italian, Ibero-American. Fresh ingredients. Friendly wait staff. If you've never been to a Teppanyaki restaurant, then this one is very entertaining. Pools: Lots of options with different pools for adults, families, loud music, no music... All with easy access to drinks and towels nearby. Did not encounter the issue with towel hoggers in other reviews – perhaps because we went in May, prior to busy season. Entertainment (evening): High quality sound/dance/performers. There is a show every night at 8PM. Also smaller events such as live band/DJ for late night activity. They also had free rental of items such as paddleboard/kayak/football/Jenga. The daily activity schedule is posted in the lobby as well as next to the elevators. Grounds: well maintained and picturesque. Ventus Ha especially was new/modern/quiet, but a little farther of a walk. Ventus was a good mix of newness and proximity to things. Marina was the original hotel so little older but is closer to the family pool where a lot of activities take place. There was a water slide and a rock to jump off of. Can see little animals such as iguanas, turtles, birds, lizards, geckos, and their local racoon-like animal (harmless) wandering freely on campus. Value: great value when purchased through Costco's vacation package. Location: located outside the craziness of the Cancun/Hotel Zone. Right next to the little town of Puerto Morelos which is cute. Security entering the hotel was good, with multiple guardhouses. But walking around town outside the resort felt safe as well. Things that could be improved to garner a 5-star rating: Shuttle into town: This resort complex houses enough guests that there could be an hourly shuttle to bring guests into the nearby town of Puerto Morelos. We did walk it once, but it was too hot and there were no sidewalks. They do offer free bicycle tours, but with the same issue of heat. The hotel will call a taxi for you, but they charge $12 USD for a one-way ride which is less than 1 mile. Uber is not readily available here. Wi-Fi internet: The internet speeds are very slow, even to load basic webpages. Also, there is a limit of 2 devices. In today's world, internet is so important that unlimited fast internet should be standard. We ended up getting a Telcel sim card in town, which worked fine. (there are reports of other carriers having poor reception here) Other opportunities for improvement that I did not factor into my rating: Ocean: rocky to walk on and too much seaweed underwater to see much snorkeling. The neighboring plot of land to the north is vacant so dead seaweed builds up there and there was an unpleasant sulfur odor at times. Would recommend booking a snorkeling excursion if you want to see that kind of stuff. Wristband: their wristband was basic and felt a little childish. Could be an opportunity to be more elevated and also incorporate NFC to open the room doors. Upselling: there was some upselling, such as pitches to upgrade to Platinum, attend their vacation club presentation, or buy excursions. We were ready for these as I had already read many reviews, but it could be annoying for other travelers. I tipped those guys a few dollars and they left us alone afterwards. Restaurant reservations: Dinners at the non-buffet restaurants require reservations. They allow you make 2 restaurant reservations per day. Because we were aware of this up front, we were diligent and were able to make ours. But we saw that some other guests weren't able to get some. This could be simplified by having an online reservation system.
Decline the invitation for the 90 minute sales pitch
The time share pitch was brutal, of course the phrase time share is quickly dismissed and described as purchasing a point system. Anytime you're asked for a 20-year commitment with annual fees and a cost of 6 figures to join, call it what you will, sounds like a time share to me. This started the week off on a bad note for us. A 90-minute pitch turned into a 4-hour pressure sales ordeal. My advice is simply declining the offer to even participate in the pitch, whatever incentive they offer you is NOT worth your time. Why would someone start a customer relationship off with a lie. I don't do business with people who are not upfront honest with me. In addition, if you enjoy beach vacations, go somewhere else, the beach was in bad shape, despite the diligent work of the staff to try to keep the beach free of the seaweed, it was overwhelming along with the stench of the rotting seaweed being overpowering. I was told this was a seasonal issue, so I can confidently say; avoid late May if you like the beach.
Another great stay at Ventus.
Fantastic stay! Again Wonderful place, Wonderful People, complete relax. This is what a perfect vacation should be. Perhaps next year the beach will be restored, you guys are making great progress. Your greatest asset (beside the fantastic location) is your people. Again, Thomas at the Platinum Club sunshades - he made every day a great day. Extremely helpful and friendly. Luciano must be your Best Waiter. Hands down he is a winner of the Best Server category. Every time he goes the extra mile, and then some. Beside him, on the #1 spot in the Server category is Javier - the King of Mercado de Dolores! Always smiling, always helpful and always making you smile. Then there are our butlers: Leopoldo, Allan and Tony (hope you had great vacation Tony and Leo - hope you battled your cold). The Three Amigos that made our stay truly worry free.