General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - No student groups or Spring Breakers allowed. All guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating752 reviews
Daniela is amazing!
We only stayed for one night after our flight was cancelled, but Daniela at the front desk made us want to continue coming back to the Westin! She was extremely friendly, polite, helpful & just overall very pleasant! Thank you Daniela for making our one night stay at the Westin Cozumel beyond enjoyable! Highly recommend the corner suite room! The balcony is insane incredible views!
The best hotel for the greatest window view and hospitality of the staff.
Great staff, professional, friendly. Absolutely delicious food, great views for breakfast. The most incredible is the breathtaking window view. The best hotel in Cozumel. There is a little bit of rocks on the beach. 15-20 minutes from Cruise terminal Purto Maya and 10-15 to Downtown.
Magic at The Westin Cozumel
Such a lovely place with the friendliest staff ever! The breakfast at Las Gaviotas was amazing, -a great start to each day we were there. Everyone was so helpful and kind. Front door (bell men), pool bar waiters, housekeeping and front desk staff personnel couldn't have done better. (They practically anticipate your every need).
Fantastic Resort !
We stayed at the Westin Cozumel from January 19-26. What to say about this hotel which in my opinion is close to perfection for an all-inclusive. On arrival we were greeted by Rodolfo who is very kind and above all very competent. He fully explained to us how the hotel works. A very nice room awaited us with a breathtaking view and so it is for everyone else. Everything was functional and extremely clean. The maid did an impeccable job throughout our stay. There is a small beach in front of the hotel which is a paradise for snorkeling and diving. There are three restaurants at this resort including a snack bar by the pool and they are all excellent. We would like to highlight the excellent work of Many,Juan, Jorge and Carlos at the pool snack bar. Erbé and Juan at Las Gaviotas particularly impressed us with their service and friendliness. My only complaint is that the service is a bit slow in the two specialty restaurants but the food is of a high quality. The lobby bar has an excellent selection of drinks and is run in the evenings by Javier who is amazing and his cocktails are fantastic. We will definitely return to the Westin as soon as possible. I want to thank the management of this hotel and all are personal. Hasta Pronto Los Amigos !
Modern, clean, private resort with amazing service and staff
From the moment we checked in, we were greeted by Javier Garcia who anticipated our arrival and provided us a splendid private check-in experience. He accommodated our requests and kept in touch with us throughout our 1 week stay. He couldn’t have been more cordial and friendly. The service at this modern, extremely clean hotel was top notch. The Cielo sky deck is available to everyone and has an incredible rooftop pool with plenty of lounge space to enjoy beautiful sunsets. The only downside is that the beach area is a bit rocky and small, but the snorkeling opportunities available at the resort itself are breathtaking. This is most likely the best hotel in Cozumel and reflects well on the Westin brand and Marriott family of hotels.