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Resort Details
Hotel Advisories
Customer Ratings & Reviews
TripAdvisor Traveler Rating
50 reviews-
Amazing stay - Javier Bisbal
My Husband, Daughter and I stayed at this hotel in Barcelona between 15/11/24 to 19/11/24. The hotel is beautiful, staff are extremely friendly and accommodating and in particular the Resident Manager - Javier Bisbal went above and beyond to look after us during our stay. Barcelona is a beautiful, great and lovely city to visit. Mrs Priti Popat
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Amazing hotel
This hotel certainly has the wow factor! Fabulous rooms, great views, super comfortable beds. Disappointed that the pool was closed (it stated that it is closed from October 1st, this was September 30th), with a gate across the entrance. Some people got in and were using it we noticed. The pool area was lovely, as was the weather. Unfortunately there was no shade to sit in, as none of the umbrellas were up and we couldn’t budge them! We had a pleasant lunch at the all day restaurant. Breakfast was ok, not brilliant. This is more of a business area, so no sightseeing within walking distance but a very short drive to the airport.
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Looks great but a bit soulless - breakfast poor
It’s a nice enough looking hotel - very modern and clean. Doesn’t feel greatly personal or welcoming. Rooms are spacious and as per the rest well done out throughout. Top deck bar was not open which is a shame as that for me is one of the reasons you book a hotel like this. Breakfast very poor in selection and choices - scrambled eggs like a porridge. For the price I wouldn’t recommend and feel you could find somewhere more engaging.
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11-15th August trip
CHECK IN - Arrived at the hotel at 9pm exhausted and hot. It was very quiet but we were not offered a welcome drink or water. Check in took ages then almost had a heart attack as the person at check in was about to charge us an extra £800. Luckily I had the printout of the cost - I booked direct with the hotel. He didn’t have a clue what he was doing. Then charged £800 on my debit card as a deposit. I was not advised anywhere in the booking process this would happen. He said booking.com should have told me. I reminded him again I booked direct on the hotel website!! Less spending money for us as £800 was taken (and not returned until 8 days after the trip). TERRIBLE check in experience. ROOMS - these were truly 5 star. Beds were comfortable and wash room lovely with everything you need eg hairdryer, toothbrush set, nice toiletries. We booked two rooms and were next to each other with a huge window and beautiful view. SERVICE - Tried calling reception multiple times even at quiet times with no answer. I was trying to get an iron and asked for one three times. After 48 hours I finally got one but it was so old I couldn’t see the markings on the dial! When I plugged it in it sparked out! Another two calls for another iron which finally worked. Rooms were cleaned really well daily. STAFF - were really friendly and a lovely lady called Camile showed us around the hotel when we mentioned we were a little lost as to where everything was. She also said she would feedback our bad check in experience although we didn’t hear back. BREAKFAST - was great and one of the best I’ve had with quality food. A wide variety with a huge choice although does get repetitive after day 3 FACILITIES - Pool was nice but a little muddy. The pool advertised is the one you have to pay €75 for. When Camile showed us around we were told that the sauna was open and steam room not ready yet. When I went to use the sauna I was advised that it was €25 and only free for Red Level! So seems like staff give conflicting information. Gym was small but suitable. Lobby was really grand and nice. They could do with a few water dispensers or tea/coffee facilities there as it is a nice place to relax outwith the room TRANSPORT - great Metro links. We got the metro from airport straight to Zona University which is about 5 mins to the hotel. We got the t-usual card and made good use of the buses and metro to get to our destinations. A bit far from the city centre and some metros do get a bit overcrowded and hot at peak times. We also used the free shuttle van (capacity of 7 people) once that took us to Pl Catalunya - this is only one way. Unfortunately this was my worst check in experience ever and resulted in me giving 3 stars (as well as some lacking customer service) instead of 5.
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Beautiful resort in the city
What an amazing place for a getaway from the hustle and bustle of the city. I loved every aspect of my stay! The staff was exceptional, the breakfast was delicious, and the rooms were comfortable and beautifully maintained. I’ll definitely be returning!