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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
1200 reviews
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Dec 18, 2024Horrible guest relations and manager
Unacceptable hotel guest services. They simply refused to connect to a guest room when calling. We have guests coming from overseas without cellphone and they simply would refuse to connect even though we have the full reservation info. This makes no sense since just a day earlier another operator was able to connect simply by providing the full name of the guest. What kind of a hotel is this? As a gold elite member simply disappointed at the LACK OF SERVICE and ATTITUDE of employees who simply claimed "he was the manager" (doubt it - what manager just routes phone calls - should be doing more value-add work if he was the manager).
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Dec 17, 2024Beautiful Hotel, But This Year Was Disappointing
Our family has a long-standing tradition of staying at the Westin St. Francis during the holidays, but this year, we were conflicted about returning since the workers were on strike. Unfortunately, we decided to keep the tradition alive, and I wish we had chosen another place instead. While the hotel itself holds a special place in our hearts, the overall experience this year was disappointing. There was a noticeable amount of trash around the premises, which took away from the typically elegant atmosphere. The protesters outside were understandably vocal, but the noise made it hard to relax and enjoy our stay. On top of that, the line to get breakfast in the morning was a frustrating 30-minute wait, which was far from the seamless service we’ve come to expect. We truly love the Westin St. Francis and everything it has meant to our family over the years, but this year’s visit fell short. We hope to return in the future under better circumstances when the labor issues have been resolved. Until then, we’ll likely look for an alternative for our holiday tradition.
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Dec 16, 2024
Dont Cross Picket Lines
This looked like a lovely hotel unfortunately we decided to cancel last minute and rebook at an independent hotel instead. Workers have been on strike and we will not cross picket lines. It is a shame that the corporation has not resolved this yet, the workers deserve better.
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Dec 12, 2024
A motel at best these days
This hotel has gotten so bad it’s almost funny. The St Francis was once my favorite hotel in SF, but their total lack of decency and respect for both employees and guests is insulting. They have closed the restaurants and bar for years, done away with room service, and only provide basic budget-level housekeeping. Employees are right to strike for this pointless lack of proper staffing levels. And the picketers pound drums outside the front door at all hours. I wonder how long Westin will keep their name on the building; even the front desk staff are constantly apologetic for the third-world conditions. Stay elsewhere.
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Dec 03, 2024Good
The hotel is in a great location, which is a relative statement in San Fran, what with all the homelessness and public defecation (which I witnessed). The room was large and clean. The lobby bar and restaurant were above average. I'd say it's time for an updating of the decor. The price was right. A worthwhile stay.