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49 reviews-
Extortion
Firstly, I was told at check out that the paid voucher from my Travel Agent is merely a reservation. I tried to explain that the rest of my friends booked the exact package. Their vouchers were the same yet they were not asked to pay. I was told to contact my Agent in London which was clearly not possible due to the time difference. On my return, I noticed that £7.64 was charged to my credit card. I sent 3 emails to Westin for an explanation but receive no response to date!
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No room service 😡
A large property missing one important service: room service. That’s right, the Westin LAX does not offer room service. You can order food from your room (by phone or Marriott app), but you have to go down to the first floor restaurant (Daily Grill) and pick up and pay for your order at the hostess station. FYI, another Marriott property (LAX Marriott) two blocks away, offers room service for $5.00 each order.
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Club Lounge That Does Not Even Offer Water
The club lounge is RIDICULOUS. Arrived Saturday afternoon and got club lounge access by virtue of my Platinum Elite membership. Went to lounge and all beverages including water was locked. A staff member came and said the lounge is open but no food and beverage of any kind is available "it's just a place to chill". I checked with front desk and they said the same thing. What kind of club lounge offers absolutely nothing? Hotel and staff generally fine though.
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Good Airport Hotel
This is a good option near the airport. It’s far enough that you’ll need to take the shuttle from LAX. There is a bar downstairs plus an attached restaurant. The restaurant had slightly better prices on my Cognac than the hotel bar. We weren’t really bothered by the noise and understood that all airport hotels are in the flight path of the runways.
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33rd Anniversary vacation
Good Lord bring earplugs to sleep. the hotel is right next to the LAX runways. The restaurant is ok but a limited menu. I was ok but the Wife could not get comfortable on the bed she didn't get much rest. convenient location just very noisy typical LA attitudes.