General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2164 reviews
The Extra Mile
I had read some scathing reviews about the Westin, so when I booked as a treat for my partner's birthday I was a bit worried. The front desk were amazing, they upgraded us to an ocean view room and had a lovely cake in the room waiting. Top notch service and amenities. We had a really special time, especially enjoyed the cheese platter from room service and chilling in the hot tub. Comfortable bed, loved the late check out time. We will definitely be back.
What a waste of money it is staying here. Absolutely terrible front desk service. No knowledge of the immediate area surrounding the hotel or willingness to help resolve room issues. No information given at checkin for wifi or building amenities. Coffee and tea in rooms were all long past expired and was told I would have to pay for coffee in order to replace them or get coffee that morning. The room was not clean and the door to the bathroom was like a small closet door. We had to turn sideways to get into the bathroom. Waste of $300 a night.
Terrible service - not recommended
Service is terrible. Front desk staff were rude. The worst check in experience ever. I will never stay at a Westin again. Service at the restaurant was no better, after waiting for more than 30 minutes without anyone taking our order or offering coffee or tea, we left to get breakfast elsewhere. Their extremely poor customer service ruined my weekend.
DO NOT BOOK HERE
I don't know where to start with this hotel, the fact that they have 4 stars is astonishing. First off, will say the lobby is very nice and the location is convenient but here is a brief description of our stay: 1) Check-in experience was terrible, we weren't told anything about our room, how to access the WiFi or any of the amenities. The front desk staff seemed more interested in getting back to browsing his phone than helping us. 2) We walk into the room and there is a distinct moldy smell 3) We paid for a queen size bed and got a double, even called to enquire about this and front desk told us it is a queen and there are no other rooms available 4) Condition of the room is atrocious, paint chips, stained carpet, dirty grout in the shower, bathroom fan not working, toilet directly out of a shopping mall stall 5) Wifi doesn't work, connects for about 30 seconds and will request another log in, over and over Had we paid a HEAVILY discounted price for this room we would deal with these inconveniences but this is a 300$ per night room. Any other hotel in town for half the price is a MUCH better value (we know, we checked with friends). We thought the Westin (and by association Marriott) brand was a safe bet. Especially at the rating and price. Do yourself a favor and go to any other hotel including cheaper brands and I promise a better experience. I cannot fathom how this hotel stays in business.
Very Over-Priced and Poor Accommodations
We stayed at the Westin Nova Scotian hotel in Halifax on September 3, 2022. Let me list the problems that we had. It took hours to cool the room to a comfortable temperature. The room had two queen beds with only one night stand between them with an over sized lamp. This left very little room for my CPAP machine or anything else for that matter. The wallpaper in the bathroom was peeling off the wall (all 4 walls). There were stains on the bathroom ceiling and the grout in the shower needed cleaning. Also, in order to flush the toilet, we needed to lower the toilet seat lid. The rug was old, worn and they were two different styles. No one thing was terrible, but we got all this and it only cost $340.74 a night (US dollars)!! There isn’t enough time or space to discuss the issues with the hotel restaurant.