Ventus at Marina El Cid Spa & Beach Resort is the next generation of the El Cid family of resorts, offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape.
Experience breathtaking surroundings, elegantly styled suites and world class cuisine that make for an unforgettable getaway.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3144 reviews
Great mid-tier resort!
Spent 5 days at this resort in January with five other families. So let me start with the great/good: 1. Resort is very clean, there are staff that are constantly cleaning, touching up paint, trimming branches, etc. The resort is very well kept. 2. Checkin was easy, but they are pretty strict on 3pm checkin. 3. Staff is amazingly friendly. 4. Staff working the entertainment at the family pool with water slide works very hard and really try to engage guests. 5. Kids club and teens club are good, wish they had better activities. Kids club spent evening watching a movie. 6. Plenty of staff walking around pool area to take drink orders. Now with some feedback: 1. Food selection at resort was solid mid-tier. The “famous food” court market that everyone hypes, opens at noon and closes at 530. Hours are terrible. 2. Reservations at restaurants are impossible to get. A joke, but if you are able to get one, it’s a good experience. Food quality is again, solid mid-tier. 3. While checkin was easy, they don’t really give you an overview of restaurants and where to eat. You are left to figure it out yourself. The “map” they provide you is terrible! I can make a better color print at home. So hard to read. I didn’t realize until day two that there was a bakery serving coffee and morning baked goods. 4. They only have one type of bottled water to buy on the resort. Evian and it is $11 USD for one! Highway robbery!! 5. If you don’t reserve the platinum, they treat you like a second rate guest. I got a deal through Costco and for the price thought of it as a value mid-tier vacation. Go with that mentality and you will be fine. 6. Right at 7am the golf carts start wizzing around the resort and can be heard while trying to sleep. Not great. Don’t forget to tip! The staff are great, it’s the operational side that needs some work. PS - stay away from the “free gift” at checkin. It’s a timeshare ploy.
My wife and I go to Mexico every January for the Luke Bryan “Crash My Playa” Country Music Festival at the Moon Palace Cancun. After spending 6 very exciting and hectic days, we went the The Ventus EL CID to relax and unwind for 3 more days. We enjoyed our stay at the Ventus very much as we were able to unwind, relax and enjoy the resort, fishing and entertainment
Beautiful and Relaxing
We stayed at Ventus in mid-January 2023. It was a quiet week that was primarily adults staying there. We did an exchange via Interval International and got a one bedroom suite with a platinum upgrade. We are so glad that we had platinum! The Platinum Lounge staff were always helpful - from setting up Wi-Fi to breaking big bills for us. We enjoyed stopping into the Platinum Lounge by the Ventus infinity pool for snacks during the day. Our butlers Emilio and Javier were excellent! Both of them communicated often via text message and stopped by to check on us. They took care of dinner reservations and arranged for special birthday surprises. We enjoyed the multiple pool options between the three resorts: the pool at Marina had the most action with afternoon activities, music, and a swim-up bar. The adults only area at Ventus was a lot of fun in the late afternoon when everyone gathered in the large hot tubs for sunset. We also enjoyed the quiet and tranquility of the adults only rooftop pool (Ruf) at Ventus Ha. Luis, who took care of us at Ruf, is so friendly and helpful! The food at all resorts was good - our favorite dinner was at the La Marina (seafood) Restaurant. We tried all of the breakfast buffets, which had mostly similar food, and enjoyed the ambiance of the breakfast buffet at Ile de France the best (Antonio was our server and wonderful!). We walked the 20 minutes into Puerto Morelos - there is a dirt path next to the road and it was an easy walk. We got great souvenirs at the big grocery store there! Airport Transportation Tip: The free El Cid transportation that we reserved ahead of time was easy to find at the airport and very efficient.
Manuel and Arè were the best men to take care of us! We were new to all inclusive and new to butler service. They made sure that we had the best of everything they were able to offer. Literally if we needed anything at anytime I felt fully comfortable to text or call either of them. They shared their valueable information with us like pro tips for the resort. They were so plesant to talk to about anything. If I was able to afford a full time personal concerge I would have asked them to come work for me!
Very nice and well kept resort. Service by staff was excellent. Food was good with plenty of choices. Wish the pools were a bit warmer. Plenty of entertainment and activities. We are already planning our return next year!