Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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The St. Francis in City by the Bay
First of all, the hotel is beautiful. It's very centrally located and within walking distance to shopping, restaurants and several tourist attractions. The accommodations were great, the bed was especially comfortable. The Club Lounge was served a great breakfast and good appetizers during Happy Hour. The Saint Francis offered several lovely amenities in addition to the Club Lounge for Bonvoy members including an afternoon wine tasting. We also enjoyed having night caps at the bar. My husband loved the espresso martinis, and I totally enjoyed having a hot toddy before turning in for the night. Although all of the staff members were helpful, our concierge, Jeff Aquino, was wonderful. He provided excellent information and guidance and has the perfect personality for his role. He went above and beyond to ensure that we enjoyed our stay as well as made solid recommendations about where to go and what to do. Jeff is a welcoming presence and a valuable asset to the hotel. We look forward to future stays at the Saint Francis.
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Beautiful hotel, helpful concierge.
Beautiful hotel with great views and centrally located right next to a historic cable car line. The best part was how helpful the concierge was. It was my first time visiting San Francisco and Jeff Aquino was super helpful in showing me how to get around with public transportation so I could see the most iconic parts of the city during my short trip. Jeff's help went a long way in making a memorable first visit.
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Jeff Aquino
Jeff Aquino was an amazing Guy we truly enjoyed him welcoming us to this amazing hotel. The rest of the staff was amazing too, but Jeff really mad our trip fun and helped tell us about all the amazing places to visit. We loved how the staff treated us. 10/10 for sure.
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Outstanding hotel and customer service
Many of us have heard of the famous Westin St. Francis Hotel on Union Square in San Francisco. I travel extensively for business. Over the years I have stayed at this hotel dozens of nights. And, while there are newer hotels in the area, the Westin St. Francis is a standout. The rooms are wonderful. The location is fantastic as it is close to freeways, dozens of restaurants, and local entertainment. But in the end, it is the staff and management that is amazing. From the valet folks to the lobby restaurant staff and the cleaning crew, everyone is pleasant and helpful. However there is one person in particular I would like to point out, Ms. Elizabeth Gignac. Ms. Gignac was professional, patient, extremely courteous and understands how to provide exceptional customer service. She is a wonderful example of someone who consistently exceeds your expectations. I will be staying at this hotel for all of my future trips to the area. I strongly recommend this wonderful hotel.
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Painful checkin process
I have come to this hotel various times and each time the most painful part is the checkin process. The gym is a plus and it’s centrally located but this process reminds me why I don’t stay here. I thought I’d give it another try but there are other Marriott options in SF. No one should wait more than 5 minutes to check in.