Find your balance at The Westin Santa Fe, Mexico City. Our hotel is located downtown in the major business district of Santa Fe. Guests of our refined hotel have direct access to many nearby attractions including the Santa Fe Convention Center and Centro Santa Fe, the second largest shopping mall in Latin America. With over 12,000 square feet of event space, our understated venues are the ideal location for your next meeting or event in Santa Fe. Recharge with a number of enhanced amenities including our Heavenly Spa by Westin™ or our state-of-the-art WestinWORKOUT® Fitness Studio. Enjoy eclectic, nutritious dishes with locally sourced ingredients at our on-site restaurant, Market Kitchen. Each of our pet-friendly hotel rooms and suites features signature plush bedding, marble bathrooms and stunning views of Mexico City or the valley.

Property Information

Year Built: 2010
Last Renovation: 2010
Floors: 11
Nonsmoking rooms: 259
Suites: 35
Total rooms: 224
Total rooms and suites: 259


Resort Details


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Hotel Advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 12
Pet Policy Pets Allowed: Pets Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 683 reviews
  • 5.0 star tripadvisor rating
    Amazing hotel and service

    The hote is in a very nice area, where other hotels are and business offices. Gum is super good with plenty of equipment and free weights Being a titanium, I had access to the club longe on the roof top. They have full blfst including made to order eggs. Also open for lunch and dinner. All the staff there (only recal Victor) is extremely helpful and are constantly asking if you need anything. Food was great as well and the deinks have a good selection. The spa is very well kept and the massage I got was amazing !!! If I return to the area, for sure stay there

    Oct 19, 2023
  • 4.0 star tripadvisor rating
    Nice hotel, friendly staff, just too many hiccups

    I stayed at the Westin Santa Fe hotel during my first business trip to Mexico City. Staff was very friendly upon check-in, my Bonvoy status was acknowledged, and I was upgraded to a suite on the 8th floor. The room was spacious, clean, and functional. There was also a welcome snack in my room. Breakfast was good, but the buffet was not as extensive as other international Westins and Marriotts. Choices included typical breakfast fare plus some local fruits and juices. Needless to say, staff was friendly and responsive. The executive lounge had a decent spread, the staff there was extremely friendly, and the outdoor views were spectacular. Now for the hiccups: - the rooftop pool is slightly larger than a bathtub, yes somewhat of an exaggeration but definitely not to scale for this large property. The kicker - it was covered all three nights during my stay, with no sign or explanations - someone claiming to be from the front desk called late one night, asking me to verify my last name [the front desk clerk verified that they did call me the previous night] - a uniformed hotel staff knocked at my door after 11pm the same night as the phone call to tell me my phone was off the hook (it wasn't!). What a weird incident! - there were several restaurant charges on my folio totaling over $600 that I saw as I was checking out. The front desk staff did make the adjustments to remove them, but it was very disconcerting especially considering the two incidents above I will consider staying at this property again primarily because of my room and the friendly staff, hopefully there will not be any hiccups next time around.

    Jul 09, 2023
  • 3.0 star tripadvisor rating
    Simple deterrents take forever!

    I checked in for a long stay at the Westin & the room was quite spacious & well lit with basic amenities as would be expected of a 4 star. I was provided a room on the higher floor which was appreciated. The breakfast too was quite decent & the waiters were quite attentive to any requests. The Sunday breakfast served on the terrace came with a bonus view of the surroundings. The thing that put me off during my stay was the mini refrigerator. On day#1, I found the refrigerator would not open up - the technician did the needful. I realized on Day 2 that the light was flickering & there was no cooling at all & notified the front desk who fixed the flickering issue but did nothing to check the cooling. On Day#3 i again voiced my concern but to no avail. On Day 4 I called for the Guest relation Officer to voice my concern & she promptly attended to the issue & had a technician replace the mini refrigerator with a new one with cooling as expected. It took the Westin management 4 days to fix a simple issue. The guest relationship officer apologized & also promised a points credit to my Marriott's Bonvoy as a compensation. During my 2 week long stay, we crossed paths twice & each time she promised to credit the points. Its been almost 3 weeks now that i have checked out & everything seems to be forgotten. I sent a couple of reminders but they've fell on deaf ears. Promises are meant to be broken it seems! If this is the quality of service, an Elite Gold member of Marriotts' gets at Westin, then I'd probably reconsider my decision the next time i'm in Santa Fe on a business visit.

    Jul 07, 2023
  • 5.0 star tripadvisor rating
    Great stay!

    Great stay at the Westin Santa Fe! We were here for a wedding and enjoyed our stay! The restaurant on site is great, the breakfast spread is FANTASTIC! Service was great- highly recommend staying here. The beds were very comfortable and the bathroom was spacious with great lighting

    Feb 24, 2023
  • 5.0 star tripadvisor rating
    Magnificent hotel in an amazing city with outstanding people.

    Probably one of the best hotel experiences I've had in a long time. The staff here are outstanding. From Fani in housekeeping that kept our room spotless and always left an extra towel, to the concierge, Jerry, who managed a last minute tour to the restaurant staff who made it possible for a long stay with no monotony in dining. A special mention has to go to Joel in the restaurant who listened to any concern and acted on it right away. Nothing was too complicated or off the wall for him to deal with it. All in all a magnificent hotel in an amazing city with outstanding people.

    Jan 30, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319