Customer Ratings & Reviews
TripAdvisor Traveler Rating14325 reviews
5 Star Name 1 Star Property
You will need to pay a mandatory “resort” fee. Thing is there is no resort. Pool was not open. There is no whirlpool. I did not get housekeeper and when asked why I was told they were short staffed. BS. The place is old and outdated. It is dirty and needs repair. Spend the extra money and stay at a new property.
The hotel was outdated Rooms had very poor lighting. The carpet was old and ugly. The bathroom was old and basic tub/ shower was old and chipping. The bed was ok but had to ask for more than one pillow Nothing special about this hotel. With all the hotels to choose from we will never choose this one again.
Stay at Motel 6
Double Tree at Tropicana is the worst in the Hilton property. You would get better rooms and breakfast at a motel 6 for the money. You will not get the room you reserved. They give you credits for breakfast but only place you can use it is at a coffee stand.
Worst Hilton Property EVER
Worst Hilton property EVER!! If this was my first Hilton, I'd be staying in Marriotts from now on. In the middle of the desert and my room doesn't even have AC. Not that it's not working, it doesn't have it. I had to open the balcony door to let in some cool air. And how is it a Doubletree without effing cookies? If Marriott sees this, give me the equivalent of lifetime Diamond status and I'll never stay in another Hilton property!
Stayed here while attending a conference
The room was comfortable and clean but the hotel in general has been neglected. The carpet in many common areas and conference rooms was torn and ripped. In a conference room there was a large patch with duck tape, cracks in the ceiling and mold around the air vents. The smell of cigarette was overwhelming as soon as you enter the building.