The Westin Fort Lauderdale Beach Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3616 reviews

• 

  Great service!

  I went to the pool with my mom and Shanique was so attentive! She always checked on us with great service! Shanique had a great attitude and was very friendly.

  Dec 12, 2025
• 

  Mold infested rooms and possibly hotel

  I recently stayed at The Westin Fort Lauderdale beach resort for 4 nights and it was absolute horrible. I stayed in the North tower room 442 to be exact and the whole room smelled like mold even the hallway leading up to the room. At first I didn’t think of it as we were out most of the day however after the 3rd day I started coughing and my throat was irritated and sneezing. I complained to the management and I changed rooms for the last night. It wasn’t until I came home and unpacked that I noticed all my clothes smelled like mold. I washed them 4 times with vinegar and the baking soda and nothing worked. This is very upsetting, this hotel is infested with mold

  Dec 11, 2025
• 

  Went downhill, underwhelming

  I remember coming here and being so swept away by the service and beauty of the hotel back in 2014. 14 years later I’ve returned and can say it has changed and not in a good way. Housekeeping has failed to clean the room within regular hours and there’s sand / wet towels / unmade beds left all day. When you get back from being gone all day (8-4) you expect it will be cleaned- called lobby and assistant on the phone sounded less than thrilled to provide help. Apparently they still have another hour til 5 to get it done. It’s all good, but seems pretty late to be getting that done when people are on vacation and getting back from beach / wanting to get ready for dinner. Secondly, the elevators are running very poorly. Several times I’ve felt drops in the elevator, have had 5 min wait times to get one to my floor, and the doors are scratched / look like people are moving in regularly haha. Lastly, went to beach and asked for 4 chairs at 12pm (have 4 people and 2 rooms)- one of the guys said he didn’t know if they could get all 4 together?! 🤣 with a huge stack of chairs in the background being unused. All around it seems so much lazier and underwhelming than I remember, and I’m not feeling the same sparkle at all.

  Dec 06, 2025
• 

  Relaxing

  A big thank you to Jasmine P at the front desk. We greatly appreciate the excellent customer service. It made the difference in a good vs great stay.

  Dec 04, 2025
• 

  Go somewhere else

  Marriott must have really lower their standards to allow this hotel to be called a Westin. On the only plus side the staff is wonderful. First the hotel is very dated,. We checked in and went to our room only one elevator is working out of three Then we went to our room and it was freezing tried turning off The A/C unit and that didn't work so we raise the temps to 75 no affect. Finally Maintain came up to fix the unit and turned it off. It got warm that night is I turned the A/C unit on it was extreme loud and is leaking into the floor. Next the remote for the TV didn't work,

  Dec 01, 2025