The Westin Brisbane

Customer Ratings & Reviews

TripAdvisor Traveler Rating

419 reviews

• 

  Loved the experience at Westin Brisbane

  Excellent experience staying in this hotel which is at a very convenient location. I was there for business meetings and 5-10 walking distance to everywhere i had to go. Hotel looks and feels new with nicely designed room interiors and inviting pool/deck for relaxation. Top quality service and for those with access to Club it is a great value during your stay! Highly recommend

  Mar 08, 2026
• 

  An OK experience, no warning of pool area being closed.

  I stayed with my sister and her baby in June 2025 in a 2x Double Bed room. I will start by saying the room was sizable, the beds were comfortable and the room had an outlook to the Brisbane river although that may not remain as there is currently a large building under construction behind the hotel. The bathroom was decent with a powerful shower, and was relatively clean. There was plenty of space for luggage and a sizable wardrobe. The hotel provided a baby cot in the room for my nephew. Valet parking was easy to use. We cannot comment on breakfast/food at the hotel as we did not use this. Some unfortunate negatives: There was overwhelming construction noise that started at 6am which woke us up and had a real impact on our sleep. The noise was loud, repetitive and jarring. I had to actually sleep with noise cancelling headphones on. I believe hotel rooms on the other side of the building would not have had that issue and am annoyed we were put in this room knowing about the construction noise. The pool was out of action for the 2 nights of our stay, which we were not informed of before the stay. It was the middle of June and I wouldn't have wanted to go swimming anyway, but the entire area was barricaded off. I had to have a discussion with the duty manager downstairs to ask if I could simply sit near the pool and rest and read. After some discussion they allowed me to do this. One of the reasons I had booked the hotel was for the nice pool area, which is rare in Brisbane hotels. I would stay here again, but only once the nearby construction is complete, not sure how this is going now in March 2026?

  Mar 08, 2026
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  Valentines Weekend

  2 night stay. Great service all round in a top level 16 executive club room. Nice large 40 sq room with a chase and a heavenly bed. All amenities including an iron and board. Separate toilet too. The club lounge on level 3 was great, nice continental breakfast. Great cheeses and drinks. Get there at 5pm for alcohol/canapés! Valet parking a little pricey but it was a valentines weekend. Friendly staff only too happy to help. Stay again = YES. Thanks, we had a blast!!

  Feb 16, 2026
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  “I am not aggressive!” Said the duty manager …..

  meh….. average room that’s atrociously overpriced. The check-in experience was disgustingly underwhelming, a total cluster…. Just wait til the duty manager calls your room to tell you that the staff have no idea how to process your credit card and snaps at you that she is “not aggressive!”. I only stay at Westin because the beds are comfortable and the pillows are luxe….

  Feb 12, 2026
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  I had an outstanding experience my whole entire stay and their leadership treats repeat guests like family.

  I had an outstanding experience on my recent stay there. The Front Office Management and General Manager are very welcoming and treat their Platinum guests with great respect and your loyalty matters to them. The club lounge offers evening self service wines and you can order spirits and cocktails from their concierge teams who approach you at your table. They have a self service coffee machine and sodas open from morning until closing. They are very caught up to date with the artificial intelligence and a unique feature is that housekeeping can determine when you are not in the room for the daily housekeeping service. The swimming pool area has retreat style loungers. The property is very conveniently located near the waters where you have access to the ferry’s and a lot of botanical gardens and commercial shopping areas. There are a lot of dining options within walking distance. This is definitely a property that I would stay at again.

  Feb 07, 2026