The Westin St Francis San Francisco on Union Square

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1290 reviews

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  New, fancy entrance lobby bar, with a question mark.

  PROs: the personnel is always kind. The Club is fantastic, in my opinion, from decor to service. The museum displays are a treat for grand tourers. Very fine rooms in the old towers - the showers are something special. A QUESTION MARK: new lobby, was it the right decision? There was a wonderful, yet unutilized entrance room, facing Union square. There was a bar on its right side and a room for private meetings a few steps up on the left side. The bar is gone and they created a squared-shaped bar in the center of the room, placing plants, sofas and tables all around. The right wall has become a window with backlight. The style is a sort of blend of Art Deco and Frank Lloyd Wright prairie's period glass windows. It blends wonderfully with the whole building, although one could object, it's putting Art Deco-inspired decor in a New-Classical house. PROs: beside providing revenues, it has accomplished two main functions, in my opinion: 1. it has upgraded the Westin St. Francis: more lively, more upscale, more old fashion, high class living vibes than before. 2. it has transformed an unutilized space (sort of, because walking in a spacy, classy hall adds to the experience anyway) in a must-see. CONs: 1. Personal taste: I hate sitting at a bar and seeing everything that is underneath the bar, on the side that's opposite to where I sit. Admiring an ambiance full of dressed- up people and dishwashers or used plates is just not my idea of fine dining. 2. there's no more fancy entrance to the Westin St. Francis, if the bar is operating. You're directed to a tiny door, lousy corridor, 2-3 stars entrance. It drags from the experience and it creates a major inconsistency with the upgrading of the hotel that is offered by the renovation. Can't imagine an easy fix.

  Dec 30, 2025
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  Jeff Aquino at the Westin Union Square San Francisco

  As we approached the desk, Jeff immediately smiled and made us feel welcomed. Thereafter he was very attentive to our request. He went above and beyond answering our visitors questions made the effort to make sure we were aware of the generous perks offered by the hotel. As senior women, we are often dismissed. He was not one of those. He was very patient, attentive and informative. We felt him a very caring individual. You are fortunate to have him as an employee!

  Dec 20, 2025
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  Another Amazing Stay

  Just completed another return visit at the Westin St. Francis and it was truly amazing as usual. My room on the 28th floor facing Union Square offered amazing city views of the lights and of course the heavenly bed made for the best night's sleep. The club lounge food and service each morning were wonderful as was the new bar and service there. Can't wait to make another return visit next year.

  Dec 17, 2025
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  Happy Birthday Momma!

  As soon as we got there, our concierge Jeff Aquino was magnificent! He made us feel right at home. He called and booked us reservations at an Italian restaurant for my mother’s 70th birthday. Let them know to make it special. Walk me through the Uber voucher that was given to us and make sure we were on our way thank you Jeff for making this a weekend. We would never forget! We will definitely be coming back to the Westin Saint Francis!

  Dec 14, 2025
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  Large rooms, but soft product requires improvement

  I was fortunate enough to receive an upgrade for this stay to a one bedroom suite. The suite had large rooms, with a bedroom and a corner lounge with views over the city. The suite appeared to have been formed of two former bedrooms with two bathrooms provided. Both the lounge and the bedroom had a large TV. The lighting in the lounge was hard to operate with no central switch, each light had to be turned on/off individually. Whilst the room was clean on arrival, the service from housekeeping was inadequate. On arrival after a day out, a half job had been completed in the room with the bed unmade and a used duster left on the floor. They did not return for the remainder of the day. The staff in general were rude and dismissive. The hotel has a lot of history and has the potential to offer an amazing experience.

  Dec 08, 2025