The Westin Excelsior Florence

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2095 reviews

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  Great Hotel in Florence

  We had a wonderful 7 day stay. Everything from start to finish was perfect. Our Marriott Titanium status was valued and we were fortunate to receive a nice upgrade since there were rooms available as well as breakfast. The breakfast was one of the best I have had and included an omelette/egg station as well as juices, breads, pastries, cheese, yogurt. etc. The staff were very friendly and helpful and passionate about their jobs. The view from the top floor bar/restaurant was impressive. Our first day we went up just to get the view and one of the staff pointed out the various landmarks in the city. The location worked out very well and we enjoyed the walk to various restaurants and attractions. If needed, there was always a taxi waiting out front. The fitness center was open 24 hours which was appreciated.

  Dec 31, 2025
• 

  You should stay at this hotel

  This property was outstanding. It overlooks the Arno on one side and the Florence city center on the other. It is conveniently located. The rooms were new and fashionable. However, the best part of this hotel was its staff. They were very friendly and helpful. They continually brought surprises to our room. Costanza at reception deserves special mention (forgive me if I am a bit off on the name). She went out of her way to help us. She was exceedingly friendly but in genuine way. She is truly one of the reason our stay was so wonderful.

  Nov 09, 2025
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  Excellent!

  Wonderful location and views. Beds are comfortable. Breakfast was excellent. Concierge team was amazing and helped us book a car that was delivered to hotel. We drove to Chianti wineries. Very easy and amazing day trip. Highly recommend this hotel.

  Nov 03, 2025
• 

  Exquisite

  An excellent blend of luxury and modernity. The hotel has arguably the beat location in Florence next to the st Regis, on a square by the river. Beautiful 700 year old building and excellent rooms. Service is fantastic - alessio and the entire concierge desk are remarkably kind, helpful, and hospitable. Would recommend to anyone.

  Nov 02, 2025
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  FABULOUS!!!

  The Excelsior Fabulous staff, very attentive and responsive to needs. We stayed in a corner room with windows that opened to small balconies overlooking the river. Each evening, we enjoyed the beautiful sunset as we stood on the balcony. The ceilings are so high in the room that it makes it feel even more spacious. The closet has multiple hangers as well as a shoe brush, shoe horn and cleaning cloth. The bathroom offers very nice Italian bath products as well as items one may have left at home: Q-tips, emery board, shower caps. The bathroom even has a bidet. The bed is so very very comfortable. The room has multiple areas of storage with furnishings that are both beautiful and functional with drawers. I really can’t speak enough of how beautiful and comfortable the room and the hotel are! We ate dinner at the rooftop restaurant the first night we arrived, and everything was beyond delicious! Even the bread service with the homemade focaccia, unbelievably beautiful fresh tomatoes, and mozzarella was so good. I had the spaghetti with clams, and my husband enjoyed the lobster pasta. We also had the fabulously delicious Eleanora cocktail. The view is unbelievable from this vantage point. Another evening, we went to the rooftop just to enjoy a cocktail and the view. A special recognition to: -Naomi, front desk manager, for fabulous customer service and follow up. Naomi, Ed and I did enjoy different types of lasagna in Bologna! -Emanuele, creator of The Eleanora, our favorite drink at the upstairs bar, who was a joy to speak with and who offered great customer service -Massimo, head concierge, we first met upon arrival and who was such a great representative of the brand. Massimo, I have attached a picture of our time in the Dolomites! -Stefano, one of the fabulous front desk and concierge representatives, escorted us to our room and told us all about the hotel. He would greet us warmly every time we saw him afterward. Ed and I hope to return soon to this fabulous place!

  Oct 19, 2025