The Westin Brisbane

Customer Ratings & Reviews

TripAdvisor Traveler Rating

416 reviews

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  Valentines Weekend

  2 night stay. Great service all round in a top level 16 executive club room. Nice large 40 sq room with a chase and a heavenly bed. All amenities including an iron and board. Separate toilet too. The club lounge on level 3 was great, nice continental breakfast. Great cheeses and drinks. Get there at 5pm for alcohol/canapés! Valet parking a little pricey but it was a valentines weekend. Friendly staff only too happy to help. Stay again = YES. Thanks, we had a blast!!

  Feb 16, 2026
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  “I am not aggressive!” Said the duty manager …..

  meh….. average room that’s atrociously overpriced. The check-in experience was disgustingly underwhelming, a total cluster…. Just wait til the duty manager calls your room to tell you that the staff have no idea how to process your credit card and snaps at you that she is “not aggressive!”. I only stay at Westin because the beds are comfortable and the pillows are luxe….

  Feb 12, 2026
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  I had an outstanding experience my whole entire stay and their leadership treats repeat guests like family.

  I had an outstanding experience on my recent stay there. The Front Office Management and General Manager are very welcoming and treat their Platinum guests with great respect and your loyalty matters to them. The club lounge offers evening self service wines and you can order spirits and cocktails from their concierge teams who approach you at your table. They have a self service coffee machine and sodas open from morning until closing. They are very caught up to date with the artificial intelligence and a unique feature is that housekeeping can determine when you are not in the room for the daily housekeeping service. The swimming pool area has retreat style loungers. The property is very conveniently located near the waters where you have access to the ferry’s and a lot of botanical gardens and commercial shopping areas. There are a lot of dining options within walking distance. This is definitely a property that I would stay at again.

  Feb 07, 2026
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  Exceptional First Westin Experience in the Heart of Brisbane

  I have not previously stayed at a Westin property, and needless to say I was very impressed. Firstly, this property is very well situated, located in the heart of Brisbane's central business district (CBD), close to river, botanical gardens, and within walking distance from cafes, restaurants and Queens St mall (shopping district). I was booked in for a single night stay in late January this year, and from the moment the front of house greeted me, I could tell that this hotel prides itself on perfecting the guest experience. Check-in was seamless, and I was welcomed with big smiles and enthusiasm. A big kudos to the team for doing their very best to allow for early check-in, this was greatly appreciated. As my original booking did not include breakfast, I was very impressed and grateful that the staff added this (complimentary) to my booking - free of charge. This definitely is a great example of 5-star service, taking initiative in ensuring your guest has a comfortable and memorable stay by going above and beyond. Thank you again Westin! This was further topped off with an upgraded room - which was more spacious, elegant, refined and had a great view of Brisbane CBD. The room is very well appointed, clean, with a very comfortable king bed, and all your required amenities. Overall, the property has a very calming atmosphere, with excellent facilities including a really large pool, and well equipped gym. Breakfast was absolutely delicious with a very large selected of hot and cold options, including great coffee! The Westin is great value for money - I would highly recommend staying at this property, whether it be for a staycation, holiday, or a business trip.

  Feb 01, 2026
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  Heavenly bed and pillows.

  Ive been to many Westins but this one has by far the most comfortable bed and bedding. All services exceeded our expectations. Excellent staff as well !

  Jan 25, 2026