General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating683 reviews
Amazing hotel and service
The hote is in a very nice area, where other hotels are and business offices. Gum is super good with plenty of equipment and free weights Being a titanium, I had access to the club longe on the roof top. They have full blfst including made to order eggs. Also open for lunch and dinner. All the staff there (only recal Victor) is extremely helpful and are constantly asking if you need anything. Food was great as well and the deinks have a good selection. The spa is very well kept and the massage I got was amazing !!! If I return to the area, for sure stay there
Nice hotel, friendly staff, just too many hiccups
I stayed at the Westin Santa Fe hotel during my first business trip to Mexico City. Staff was very friendly upon check-in, my Bonvoy status was acknowledged, and I was upgraded to a suite on the 8th floor. The room was spacious, clean, and functional. There was also a welcome snack in my room. Breakfast was good, but the buffet was not as extensive as other international Westins and Marriotts. Choices included typical breakfast fare plus some local fruits and juices. Needless to say, staff was friendly and responsive. The executive lounge had a decent spread, the staff there was extremely friendly, and the outdoor views were spectacular. Now for the hiccups: - the rooftop pool is slightly larger than a bathtub, yes somewhat of an exaggeration but definitely not to scale for this large property. The kicker - it was covered all three nights during my stay, with no sign or explanations - someone claiming to be from the front desk called late one night, asking me to verify my last name [the front desk clerk verified that they did call me the previous night] - a uniformed hotel staff knocked at my door after 11pm the same night as the phone call to tell me my phone was off the hook (it wasn't!). What a weird incident! - there were several restaurant charges on my folio totaling over $600 that I saw as I was checking out. The front desk staff did make the adjustments to remove them, but it was very disconcerting especially considering the two incidents above I will consider staying at this property again primarily because of my room and the friendly staff, hopefully there will not be any hiccups next time around.
Simple deterrents take forever!
I checked in for a long stay at the Westin & the room was quite spacious & well lit with basic amenities as would be expected of a 4 star. I was provided a room on the higher floor which was appreciated. The breakfast too was quite decent & the waiters were quite attentive to any requests. The Sunday breakfast served on the terrace came with a bonus view of the surroundings. The thing that put me off during my stay was the mini refrigerator. On day#1, I found the refrigerator would not open up - the technician did the needful. I realized on Day 2 that the light was flickering & there was no cooling at all & notified the front desk who fixed the flickering issue but did nothing to check the cooling. On Day#3 i again voiced my concern but to no avail. On Day 4 I called for the Guest relation Officer to voice my concern & she promptly attended to the issue & had a technician replace the mini refrigerator with a new one with cooling as expected. It took the Westin management 4 days to fix a simple issue. The guest relationship officer apologized & also promised a points credit to my Marriott's Bonvoy as a compensation. During my 2 week long stay, we crossed paths twice & each time she promised to credit the points. Its been almost 3 weeks now that i have checked out & everything seems to be forgotten. I sent a couple of reminders but they've fell on deaf ears. Promises are meant to be broken it seems! If this is the quality of service, an Elite Gold member of Marriotts' gets at Westin, then I'd probably reconsider my decision the next time i'm in Santa Fe on a business visit.
Great stay at the Westin Santa Fe! We were here for a wedding and enjoyed our stay! The restaurant on site is great, the breakfast spread is FANTASTIC! Service was great- highly recommend staying here. The beds were very comfortable and the bathroom was spacious with great lighting
Magnificent hotel in an amazing city with outstanding people.
Probably one of the best hotel experiences I've had in a long time. The staff here are outstanding. From Fani in housekeeping that kept our room spotless and always left an extra towel, to the concierge, Jerry, who managed a last minute tour to the restaurant staff who made it possible for a long stay with no monotony in dining. A special mention has to go to Joel in the restaurant who listened to any concern and acted on it right away. Nothing was too complicated or off the wall for him to deal with it. All in all a magnificent hotel in an amazing city with outstanding people.