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Customer Ratings & Reviews
TripAdvisor Traveler Rating680 reviews
Great stay at the Westin Santa Fe! We were here for a wedding and enjoyed our stay! The restaurant on site is great, the breakfast spread is FANTASTIC! Service was great- highly recommend staying here. The beds were very comfortable and the bathroom was spacious with great lighting
Magnificent hotel in an amazing city with outstanding people.
Probably one of the best hotel experiences I've had in a long time. The staff here are outstanding. From Fani in housekeeping that kept our room spotless and always left an extra towel, to the concierge, Jerry, who managed a last minute tour to the restaurant staff who made it possible for a long stay with no monotony in dining. A special mention has to go to Joel in the restaurant who listened to any concern and acted on it right away. Nothing was too complicated or off the wall for him to deal with it. All in all a magnificent hotel in an amazing city with outstanding people.
I highly recommend to visit the VP section if possible you will enjoy a nice view of the Santa Fe area
I was surprised about the service from everybody , always welcoming and giving the extra mile at every question I ask. The room may not be as fancy as other Westin Hotels but at the same time is in the top if we compare. The food is a real Mexican state of the art, todays day is almost imposible to find a good place in that serves good quality real Mexican food and I was surprised about the variety of real Mexican taste and quality in their breakfast bufete. Because the quality and service this place is underpriced if we compare to others in the area
Three and a half weeks of luxury
My wife and I spent three and a half weeks at the Westin Santa Fe and I could not be happier. The room, the food, the location, the staff were all well above any of my expectations. First, the room. A great view through the double wall of glass, a very comfortable bed and not a thing more that we could have asked for. A great place to rest and recuperate after a day in CDMX traffic. The location is excellent. Easy walking distance to shops, restaurants and offices with a complete feeling of safety and security. If you are craving Japanese, Mexican, Continental, Fusion or just a Starbucks it's all at your fingertips. But why would you eat out? The food at the hotel was excellent. Each dish that we tried during our stay was perfectly prepared, delightfully presented and we never doubted the skill of the chefs or the line cooks. The Sunday Brunch was amazing, fresh seafood, charcuterie, "antojitos", pizza, pasta, fruit and an amazing array of dishes that invited you to try. All these superlatives cannot begin to express the admiration and respect I have for the staff. From the bell men who greet you at the door with a genuine smile, the front desk staff that go out of their way to make your stay memorable to the housekeeper who changed her schedule to meet ours, I am grateful for them. There are a lot of standouts but the Market Restaurant staff were the reason our stay will always rate at the top. Joel, Juan and the Chef run a tight ship. The wait staff were professional but very friendly, we were genuinely sad to leave. They made our time in CDMX memorable. Congratulation Westin Santa Fe, you have a real winner here. Your facilities are good but the staff are exceptional!
Good things and some problems
Good insonorization, good position for business. House keeping to be revisited for sure, lot of things do not work in the room (like the coffee machine). Breakfast correct, not very large choice, can become chaotic at rush hours. There is no pool, but a bathtub on the roof, 3m long, 2 m wide, 0.9 m deep...enjoy your swim...