Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Express check-out
- Free high speed internet connection
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Express check-out
- Free high speed internet connection
- Game room
- Gift/News stand
- Hairdresser/barber
- Luggage service
- Multilingual staff
- Property does not offer onsite COVID-19 testing
- Property does not require health documentation at check-in
- Safe deposit box
- Sauna
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6 reviews
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Jul 19, 2025First Class
This place was incredible. The rooms are gorgeous and the entire staff was super nice. I highly recommend staying here. Great business trip
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Feb 18, 2025Great food! Great Massage! Need Better Customer Service at Check-In and Pool Renovations
Ana and Andrea are amazing masseuses! Their hospitality and attention to detail during the massage service was exceptional. Both had great attitudes. The Spa was actually beautiful and modern. However, the ladies at the front who checked us into the massage were not too friendly. When I "checked-in", she was quick to reiterate that I was late and I knew that I was but it was out of my control, since the restaurant downstairs took long. I told her that I was okay with that and that I accepted that I would lose time for my massage. She also stated that they couldn't give me "more time" because they were packed with back-to-back sessions. However, I only saw one lady in the waiting area after our massage and they took some time to get us into the massage room (from the waiting room). The second lady at the front desk kept telling us that they were "about to close" when we were enjoying the locker area, steam room and sauna. It was still early when she was saying that. She also scolded my friend about asking for another robe when my friend claimed that she discarded hers in the hamper due to leave the locker room to go eat and then come back to hang out with my mom and I in the steam room and sauna after lunch. A massage/day pass is an investment and definitely not cheap (especially after all their additional fees). There is a $35 fee to share the massage room with someone else and also an upcharge to go from a Swedish massage to a deep-tissue massage. Gratuity and service charges are automatically added to your statement. The front-desk women did not like the fact that they had to break these fees down. I could just tell, but a consumer is in their right to verify what they are paying for. I really loved the restaurant for both lunch and dinner. It had an array of Greek food like Greek nachos and gyro. The burger and fries were great as well! The pool area is nice as there are two large pools (swimming and family pool). There are also 2 hot tubs. I liked the area but I did observe some deterioration like mold in the pool trims and flooring, as well as cracked areas. Overall, I would return but I think it needs some upkeep and better customer service.
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May 20, 2023Regular
Es un hotel un poco sucio. Y los blancos estaban de mala calidad. El servicio no era bueno. Me he quedado en otros Trump, y este fue el más malo. El spa y el gimnasio son bastante regulares. Desayuno malo. La ubicación si es muy buena. De resto no lo recomiendo.
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Dec 05, 2022
Miami at its best!
I loved the ambiance of the hotel. The friendly staff and of course the amazing ans talented pianist Sheila in the lobby. It just made my stay so much more enjoyable and entertaining. What a fabulous time I had.
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Nov 03, 2022
Hosted Wedding During Stay
- Had wedding here, Hotel check in/reservation was a tad messy upon checking in but got resolved -Location is wonderful, all rooms have breath taking views whether beach side or city views -Staff is incredibly polite and professional - Food portions are wonderful, whether dining with the restaurant or with room service, both had very lovely presentation and speedy and polite service - Hotel was recently renovated but it looks like they probably hired the cheapest contractor available some ground clean, some not, with peeling wall paper and looks like a leak on ceiling in front lobby - Had one of the 2 rooms I booked leaking over the closet, which held our wedding clothes in it, luckily was not ruined. I saw peeling wall paper around the general area that also looked like previous repairs were made probably for the same leak so hopefully they can fix it indefinitely this time. - 18% to 20% Gratuity is included in 90% of your purchases for bar and food - Checked my receipt/charges before leaving and glad I did, they corrected the extra charges. One of my wedding guests didn’t see until they left but I was told the hotel is working with them to rectify this situation - Valet is a costly must if you have a vehicle, even trying to get in to valet your car can be rather chaotic - All the rooms are linked by doors in between them, that can lock - The rooms are pleasantly almost sound proof which is nice if you like to sleep without hearing people walking above you - Great for a leisurely vacation! But not sure if I’d recommend for a big event.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detectorThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Parcel deliveries will be accepted only for guests in house or checking in less than 10 days from the day of receipt (surcharge). The property will not accept more than 30 packages per room. The size of the package cannot be more than 2.25 cubic feet in volume (approximately 18 inches x 18 inches x 12 inches). Any deliveries received after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.
Special Checkin Instructions: Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Know before you go: Pool access available from 8:00 AM to 9:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Free in-room WiFi has a 8-device limit. Parking height restrictions apply. Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: USD 50.85 per accommodation, per night The resort fee includes:Beach accessBeach loungersBeach towelsConcierge serviceFitness center accessIn-room bottled waterIn-room coffeeIn-room safePhone callsPool access We have included all charges provided to us by the property. The daily Resort Fee also includes the following: daily virtual newspaper; local phone calls up to 20 minutes per day; and pool and beach attendant gratuities.
Optional Fees: Fee for buffet breakfast: approximately USD 39.99 for adults and USD 17.50 for childrenCovered valet parking fee: USD 50 per night (in/out privileges)Pet fee: USD 25 per pet, per dayService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)Rollaway bed fee: USD 50.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.