General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6819 reviews
Honeymoon in Paradise
Let me just start by saying the employees were super friendly and helpful. The friendliest I've ever met at any resort I believe. That made the trip so much better! We stayed at the Westin Reserva, not the W. They are separate. It's an oceanfront resort but there are no oceanfront rooms. You have to walk to the beach entrance on the property. It was beautiful! Very large and spread out but there are shuttles running all the time. We went May 6-11. Very hot and humid but no rain and not crowded. There are several different restaurants that are all delicious so always plenty to choose from. Asian, steakhouse, pizza, buffet, international, seafood. All delicious. We booked the Westin Club room which is an adults only section and that was a good choice. We got a seperate check in area with drinks and appetizers, personal concierge, they had already booked all of our dinner reservations (which were easy to change if needed), we got an adults only pool, a special restaurant for breakfast and lunch, and you get all liquor available, including premium. There always were plenty of towels and chairs available at each pool area. Also had cabanas to rent. We did a bike tour of the resort, which they had daily, and a coffee tasting class with lots of great info about how coffee got started there. Would recommend both. There were iguanas and monkeys and pizotes (in racoon family) everywhere! You don't have to leave the resort to see plenty. Nightly entertainment at the main restaurant, Mitra Market. There's a coffee shop (extra charge) and souvenir shop on property. I would say It's more of a calm and relaxed resort. Not loud and rowdy. I liked that about it. Golf: played 18 holes. Brought own clubs. $160 plus tax. 9am tee time. Easy to book and not crowded. Beautiful course. They do have later afternoon tee times which are a little cheaper believe. Would recommend. Beach: it was beautiful to me. The sand is actually shells, hence the name Conchal. Water beautiful. Sunset breathtaking. There are trees near for shade and chairs. You can walk all the way to the right side of the beach and you'll see a little walkway that you can cross over to walk to the town of Brasilito. Regular sand on that beach and not crowded at all. We got oceanfront massages with 2 ladies named Nina. They are at the entrance to the beach. Highly recommended. $40 for 1 hour and full body! Do it early into your trip before you're sunburned though! Best advice I got lol. Definitely book the trip if you haven't yet! Loved every minute. PURA VIDA!!!
6th Time Back
My family and I have been coming here for years. We love the employees on the resort, vendors on the beach, and the Costa Rican culture. It feels so much safer here than in Mexico. The water was the bluest that it’s ever been in our past trips here. We were even able to snorkel and see fish. Every single employee here treats you like family. The food and drinks are great. The grounds are always immaculate and beautifully kept. Every indoor space was always clean. They even did an outstanding job keeping our room clean including the little pebbles tracked in on the floor from the beach. The food was also great! We enjoyed our family pictures by Franklin Velasquez (qr included in photos), daily massages on the beach from Gabby and the awesome excursions from Eric. My complaints would be the mattress was a little too hard and the pillows weren’t good at all. I woke up every morning with a stiff back and sore neck. I don’t really care how they changed the buffet up. Now there is several stations with menus that you stand there with your plate and order or wait your turn to ask for what’s on hand. I don’t like the idea of standing in line behind someone ordering when all I want is a scoop of something already made. And the drinking glasses were way too small. As hot as it is in Costa Rica hydrating is a must so it would be nice to have bigger glasses and not have to constantly wait for a refill and that’s just with water (no ice mind you). A refill on soda was pretty much non-existent. Other than that our family loved our whole experience.
The true definition of a relaxing vacation
Have been to mid to high all-inclusives in other locations such as Mexico, the Dominican, and Turks over the past five years and have to say the Westin Reserva sets the bar high on a number of different levels. First off, this resort is not a party type resort. It is by far the most relaxing and chilled out all inclusive I’ve ever been to. If you’re looking for one of those resorts that has multiple bottles of terrible cheap liquor in your room, this place is not for you. Most rooms are part of four unit bungalows that are spacious, well air conditioned, and fridges stocked with as much beer, water, and soda as you want. There are plenty of bars located around the resort if you want mixed drinks or liquor. Also you can simply ask a bartender for a large to go cup pour of liquor to bring back to your room and they will gladly pour whatever you want to go. The staff is amazing and friendly. Our kids (teen years) took full advantage of the great room service options and we felt 100% safe with them going to the pool on their own. The beach is amazing. All beaches in Costa Rica are public so you will be greeted by a number of local vendors the minute you walk off the property and onto the beach. There are plenty of excursion offerings, but I have to give mega props to Mr. Erik G who you can’t miss and will be in a blue shirt the minute you step onto the beach. He helped my family pick an amazing day trip to Tenorio Volcano National Park, a sloth tour as well as and coffee and chocolate tour. We had a personal guide for my family of four and Mr. Bryan was beyond outstanding. The resort has a tour desk with several options as well. The restaurants were all very good. I am from Kansas and come from a family of cattle ranchers and am very much accustomed to amazing beef and can say with a straight face that the filets I ate at the resort were easily comparable to some of the best beef I am used to eating. The resort is huge as far as area goes, but small when compared to some of the mega all inclusives that most people know and hear about. If you do not like walking, the resort has plenty of carts running around the clock to transport you to wherever you want to go, but I recommend walking as much as you can because you are guaranteed to encounter iguanas, monkeys, and all kinds of other wildlife. In summary, this place is for relaxing and enjoying the amazing beauty of the natural surroundings of the resort. If you’re looking for a fast paced, loud, and partying type of place, the Westin Conchal is not for you. My family will 100% be returning customers to this place and we are already looking forward to it as we prepare to leave after six nights in paradise.
Great place to relax, have fun and spent a vacation
Well designed accommodations, excellent services r throughout complex, large wonderful swimming pools, good food variety and accommodation ing staff, and good coordination of outside tours such as snorkeling, scuba diving and events for children, teens and adults..
This property by far exceeded our expectations. As we got closer to arriving I started reading reviews and it had a few negative ones. I honestly do not get why maybe some people are just far too picky. The resort is beautiful. There is greenery all around. The areas of each part are kept so clean. The staff well the staff is absolutely amazing. We stayed in Tower 2 and had Allan as our room service person. He was so friendly and sweet. He always had a smile on his face and always super polite and helpful. He made sure our mini bar was always stocked with premium drinks, water, soft drinks and our snacks that we often took on excursions with us. Jeffrey and Javier were our 2 concierge staff. Jeffrey was day and Javier was evening. They always made sure they helped us out with whatever was needed whether it be transportation or dinner reservations or even pool chair reservations they made sure it got done. Whatever one couldn't complete the other would finish. We had trouble due to the new app booking our dinners and they made sure we didnt leave there without trying all of the restaurants. Jeffrey always remembered our names and so did Javier. If they knew you had a dinner or outing they were always there with the golf cart ready to drive you to the destination of the moment. Hands down the best ever experience. When we left for excursions the front gate would always request the room number so they always knew who was going out and where to in order to make sure we got back. The wildlife was all around us with Iguanas everywhere and howler monkeys as well. We even saw Coatis and brown chipmunks. Again I recommended this place over and over again. We stayed on the all adults side which was great. The staff at the bars, pools, restaurants and honestly just everywhere was outstanding!! Highly recommend!!