Hotel Promotions

Resort Details

Dining
OnSite Dining
  • ORVM Bar - Temporarily Closed
    We wish to inform you that ORVM Bar is temporarily closed as it undergoes a refined renovation that will bring a new and immersive dining experience for you to indulge in.
  • Rooftop Bar & Restaurant - Temporarily Closed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2081 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Elegant hotel - worthy of 5 stars

    It was wonderful to return to this stunning hotel, ideally set on the banks of the river Arno, just a 10 minute stroll from the Ponte Vecchio. The hotel is quiet, beautiful and the epitome of 5 star. The beds are sumptuous. We opted for a premium guest room with an Arno view, and felt it was definitely worth the extra cost. My only criticism is that the rooms lack a coffee machine, something that’s quite important to me. Unfortunately the roof top bar was closed on this visit but we have enjoyed that on a previous stay at the hotel. It did however give us the opportunity to try the elegant lobby bar. The gym in the basement has everything you need, and feels reasonably airy for a hotel gym. We would definitely return in the future!

    Apr 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Hotel in Florence!

    This is the premiere hotel in Florence. Better than any other! Great location, great rooms, fantastic service and staff. Over the past 18 years I have stayed close to 50 times and it never disappoints. Particularly fantastic are the Concierges and the Doormen. Always attentive and extremely welcoming, accomodating. Being in Florence is always Magical and the Excelsior just makes it better! Can’t wait to get back!

    Jan 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional Service

    The guest rooms are spacious; the pillows and linens remind me of home. The hotel is centrally located, no need for a taxi. The staff at Excelsior though is truly exceptional. They know us by name, remember activities from the previous day and ask about them the following day. We have loved our stay here and look forward to many returns.

    Dec 31, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Staff

    I wish I could remember everyone's name who works here and thank them personally. Such friendly, professional, smart people! Every single one was so pleasant, from the Front Desk, door men, bartenders, waitresses, the people who cleaned and made up the room. It was a fantastic 3 night stay and we did not want to. leave. I do remember Beatrice showing us around the hotel, giving us a history lesson, shopping recommendations, Church and Museum recommendations, everything. Great stay

    Dec 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Super staff, wonderfully helpful

    There are many nice hotels in Florence. What particularly distinguishes the Excelsior is the exceptional staff. As mentioned in many reviews, they truly are great. What was special for us is that they really go “above and beyond.” A member of our family has special needs due to a health issue. Every single request in that regard was not only accomodated by the hotel but cheerfully and helpfully - never “this can’t be done.” That is truly exceptional.

    Dec 22, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319