Turtle Bay Defines Oahu’s Fabled North Shore. With almost five miles of beachfront and one of the most mesmerizing settings in the Hawaiian Islands, Turtle Bay Resort is the perfect place to take in the azure splendor of Kawela Bay, Turtle Bay and the windward view of the South Pacific. Only 45 minutes from the energetic pulse of Honolulu and Waikiki, we are the only destination resort on Oahu’s North Shore, which National Geographic has just described as being 'one of the wonders of the world – one of the planet’s most awesome places.' Spectacular ocean views are on display from every one of the Resort's 443 magnificent accommodations, including luxurious beach cottages, villas, guest rooms and suites.
Location
North ShoreProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory Resort Fee Inclusions:
• Two Refillable PATH Water Bottles, (refill stations are located throughout the resort for your convenience)
• Use of Business Center Facilities
• Arrival Lei Greeting
• Daily Resort Activities, (see The Guidepost for calendar of daily activities)
• Use of Resort Cruisers (45-min per day/per guest, based on availability, 2 cruisers per room)
• Unlimited Toll-Free Local & 60-Min of Domestic Long Distance Telephone Calls
• High Speed Wi-Fi, 10mbps
• Use of Beach Toys & Boogie Boards at Kuilima Cove, (based on availability)
• Use of Beach Umbrellas and chairs at Kuilima Cove, (based on availability)
• Daily Basket of Range Balls, (after 12 noon)
• Admission to a Fitness Lesson of the day
• Use of GoPro Camera for up to 24-hours
• One Hour Pickle Ball Court usage
• 45-minute Photo Session, (images available for purchase)
• Complimentary use of Beats Pill Speaker, (based on availability)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6365 reviews
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Jan 03, 2025We love the perfect Turtle Bay Resort
We had the most amazing stay over Christmas at the Turtle Bay Resort. We've been to this property many times in the past and we as a family feel that it turning into a Ritz will definitely be an upgrade. Are there things management need to iron out? Absolutely. But that is true with any changes. If you absolutely NEED that Ritz Carlton experience, just wait 6 months until they've worked out their kinks. Think of this as still being in their soft opening time. If you're not stuck on having that and you are happy with the most friendly staff experience and the most beautiful beachfront resort property look no further. Upon arrival you will be greeted with the best team of Bellmen who will start you smiling and feeling that Aloha spirit. Then your jaws will drop as you walk through to the lobby and be floored with how absolutely stunning the views are from all directions. As you await your turn to check in you won't even mind the wait if you gaze at the perfect scene behind you. We wanted to thank Tanner and Scott who went above and beyond to make our room arrangements perfect as we were traveling with our teen boys. We didn't call ahead but they were able to move things around even though it was Christmas and they must be fully committed. You gentlemen were awesome! Our room had the view of the surfing beach and our boys had the view of the sandy beach and both were amazing. We had the sunset and they had the sunrise. You can't go wrong with either option. We left our lanai door open each night to listen to the sound of the waves lull us to sleep. We closed the blackout curtains and that was plenty enough to keep the lights from the resort from interfering with our sleep. Note that this will turn off the AC but the fresh Pacific ocean air in December was magnificent. We dined at all the restaurants that the resort had to offer and found that everything was delicious. No complaints except for the longer than average wait for our food at the pool. That might be one note we have for management that may make Turtle Bay perfect. I did hear a few staff complain that the kitchen leadership isn't there so maybe they should try to poach someone from a hotel in Waikiki to whip that in shape. I know places like the Marriott in Waikiki have their stuff down pat even when they are at full capacity. We hit the Lip bar every evening and we met so many amazing bartenders. You could tell how much they love working there and most have been there for a while. Our most favorite was Rosie who told us many amazing fun tales of Oahu and made great recommendations. If you don't want to stay in the resort for all your meals, as the resort is isolated -- in the best way possible -- from the rest of Oahu, you can do a quick drive 5-8 mins to the food trucks and have the best shrimp scampi you'll ever try at Giovanni's shrimp truck. Or drive the other way to Ted's -- their coconut chocolate pie is friggin to die for. Drive further down about 20 mins you'll find yourself in Haleiwa with tons of food options. With all that said, you definitely need a car when you visit Oahu or you'll find yourself pretty limited. Be respectful of the locals, appreciate their culture and don't be a A-Hole just because you can afford to stay at the Ritz Carlton and you will have the best time.
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Jan 01, 2025Stay away for New Years
We stayed in the area over Christmas and New Years. Part of the reasoning behind booking there was expecting to give our children a New Years Eve they’d never had before. Well we were very, very disappointed. They put on a $500/ticket gala and that was it. We sat on a beach hoping for fireworks or just anything and got absolutely nothing. Meanwhile the sky was absolutely lit up with fireworks all around us and our kids were asking why we couldn’t see anything. We asked around a ton prior to NYE and were never given a clear answer. Mostly just “yes, there should be something” so that lead to us choosing to stay at the property rather then drive elsewhere. For a property as “elite and high end” as this there should be a clear and definitive answer to an event like NYE that families want to make spectacular for what’s usually a once in a life time trip. And some place like this should just be something else besides a “gala”. Kids do not want to go to a gala and families don’t want to have to pack up and travel when they’ve booked in a place like this. Do not come here to celebrate.
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Dec 29, 2024Great secluded location but terrible overall experience with service, food and amenities
We typically stay at a Ritz Carlton when available. This was our first time at Turtle Bay and we had high hopes. Unfortunately it did not live up to our expectations for what we have come to expect for a Ritz Carlton and for then high prices they changed. We do not plan to stay here again after a very disappointing stay.
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Dec 16, 2024
Everything You'd Want
So here's the thing, Turtle Bay has everything you'd want in a beach resort. On the western side of the hotel is a gorgeous pristine, rocky beach. Always dramatic; sometimes wild surf, sometimes calm surf—always perfect for wave watching or enrolling in the surf school. The eastern side of the property has Kailua Cove, a protected bay for beginner’s snorkeling or professional sunbathing. A bit past that you’ll find serene, seldom crowded sandy beaches and some great hikes / walks. Also on Kailua Cove is The Beach House restaurant by Roy Yamaguchi. Not part of the hotel proper, but you can charge to your room. Food and service is excellent. I mean really excellent. The pool area of the resort has three areas, an adults only deck with a hot tub, and pool. A children’s splash and play pool, and a family lounge pool. The bar at the pool has a simple but varied menu and solid service. The food at the hotel is good, wonderful service, nice menu selections and kudos to the Ritz for using local farm to table when possible. When you need a break from resort meals, a wonderful food truck “village” is just an eight minute drive east to Kahuku, and old town Haleʻiwa restaurants are about 20 minutes west. There are several building choices, the three wings of the hotel proper (the absolute best views) and the bungalows with larger, elegant spaces, but some views are partiality limited by foliage. Regardless, you just can’t go wrong with the views and ocean breeze. If your doctor prescribes fresh air and calm, this is it, go heal and rejuvenate. Check-in was friendly and certainly establishes the mood du jour of the Aloha spirit. The hotel itself has been through oh so many owners over the decades, currently a Ritz / Marriott. The good news is that much of the staff is the same as before, and you can earn Marriott points to use on a return visit. The bad news is that it now has the Ritz brand mark-up. (Pretty silly rant follows, but actually heard several other guest comment on it as well, so I guess it matters.) The saddest part of the new ownership is the replacement of the logo wear with the Ritz crown... the stand-alone Turtle Bay logo was iconic, fun to wear and to display. The Ritz logo is kind of like the Hard Rock logo - been there / done that clothing. Turtle Bay Ritz Carlton is near perfection, I sure hope their development plans don’t ruin it, it really is one-of-a-kind paradise with wonderful hospitality, there just aren’t many places like this on earth; appreciate while you can. This was my third stay and their will be a fourth... fifth... sixth...
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Dec 16, 2024
Great location and views
Location is amazing. Great walking trails… amazing views from the rooms. Was a little surprised no turn down service - this is something I would expect at a property like this. Complimentary pickleball was a plus. Sunsets from the lobby bar are incredible. The Rooms are great for a couple but if you are a party of 3 or 4 they may be a little cramped.