General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6636 reviews
For a great time!
Great time and awesome food. Setting up trips are easy and you don’t need to set up ahead of getting here. Beach is open to public and has the feel of a private beach. Few people and many shells. Eric G in the blue shirt can assist with all tours. Come down and stay awhile. The Westin is wonderful!
Great trip at Westin and great adventure tours!
Had a great week at the Westin Conchal. It seems like most of the rooms are suites, very comfortable and spacious with a nice seating area outside. The grounds are very beautiful and well maintained and there are two pool areas - the general/family area is huge with lots of variety and a swim up pool bar. The adult pool is very separate and also has a swim up bar. The staff are super friendly and go out of their way. Opportunity to see local wildlife right at the resort e.g. howler monkeys. Booked four private tours plus airport transportation with Andrei Caravan "The fun manager" at Conchalfun.com; he was really awesome. One trip was a fishing and snorkel boat trip with pickup literally on the beach right at the hotel. The others were all day zipline/horseback/waterslide/hot springs; visit to Tamarindo town with Sunset and all day Rainforest adventure tour - all with pickup from the hotel lobby. Andrei took us for a couple of the trips, Ron took us on the Rainforest tour. Everything was awesome, Andrei has a lot of local knowledge and patience; also unlike some of the other tours that seem to depart in a sometimes dilapidated bus these were private tours in late model Chrysler / Jeep 4x4 SUV's - very comfortable, safe and in great condition. There was a lot of flexibility for customizations e.g. we took a short side trip to visit a cigar factory because I told Andrei I enjoy Nicaraguan cigars. Another nice thing - no "surprises" on extras - everything was priced exactly as we were told in the initial email when we wrote him from the USA. And he didn't drag us through any tawdry souvenir shops that we didn't ask for as a lot of other tours like to do. No shortchanging on the time - it really was an all day trip with as much time as we wanted on all parts of the trip. We got everything he promised and more; knowledgeable, skillful and English speaking guides and a great time to boot each time! Can't wait to go again.
A relaxed family friendly resort
We stayed at the Westin for 7 nights with a 6 year old in a Family Jr Suite, and overall had a great vacation. This is a beautiful resort on an expansive piece of land, but it may not be for everyone depending on your wants.... The Crowd - This is a pricier all inclusive resort, so the crowd skews a bit older - families with kids, middle aged up to retirees. This is the opposite of a resort for younger people who want to party, but is quieter and a bit less crowded. The Beach - Like all beaches in CR, it is public (not part of the resort), thus if you want to sit on a lounger by the beach and have hotel staff bring you drinks, do not come here! It is beautiful, turquoise water with the texture of tiny pebbles (small shells actually). It can be quite rough, with a strong undertow, so you need to be cautious with small children. Anything left on the beach may be washed away. The waves can also be unpredictable, occasionally reaching much further than you’d think. Thus, most people set up further back near the trees. Locals will come and sell souvenirs, drinks, tours, etc. There’s a small place to snorkel near the rocks toward Brasilito beach, but it was too rough to see anything while we were there. The Rooms - They are well appointed, but in need of many small repairs (caulk, window closing, etc). We had a King bed with a pull out sofa, which was perfect for our son to sleep on. Apart from the adults only Westin club, all suites are the same with the main difference being location. Family and Premium rooms are closer to the pool/restaurants, while the others will have you doing a bit more walking or riding carts. The in-room Nespresso-style machine was nice, as was the mini-bar which was refilled daily. I would recommend an upper floor room for more privacy and less noise. The Grounds - the landscaping is spectacular with tons of wild life (Monkeys, Iguanas, Coati, etc). The resort is small enough that you can walk anywhere in about 5 minutes, but there are also electric carts to give you rides (watch out for them). The lobby is a bit of a challenge to get to without a cart, as it is up a steep hill. One of the nice things about the family suites, was having access to the Family Club lounge, which is basically a private reception (with a self-serve bar) near your room - they’ll help with anything (a big thanks to Kevin), though are only open 8-6. Hiking/Biking - The property extends far beyond the resort - with miles of hiking trails to explore on foot or bike (included). The trails are very well marked with many maps, and offer some spectacular view of the area. They can be quite steep though, so you will get a good work out (not for young kids). The Food - We tried all of the restaurants, and they were mostly good tough not stand out. The buffet was also good. Try the local dishes especially! The exceptions were Sabana (Steak house), where our steaks were all cooked very inconsistently and Faisanella where the service was abysmal, even though the food was good. I liked that all restaurants allowed kids and had kids menus and there were no pretentious dress codes. Reservations are required for all restaurants but the buffet, and you can make them up to a week in advance by emailing the hotel. If you want earlier seatings (6-6:30), I highly recommend booking before you leave. The Drinks - Our Family package included access to what they called “Premium” alcohol. This turned out to be things that are included in most resorts I had been to (JW Black label, Cognac, Ketel One, Jack Daniels, Tanqueray, Flor de Caña 12, Don Julio, etc). The base level liquors are all slightly lower brand names (like Jim Bean, Smirnoff, Gordon’s, Flor de Caña 4, Red Label, Cazadores, etc), but fine for mixed drinks. I found the cocktail specials at restaurants to be pretty decent - well balanced and not just loads of sugar and booze as many resorts do. Wines were more hit and miss, as they try to upsell you better bottles at the restaurants. The Pool(s) - There is one large main pool for all guests, of which about 1/3rd is reserved for people staying in the Family Suites. This area is a bit quieter with very good pool-side drink and towel service. Even here though, I found you had to reserve a chair for 9-10am if you wanted a prime spot. There were always chairs available though. The pool itself has several gradual entries, but drops off quite quickly to about 5 feet deep, which is deep for small kids. There’s one smaller 2 foot pool for small kids (not in the Family area). The only other pool is at the Westin Club, which is adults only (you’ll see it when you go to Faisanella though). Day Trips - One downside of this resort, is that it’s not near much(other than Tamarindo for surfing). So most day trips involve getting up early and a long car ride on sometimes twisty roads(bring a sick bag if you get car sick). We did the Rio Celeste, which is a good tour to see some rainforest and wild life. There are many tour operators offering the same trips competing for your business. Many reviews recommend using the guy in the blue shirt who hangs out front of the beach. There is also the hotel travel company (Swiss Travel), which will offer group tours. We went with a company called Conchal Fun, and were happy with them (though they didn’t have car seats or offer water like others). Service - Despite staff shortages, and some occasional long waits at restaurants(Faisanella..ugh), I found the service to be amazing here. We gave small tips for more complex drinks and good service, and the staff were grateful, but it didn’t ever seem necessary. They all seemed very well trained - better than other all-inclusive I’ve been to. Was Family Club worth it? I think it probably is if you’re travelling with small kids for the closer rooms, access to the Family Pool area and the Family Club concierge. Premium alcohol is a big meh though. That said, I think you’ll have an equally great vacation here without it.
Nice family stay
We had a nice stay here! We are a family of 3 including 2 adults and a toddler who is a year and a half old. The highlights of this Westin for us were the pool, the grounds, and the playground at the family center. The pool was huge and there were multiple places our son could play in the zero depth water. There was also balls you could ask for to play with in the pool, which he loved. The pool bar was never too crowded and the drinks (especially the Pina colada) were delicious. The grounds were also beautiful and filled with wildlife. Get ready to see monkeys, huge iguanas, and more! There was also a little playground outside the family center that included sand and sand toys. Our son loved having being here to play when we weren’t in the pool.
This place is a nightmare
I am currently sitting in my balcony stressing that I just spent an unbelievable amount of money for THIS. The grounds are pretty, but omg I can’t believe they are trying to pass this off as 5 stars?!?! We just got back from dinner and I honestly have to say I wouldn’t feed it to my dogs. The service was the worst I’ve had at any resort, anywhere. The food is EXACTLY like airplane food- which is crazy because I could see flames in the kitchen and then I was so surprised when they served me a strange steak that was sticky with some sort of packaged gravy and overcooked. One floret of broccoli and a weird and also sticky layered potato to complement. My husband’s dinner was completely inedible. My son looked at me with fear in his eyes… how can we live off of this for 11 days?!? Even my drink was a joke. It took us so long to get here, and I honestly just want to cry and go home. I am truly flabbergasted that people give this place good reviews. The entire set up is dirty, aging and worn out… right down to the rusty screw my son just stepped on in the bathroom. There also appear to be at least one wedding in today. It’s 9:26pm and I’m sitting here listening to “party in the USA” blast through the resort. Great. Can’t wait to go home