Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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The Best Service in LA
I was on a business trip and we stayed at the Westin. What a wonderful experience! Our meeting room was well stocked and the Hotel Resturaunt was top notch! Eartha went out of her way to help me out when one of my clients had multiple special requests aand I cannot thank her enough. The hotel staff was warm and helpful. We have used other Marriott properties in LA, but The Weston has won our patronage with it's commitment to service. Thank you.
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New reno with a nice exec lounge
The Westin LAX has done a major renovation. The lobby and rooms have been refreshed. They added a large club lounge on the lobby level. It provides a hot breakfast as well as evening canapés .(some hot) along with drinks including beer and some good wines for a fee. This is included for the executive rooms (about $50 more than regular rooms) but strangly. not for suites. Access can be purchased for $30 per person which we did since it was not included in our suite. The suite itself was two rooms and an outside deck, perfect for watching take offs and landings across the way at LAX. Great for the air enthusiasts but not especially quiet. The noise varied depending on which direction landing and takeoff were going. The rooms do attenuate the sound quite a bit, but it is not quiet. Having said , I did not have any issue sleeping. This is going to be common with all the hotels around LAX so if this is an issue for you stay farther away from the airport. Notably the hotel has an airport shuttle that operates 24/7 at about 20min intervals so it is very convenient if you don't have a car. The new reno elevates it to 4 star status but it is not luxury. After all it is still a, very nice, airport hotel.
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Poor Customer Service
A half month after my stay, I still have not received the incidental deposit for this stay (for several rooms). Poor customer service in-person and post-stay in securing basic accommodations expected of a luxury brand. Over-priced and low-end service.
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Great Stay at Westin LAX
Had not stayed here in several years, really glad that I booked this stay. The location is convenient to LAX and the South Bay. The hotel has been remodeled and was very comfortable, great bed. Rates were really good, parking pricy self or valet. Nice breakfast in Club Lounge. For sure will return this year.
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Good option for self parking, club lounge is good for breakfast
It’s hard to find hotels in central areas in LA that have self-parking. While $55 a night is steep, the convenience is worth it not to always have to valet. There’s been some upgrades to the room since we last stayed a year ago, and for those who are platinum +, the lounge is now located by the elevators in the lobby floor. The breakfast is surprisingly good- scrambled eggs, hash browns, pancakes and sausage. Plus cold cuts and cheese, and pastries and bread. Didn’t make it to see what the appetizers at night are, but they’re still charging for alcohol (the wine is in one of those machines that automates the pours based on how much you want to spend). I didn’t get to check out the pool, but overall not a bad hotel near the airport.